Customer Ratings & Reviews

Hi TheReverendChap, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl

Hi Marcus37,

We're glad that you like the noise canceling function of the headphones. It's unfortunate that you were not satisfied with the sound quality. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app). Additionally, the app's equalizer function allows you to tailor-fit the sound quality depending on your needs.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi NebiyuA, thank you so much for the 5-star review! We're thrilled to hear the Sony - WF1000XM5 are the best earbuds you've had. It's great to know the battery life stands out for you. With up to 8 hours of playback (and up to 24 hours with the case), plus quick charging, these earbuds are built to keep up with your day. The industry-leading noise cancellation, crystal-clear sound and comfortable design offers you a premium listening experience in every way. Thank you for your support and for choosing Sony! Best regards, -Dominick

Hi Grump, we're glad you like our product. Thanks for choosing Sony. ~Earl

Hi BabarB, Thank you for the awesome review! We're thrilled to hear you appreciate the eco-friendly packaging, excellent noise cancellation, and amazing call clarity of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi AlfonsoG, Thank you for your positive review of the WF1000XM5! We're thrilled to hear that you consider them the best noise-cancelling buds on the market and that they have become an essential part of your daily routine. Your recommendation means a lot to us, and we're glad to know that our product has met your expectations. Thanks for choosing Sony! -Sam

Hi ZacharyS, we're glad you are happy of your purchase! Enjoy! Thanks for choosing Sony! ~Earl

Hi Aleensvaart,

You made the right choice with the Sony WF1000XM5! We're glad that you like the sound quality and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the glossy design is greatly appreciated.

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Thanks for your review, GloriaL.

It's great to hear that the sound quality is appreciated! The WF-1000XM5 is known for its exceptional audio performance, which enhances the listening experience.

For the issues with connectivity and navigating the Sound Connect app. This situation can prevent them from easily switching to a paired device. In such cases, it is often recommended to adjust the Bluetooth settings on the device or manually switch connections through the device’s Bluetooth settings menu.

Additionally, ensuring that the Sound Connect app is updated to the latest version can help resolve functionality issues. It's advisable to check for updates and, if required, initialize the headphones after the update.

If persistent issues occur, switching the connection from LE Audio to Classic Audio mode in the Sound Connect app may resolve some of the problems experienced with call connectivity or app linking.

If these steps do not improve the situation, further troubleshooting or contacting customer support may be necessary.
https://us.esupport.sony.com/support/s/support-contact?category=headphones

We sincerely apologize for the inconvenience you've experienced. We hope our support team can resolve the issue with your headphones promptly!

Best regards,
Gus
Sony Social Media Team

Hello AlluSai,

Thank you for considering Sony products.

We’re honored to hear your comments and sincerely apologize for the connectivity and noise cancellation challenges you’ve encountered with the WF1000XM5 earbuds. We also appreciate your recognition of the sound quality, which is important to us.

To enhance your experience, we recommend trying all sizes of the included ear tips, including the foam tips, to ensure a secure fit—this is crucial for optimal connectivity and noise cancellation performance. The Sony Headphones Connect app offers an “Optimal Earbud Tips” feature that can assist you in finding the best fit.

Please follow the guidance here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000450372.html

Additionally, selecting “Bluetooth Connection Quality” within the app may further improve your earbuds’ performance.

For more information, please visit: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000450368.html

We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi EzequielR,

Perfect! We're thrilled that you are enjoying the design and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi SamsungWasher, we're glad you like our product. Though this is not the Linkbuds S (WFLS900N).

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi DonTeca, While we're glad to hear that you like the sound quality, we're sorry to hear that you are not impressed with the design and build quality of the new Sony WF1000XM5 Wireless earbuds. We appreciate your feedback and we'll make sure to improve our products in the future. We hope that you'd still consider our product in your next purchase. Thanks for choosing Sony! -Craig

HI AaronR,

We are so glad to hear you are enjoying the fit and sound quality of your new WF-1000XM5 earbuds! It’s great to know they feel like a true upgrade for you.

Thanks for choosing Sony.

Best regards,
Eliab

Hi WilliamjH, Great! We're delighted to hear that you like the excellent sound quality and it works great with your Sony TV. Glad to know you're having an enjoyable watching and listening experience with your WF-1000XM5 and Sony TV. Thank you for the recommendation and for choosing Sony! -Jess

Hi MarkJ, we're glad you are enjoying the noise canceling feature of our product! Thanks for choosing Sony. ~Earl

Hi Serg, Awesome! We're thrilled to hear that you're enjoying your headphones. Thank you so much for choosing Sony. Erin