Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
Nice!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had all of the generations. They always upgrade every year. Love them! Great for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertoA,
Thank you for choosing Sony!
We couldn't be happier to hear that you've enjoyed each generation and appreciate the yearly upgrades. It's wonderful to know the WF1000XM5 earbuds are a great companion for your gym sessions. Thank you for your continued support and for sharing your experience with us!
Best regards,
-Fred
Title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far great but barely used.Instructions were clear . Not much else to say at this point
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelA,
Thank you for choosing Sony!
We’re excited to hear that your experience with the WF1000XM5 earbuds has been positive and that the instructions were clear and helpful. We appreciate your feedback and look forward to supporting you as you continue to enjoy the product.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing sounds great no problems or laging in audio
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyM, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Elevating mood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Music with great sound quality boosts my mood." Sony does it again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, Thanks for commenting! We are very happy to know that you're enjoying the amazing sound quality of your WF-1000XM5. Thank you very much for your purchase and for commending Sony! - Romeo
- Pros mentioned:Sound quality
earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect solution for quiet listening when traveling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new WF1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
A title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality earbuds. Wwŵwwwwwwwwwwwwwwwwwwww
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigU, we're glad you like your new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great sound and calls, comfort not so much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and calll quality but uncomfortable unfortunately. Your results may vary! At least there’s a return window! They are uncomfortable to me in the same way the AirPod pros one and two are. So if you have comfort issues with those you will likely have the same here.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ZekkaryKendar,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound and call quality of the headphones. Your feedback about its comfort is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Put the headset units into both ears. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left headset unit has a tactile dot. Adjust the fit of the headset to your ears. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Wait for about 10 seconds for the earbud tip shape to stabilize.
Hint: If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
You may also find these steps helpful:
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase would recommend the noise canceling is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor,
Amazing! We're happy to hear that your investment with your WF1000XM5 noise canceling earbuds is worth it. Thank you for your recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality
Superb Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound of any earbuds I’ve ever owned. Easy to use features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keith, we're glad you like the sound quality and features of our industry-leading noise canceling earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
comfortable and great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good highly recommend to anyone looking for new headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderM, we're happy that you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Cons mentioned:Connectivity
Fine I guess, but hoped for better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointment is the only feeling I have for these. They are a downgrade from the WF1000XM5. They are smaller but it feels like that came at a high cost. They don't want to stay connected to my phone, not completely dropping, but microdrops were they drop and re-connect super quick. Phone is in my pocket and wasn't an issue with the XM4s. They don't seat as well in the travel case and seem to auto-default to noise cancelling on just one of the two headphones no matter the setting i adjust on the app. Phone quality is good to great according to those i speak with while on them.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great sound. Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer these over the $250 pair of Sony. Noise canceling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TxBlkLab,
Thanks for commenting! We are extremely pleased it suits your needs. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Fit
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fit nicely on the ear. You can change the earbud size as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tzesgerra,
Thanks for commenting! We are extremely pleased to know about your satisfaction with the very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
So far so good, time will tell.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had them very long, but so far I like them. We’ll see what happens in a year from now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nomanual,
That's great! We're happy to hear you are liking the WF-1000XM5 earbuds so far and hope you continue to enjoy the exceptional sound and noise canceling performance over the long term.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality however the ear buds hurt/burn my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JungL,
Thanks for commenting. While we are thrilled to hear about your satisfaction with the amazing sound quality of your WF-1000XM5, we are sorry if you're experiencing comfort issue. If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html
And for optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love 'em!! geat sound. fot great way better than the previous model.
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing! Thanks for the 5-star review, SamR!
We are very happy to hear your satisfaction with the amazing sound quality of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with my purchase. Great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary,
Awesome! We're glad to hear that you are happy with your new WF-1000XM5 earbuds. Your satisfaction with the superb sound quality is greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Perfect for what I need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing, love the noise canceling, and the new command features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CorinCooper, great! We're glad you love the noise canceling feature of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Decent but Underwhelming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read everywhere that these were so great, even about the best overall in their class and release year. I was underwhelmed by their sound quality compared to what I was used to, as well as the quality of ANC and hearing through mode. They were as good as my experience with Jabra, but not as good as Pixel Buds Pro and AirPods. And I don't like the foam tips, they never conform to my ear for a complete seal. So I put in some of my own that fit the connecting part of the buds to get a more comfortable and complete seal. But even after that, I was surprised these didn't have better full range and sound quality at the lowest and highest of bass and treble. Maybe if I tried them again, which I won't do, and give them a longer test run, I might appreciate them more. But this was my impression compared to what I've used before.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi xlivelove, Thank you for the feedback on your experience with your WF1000XM5. We're sorry to hear that these earbuds didn't live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To ensure you are getting the most out of your WF-1000XM5, if you haven't yet, please update its firmware to the latest version. The firmware update improves the functionality and features of the headphones.
If you're underwhelmed with the sound quality, please follow the steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
And if the noise canceling effects are not sufficient, please refer to this link for troubleshooting steps: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit.
If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best in the game
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds on the market do not waste your money on airpods pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherS, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl