Customer Ratings & Reviews

Hi AlexanderA, thanks for taking the time to share your experience with the Sony - WF1000XM5. We are glad to hear you enjoy them when they're working properly, but we're sorry to learn about the connection issues with your Pixel 9 pro. That definitely sounds frustrating, and we appreciate your patience in troubleshooting. We would like to share some recommendations:
1- Make sure earbuds are up to date. You can check this within the Sound Connect App
2- Always keep the case charged
3- Set the connection to be on "Priority on stable connection" on the Sound Connect App
4- Initialize the headset to restore factory settings, you can check the link below for intructions:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html?search=restore%20
If by doing these steps the issue persists, do not hesitate to reach us at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony. Regards, -Dominick

Hi JuancR, Awesome! We're thrilled to hear you like the amazing sound and clarity of your new Sony WF1000XM5. We recommend trying different ear tip sizes and experiment with the positioning to achieve a snug fit. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi RicardoA,

We are pleased to learn that you are enjoying the performance of your WF-1000XM5 earbuds!

We appreciate your feedback regarding a location-tracking feature. While the earbuds don't have a built-in GPS, we'd love to highlight that they are compatible with Google’s "Find My Device" app on Android, which can help you see their last known location or ring them if they are nearby. We're always looking for ways to improve, so hearing what matters most to our listeners is incredibly helpful.

Thank you for choosing Sony and for sharing your honest thoughts with us!

Regards,
Dominick

Thank you for sharing this incredible review, Seeman245!

We are absolutely thrilled and honored to hear that the WF-1000XM5 earbuds are the best wireless earbuds you have used, and that you loved your previous pair enough to purchase them again when the battery eventually gave out! That kind of loyalty is the highest compliment we can receive.

We are especially glad that you are benefiting from the multipoint connection feature, which allows you to seamlessly switch between two connected devices—a capability we prioritized for maximizing convenience.

Thank you again for your strong endorsement and for consistently choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi MaryB,

Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound, dedicated app (Sony Headphones Connect), and call quality of the headphones. Your feedback about the noise canceling function is greatly appreciated.

For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).

The steps on this link may also help you have a better experience with the noise canceling function:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations.

In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for choosing Sony!

-Ralph

Hello JuliaR,

Thank you for your kind feedback regarding the WF-1000XM5 headphones. We're thrilled to hear that you are enjoying the exceptional sound quality! Regarding the concerns about the earbuds occasionally falling out, we recommend referring to the following article on properly wearing the headset to prevent any issues with the tips.
 https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing


If you continue to experience the same issue with the tips, we recommend reaching out to Sony Support for tailored assistance. You can contact them using the link provided here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for choosing Sony.
Best regards,
-Fred

Hi QuentinT, Awesome! We're so pleased to hear that the Sony WF1000XM5 delivers an excellent phone call clarity. To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality

Hope this helps and thanks for choosing Sony! -Sam

Hi JordyM,

Awesome! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!

-David

Hello Dottie,

Thank you for contacting Sony!

We are delighted to learn that you are enjoying your WF1000XM5! It is truly an honor to hear that it has become your top purchase. Your recommendation holds great significance for us, and your positive experience inspires us to persist in providing high-quality products.

Best regards,
-Fred

Hi CynthiaM, we're glad you like the sound quality of the WF1000XM5. We're looking forward to your next purchase of our product. ~Earl

Thank you so much for your feedback, RalphR! We're thrilled to hear that you're enjoying the WF-1000XM5 and that the sound quality exceeded your expectations compared to Apple’s earbuds. Our team put a lot of effort into engineering a premium listening experience, focusing on exceptional sound and industry-leading noise cancellation. It's great to know those features have made a difference for you.

If you ever want to explore more of the advanced settings—like adjusting the sound field or customizing the noise cancellation and ambient modes—the Sony | Headphones Connect app offers additional ways to tailor your listening experience even further.

Thanks again for sharing your experience and trusting Sony. Your input motivates us to keep innovating and delivering the best possible audio products!

Best regards,
Gus
Sony Social Media Team

Hi Rizzay,

Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality and multipoint function of the headphones. Your feedback about the Sony app is greatly appreciated. The app allows you to fully utilize the capabilities of the headphones. You may find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html

Thank you for choosing Sony!

-Ralph

Hi Speakerhead,

Amazing! You've made a great choice! We are very happy to hear that it perfectly suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for sharing your awesome experience and for choosing Sony!

- Romeo

Hi amsPhD, Great! We're delighted to hear that you're enjoying using your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Manny,
Thanks for sharing your experience! We're thrilled to hear that the Sony XM5 earbuds have impressed you with their durability, secure fit, and excellent sound quality. It's fantastic to know they perform perfectly, even during sweaty sessions. Thank you for choosing Sony! -Maria

Hi BrettB,

Great! We're glad that you like the sound quality and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Fabulous! Thanks for commenting, Huxley! We are happy that you're satisfied with the amazing performance of your WH-1000XM5. Thank you very much for the perfect star review and for commending Sony! - Romeo

Hi Steven,
Thank you so much for sharing your wonderful experience with us!
We're so glad to hear you're loving your WF1000XM5 earbuds and got a great deal! Thank you for choosing Sony! Enjoy your immersive audio experience! -Maria

Hi Timbecausetimistooshort, Thank you for sharing your review of the WF-1000XM5. We are sorry to hear that they did not meet your expectations, especially in comparison to your Bowers & Wilkins Pi8 earbuds.
Regarding your concerns about noise cancellation, it is important to ensure that the headphones are worn properly for optimal performance. The noise canceling function can be significantly affected if the earbuds do not fit properly. For better noise cancellation, try using different sizes of ear tips and make sure that the noise-canceling function is enabled and correctly adjusted using the Sony | Headphones Connect app.
As for the sound quality and fit, you might experience differences based on personal preferences and ear shapes. Switching to different earbud tips may help achieve a better fit and could enhance both noise cancellation and sound quality. Hope this helps and thanks for choosing Sony! -Sam