Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds have good sound quality but the bass is not stunning as expected. Needs some improvement on the bass but everything else is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasK,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We do apologize for the inconvenience. The bass sound quality will depend in the source that you're playing. When the source does not contain much of bass sound, the bass sound may not be audible. We recommend using the Sony headphones connect app to adjust audio settings depending in your preference for better audio experience.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130
Thank you for choosing Sony!
-David
Fantastic sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buds don't wanna come out of the case. This leads to fumbling a bud here or there. If you don't mind chasing em down a time or two then these are FANTASTIC!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WF-1000XM5, ThomasC. We're glad to hear you find them fantastic overall. We understand your concern about the buds being a bit tricky to remove from the case, which can lead to fumbling.
A potential solution might be to ensure the buds are magnetically secured when docked in their case, providing a more secure grip for easier removal. Additionally, adjusting the angle or grip when removing them can help prevent drops.
If you have further concerns or need assistance, please don't hesitate to reach out to our customer service. Thank you for choosing Sony!
Gus
Wireless ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect ear fit. Sounds great and good batter life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Napalm,
Great! We're glad that you like the fit, sound quality, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
One of the better ones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent sound. Noise cancelling not at good as some, but better than most. Due to style, seem to be a little too heavy and come loose in ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinK, Thanks for the feedback. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. We appreciate your feedback regarding the weight of the device. Make sure to use the right ear tip size to avoid loosing them. Thanks for choosing Sony! -Craig
One of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While these may lack the bottom end of the XM4, they more than make up for it in being extremely clean and a lot better fitting in my opinion. An excellent choice for those looking to upgrade from the AirPod Pros
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheReverendChap, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
Pretty good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is even better than airpods pro love the talk through feature and make sure you play around with the fitting and if you do encounter and weird thing where there is no audio is most likely your driver for Bluetooth or whatever it is not up to date run troubleshooting will automatically do it for you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amid,
You made the right choice with the Sony WF-1000XM5! We're glad that you like the sound quality and Speak-to-Chat function of the headphones. It's also great that you were able to find the best fit for the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Comfort no
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were ok but for the money they need work especially in the comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanH,
Thank you for choosing Sony.
We’re truly heartened to learn that you found the WF‑1000XM5 satisfactory overall, and we appreciate your honest feedback on comfort. Your input helps us improve future designs for a better fit and all‑day wear.
Best regards,
-Fred
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality as expected. Finicky auto noise cancellation. But overall really good ear buds. Sound quality will make you smile.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, VictorL! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony! -Craig
Fantastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is the best i have ever used and also works great for phone called i can be welding grinding or banging on metal with a hammer and the person can hear each other just fine
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkJ, we're glad you are enjoying the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
Best sound and build quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrading from Seinhauser Momentum 3s. Far superior sound, build and app quality. These buds are impressive. Use them for work, exercise and recreation. Excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HuwM, great! We're glad you like our product! Thanks for choosing Sony! ~Earl
Great earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best earbuds I've had in years! Ambient and noise cancellation is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Customer,
Thank you for choosing Sony!
We're honored to hear that the WF1000XM5 earbuds stand out as some of the best you've had in years. Your praise for the ambient sound and noise cancellation truly motivates us to continue delivering exceptional audio experiences. Thank you for sharing your positive thoughts!
Best regards,
-Fred
Best in the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im no tech guru , but Ive had my fair share of headphoes. Sony xm4, soundcore linberty, pixly buds. Sennheiser. And the sonys xm5 blows everything else away. And good on phone calls too. Just get them. Worth the money. And get the warranty plan
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Picafresa,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These to me only shine in the NC department, went with the Jabra elite 10's and returned these... Sony's didn't have enough thumping bass for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marcus37,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you were not satisfied with the sound quality. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app). Additionally, the app's equalizer function allows you to tailor-fit the sound quality depending on your needs.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Nice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fit on ears, anc is very good in travel, sound is amazing, xconnects to 2 devices at same time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarA,
You made the right choice! We're glad that you like the fit, noise canceling function, sound quality, and multipoint connection of the headphones. Thank you for choosing Sony!
-Ralph
Great earbuds fantastic noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for when i was flying for about 4 hours .. i didnt want to bring my big headphones .. they were perfect .. GREAT noise canceling.. highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your fantastic feedback on the WF-1000XM5, EdwardH! We are delighted to hear that they were the perfect companion for your four-hour flight.
We designed the WF-1000XM5 to deliver industry-leading noise cancellation in a compact, portable form factor, and it brings us great joy to know that this feature was a highlight of your experience. We are thrilled that you highly recommend them!
Thank you again for choosing Sony.
Best regards,
Gus
Sony Social Media Team
Great piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is solid, noise canceling is awesome. The only concern is that the pieces are slippery, so taking it from the box is a little annoying and require a specific angle
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QQQQ, fabulous! We are truly happy to learn about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. We greatly appreciate your feedback with the design of these headphones. Thank you very much for your purchase and for choosing Sony! - Romeo
Great for music! Terrible for calls.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, and great design! Poor call (microphone) quality. Foam tips are not as comfortable as silicon tips on main competitors.
No, I would not recommend this to a friendAwesome earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Somewhat expensive, but well worth the price. The sound quality is amazing. I paired them to a Sony TV, with excellent results. I’m now watching Netflix in immersive sound. I highly recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamjH, Great! We're delighted to hear that you like the excellent sound quality and it works great with your Sony TV. Glad to know you're having an enjoyable watching and listening experience with your WF-1000XM5 and Sony TV. Thank you for the recommendation and for choosing Sony! -Jess
Good earbuds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not ANC fan but sound quality. This gets my approval for sound quality. I deducted it one (1) star because it keeps popping out from my ears even with the correct tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lu4USA,
Thanks for commenting! We thrilled to hear that you are well-pleased with the amazing sound quality of your WF-1000XM5. We are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Great purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, I used apple products for the longest but these have been superior by far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesS, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5 earbuds! Thank you for choosing Sony! -Carl