Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
Sounds great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the previous version and much lighter too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Elio,
Perfect! Thank you for noticing the changes and improvements of our Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds. We're glad that you appreciate the improvements and enjoying the sound quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Not Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling on these is terrible. I had the previous version and there was zero outside noise unless you selected ambient noise. This version doesn't block all of the ambiet noise, it rather supresses it.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Awsome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have great sound and the noise Canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star review, Johnpxxxxxx! They sure indeed have great sound and excellent noise canceling performance. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
Sony xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I have ever owned by far. Apple doesn’t even come close.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rlp328,
Thank you for choosing Sony!
We’re elated to hear that you regard the WF-1000XM5 earbuds as the best you’ve ever owned. Your kind comparison to other brands truly reflects the quality and innovation we dedicate ourselves to delivering. It’s incredibly rewarding to know our product has made such a positive impact for you.
Best regards,
-Fred
Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds have several pairs these are my go to
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, WilliamP!
We are happy to hear that your WF-100XM5 earbuds are your "go to" choice among your collection.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing earphones!!! So so goood! My husband loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnakatrinaS,
Thank you so much for the fantastic feedback on the WF-1000XM5 earbuds! It is truly wonderful to know that you and your husband are enjoying them so much.
We appreciate you choosing Sony!
Warm regards,
Estefany
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice upgrade from the samsung buds i was using.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertF,
Thanks for the 5-star review! We couldn't be happier to hear that the WF-1000XM5 have been such a positive upgrade for you from your previous buds. Enjoy the premium sound quality and the industry-leading noise cancellation!
Thanks for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ans was amazing sound quality prestine!! 10 out of 10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PocketbookReviews, Thank you for giving the WF1000XM5 a perfect rating! We're delighted to hear that you like the exceptional noise cancellation and great sound quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony is killing the game with these earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds destroy airpods Pro 2 and Bows quiet Comfort 2. Sony knocked it out of the park
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Digitaldeath187,
You made the right choice with the Sony WF1000XM5! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great time for an upgrade. 100% better than the M4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Perfect, Dnice1906! You made the right choice. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
Great earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Lightweight. Passed my test of Santana and Mozart selections
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hwhtx,
That's wonderful to hear! We are delighted that you find the WF-1000XM5 earbuds excellent, lightweight, and that they excelled across your diverse music test with Santana and Mozart. Thanks for choosing Sony.
Best regards, Eliab
Outstanding purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these every time I take a flight and that's every couple of weeks upgraded from the jabra 7 Pro, because they just weren't doing it for me anymore before the seven Pros I had the 75t and they were awesome I left them in the hotel, finally went and got the Sony's no regrets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bossbk Amazing! We're delighted to hear that you are enjoying your WF-1000XM5 Industry Leading Noise Canceling Truly Wireless Earbuds. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best ever noise canceling earbud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, compact, best noise canceling earbud in the business period.great sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonym,
Great! We're glad that you like the size, noise canceling function, and sound quality of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
the best earbuds ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were amazing until I accidentally broke them. Make sure to keep the charging case clean, if not earwax and sweat can eventually form a mild glue that causes a little resistance when pulling the earbud out, eventually this resistance weakens the seal until you rip the earbud in half.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cccc, thanks for choosing and purchasing our product. We're glad you like our industry-leading noise canceling earbuds. We're sorry to hear about what happened to your Sony unit. We have our Support Team that is always happy to assist. If you require any additional support with regard to this product, you may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Best ear pod by far!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony technology is next level. By far the best earpods on the market!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lawson,
We're so glad to hear that you're enjoying your Sony earbuds and that you consider the technology to be next level—the WF1000XM5 truly stand out with their exceptional sound quality and advanced noise cancellation. Thank you for sharing your fantastic 5-star rating and for letting us know they're the best earbuds on the market!
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
Sony Ear bugs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks. Love them. Will for sure buy them again. Thanks again
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JimG,
Thank you for choosing Sony!
We couldn't be happier to hear that you love the WF1000XM5 earbuds and plan to purchase them again! Your loyalty means a great deal to us, and we're grateful to be part of your audio experience. Thank you for your kind words and continued support!
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony XM-1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling & call quality. This version is a big upgrade from the last series.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DigvijayG,
Amazing! We're thrilled that you are enjoying the noise canceling function and call quality of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Satisfied and beyond expectation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly an incredible earbuds, value goes beyond what’s described!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Santosotech,
It's truly wonderful to hear that your Sony earbuds offer such incredible value and deliver a performance that goes beyond expectations. Thank you for the outstanding 5-star rating—features like detailed sound and adaptive noise canceling make the WF-1000XM5 a remarkable choice for enjoying music and calls every day.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Cons mentioned:Price
Mediocre ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried these buds out for a week. I work construction and wanted something that i could wear during the day in order to take calls without holding my phone. Honestly, they worked, but my 2 stars is in comparison to the Galaxy Buds 2 Pro. The Sony buds are big and bulky, and one actually fell out of my ear while walking. The sound of music and bass is mediocre, compared to the Galaxy buds. The price was also big and bulky. All in all, not enough product or quality for double the price of the Galaxy Bud 2 Pros.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD,
Thank you for the review and we're sorry to hear what happened with your headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
We also recommend using the equalizer of the Sony Headphones Connect app for better audio experience.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
EAR BUDS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT SO AWSOMENTO WAER AND RUGGED WATERPROOF ESPIEACLLY WHEN RIDING MY BIKE.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EDDIE,
That's awesome! We're thrilled to hear you're loving the sound quality and durability of your WF-1000XM5 earbuds. Their IPX4 water-resistance rating makes them great for active use like cycling, so we're happy they're keeping up with your adventures.
Thanks for choosing Sony.
Best regards,
Eliab