Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass
Good earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product if interested to have bass noise reduction , better to buy at sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PSRI,
We're delighted to hear you find the WF-1000XM5 a great product, especially highlighting its bass and noise reduction capabilities! We engineered these earbuds to deliver exceptional sound quality with powerful noise cancellation across the entire frequency spectrum, and it's great to know you're experiencing that benefit.
Thanks for choosing Sony, have a great day!
DiegoV
Solid Earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4 earbuds and felt they were a better product. These earbuds look nicer and are supposed to have some better features, but I haven't figured out why they're supposed to be improved versions yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Drew,
Thank you for choosing Sony!
We’re honored to hear your thoughts on the WF1000XM5 earbuds and appreciate your previous experience with the WF1000XM4. To help you explore all the new features and improvements, here’s a detailed video overview: https://www.youtube.com/watch?v=pLJ6Mos0ki4. We hope this helps you get the most out of your earbuds. Thank you for sharing your feedback.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great Sony Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Costly but amazing sound quality and great noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, CADfriend!
We are so pleased to hear that you are impressed with the sound quality and the great noise cancellation of your WF-1000XM5 earbuds. We designed these to provide a premium listening experience with industry-leading noise canceling and exceptional sound, and it's wonderful to know that we have succeeded.
We also understand your comments on the price. We aim to provide a premium and valuable experience, and we appreciate your honest feedback.
Thank you again for your valuable review and for being a Sony customer.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing ear buds. Great sound quality and noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, BenB!
We are absolutely delighted to hear that you find your WF-1000XM5 earbuds to be "Amazing"! It's incredibly rewarding to know that you are thoroughly enjoying both the great sound quality and the powerful noise canceling features.
We engineered the XM5s to deliver a truly immersive, distraction-free audio experience, and your feedback is a wonderful validation of that effort.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Get them
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of all the earbuds ive had( samsung pro1, samung live, jbl several, beats studio?) these by far outperformed all others. App is super easy also
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottP,
It brings us great joy to hear that out of all the premium options you’ve tried, our earbuds have come out on top!
Knowing that we outperformed so many other brands in your collection is a huge compliment. We worked hard to ensure that both the audio performance and the user interface of our app are as seamless as possible, so it is rewarding to see that effort reflected in your experience.
Thank you for choosing Sony as your number one choice for sound!
Regards,
Dominick
- Pros mentioned:Sound quality
Best Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds we have ever had! Amazing sound quality! My daughter loves them!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback,AngelinaG! We're thrilled to hear that you and your daughter are loving the WF-1000XM5 earbuds and that the sound quality has made such a positive impression. Delivering amazing sound and a premium listening experience is exactly what we strive for with the XM5 series. If you ever want to customize your listening even further, features like the Sony | Headphones Connect app can help optimize fit and sound quality.
Thanks again for choosing Sony—enjoy every moment of your music!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Small but powerful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is great, noise canceling is superb. Software you download is intuitive and really adds to the overall experience. Only slight knock is controlling volume when you on LD y have 1 earbud in. Since left is volume down and right is up, when you only ise 1 you can only go in that direction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillipCJr,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the volume control function is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony earphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing products! Love the hand free! It pairs with any device and it sounds amazing! Especially the sound canceling figured
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniA,
Thank you for sharing your feedback about our Sony Earbuds! It's great to know that the sound, noise cancellation and connectivity features have been so helpful.
The WF-1000XM5 are very easy to use and will adapt seamlessly to your daily routine.
Thank you for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
Best sounding earbud, charging case issues
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the xm4 and was looking forward to upgrading to the xm5's. Unfortunately, I am on my third pair of earbuds due to the charging case malfunctioning and stops charging. It's been covered under the one-year warranty, but I was hoping it would have been fixed by the second pair. Overall, I love the earbuds. I think the Sony sound quality is unmatched. That's why I'm still here dealing with this on the third pair. It's annoying but not enough for me to want to switch to a lower quality sound system and sound experience. Also hoping third time is the charm.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradyL, Thank you for sharing your experience with us. While we're glad that you love the sound quality, we're sad to hear that you are having issues with the casing. This is definitely not what we wanted you to experience. We take this as feedback as it can help us improve in the future. We hope that there won't be anymore issues with your third replacement.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Pros mentioned:Sound quality
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are by far hands down the best. Separate app gives you full controll to customize ang optimize to your liking, the noise cancellation is by far the best on the market. To put in short words you get what you pay got snd is worth the purchase no buyers with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cgomez15, we're glad you are enjoying our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Very good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic earbuds! Great quality and sound. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IreneH,
That's wonderful! We are thrilled to hear you find the WF-1000XM5 earbuds fantastic and are enjoying their great quality and sound.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
You won't regret it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds to replace my WF-1000XM3 and those earbuds still competes with today's current market. Its not as good as apple in terms of connecting quickly to its paired device, but the quality and noise cancelation leaves airpods behind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erwin, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great quality and sound
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] My favorite earphones. Been using the 1000s since third gen and these don’t disappoint Noise cancellation feels a lot more isolated and the music is crisp and clear. I use them for the gym and everyday activities. They have not fallen out once.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Robert!
We are thrilled to know that you are well-pleased with the amazing performance and exceptional sound quality & noise canceling of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound enough of both bass and crispiness. I'd recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, NikM!
We are so pleased to hear that you are enjoying the good sound from your WF-1000XM5 earbuds and that they provide enough of both bass and crispiness! We specifically tuned these earbuds to deliver that clear, balanced, high-resolution audio experience, so your feedback is great to receive.
It's wonderful to know you'd recommend them! Thank you again for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit
Great earbuds!!! So far ......
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the new earbuds they are substantially smaller than the XM4s hopefully they will have better battery life than the old ones as mine pretty much wouldn't even work anymore. The more I looked into it online the more problems I saw people having with the battery as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerH,
You made the right choice with the Sony WF-1000XM5! We're glad that you like the size of the headphones. Rest assured that there are no known battery issues with the XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
We also would like to know more about what happened to your XM4. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
-Ralph
- Pros mentioned:Fit, Sound quality
Sony XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent size, fits well. Sound quality is an improvement over the xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidR,
Amazing! We're glad that you like the size, fit, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Fantastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair all around use, forget they are even in my ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Joey,
Thank you for choosing Sony!
We’re honored to hear that the WF-1000XM5 earbuds provide such a comfortable and versatile experience, allowing you to wear them effortlessly throughout the day. Your feedback is greatly appreciated and encourages us to continue delivering products that seamlessly integrate into daily life.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, nice sound, good lloking, smart buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarioH777,
Thank you for choosing Sony!
We're thrilled to hear that you’re enjoying the WF1000XM5. It’s great to know that you appreciate the quality, sound, and aesthetics. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Comfort
My blasters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work great and they are so sleek and smooth to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulG,
Thanks for the wonderful review!
We're delighted to hear how you love your WH-1000XM5 headphones and that they work great for you. It's especially rewarding to know that you find them so sleek and smooth to wear.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Comfort, Sound quality
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect sound Advanced Bluetooth, they are unrivaled, super comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielO,
Great! We're glad that you like the Bluetooth function and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph