Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 11932696
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used the XM4 for over 1,700 hours till the batteries didn't even last an hour on a "full charge". We'll see how these hold up!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WesleyP,
Thanks for commenting. While we are thrilled that you love your WF-1000XM5, we are really sorry if you're experiencing an issue with the battery life of your WF-1000XM4. This is definitely not experience we wanted you to have. If you haven't yet, let's try to isolate and fix the problem by following the troubleshooting steps on these articles:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00266785
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00271301
https://www.sony.com/electronics/support/articles/00284577
You may also try the steps on these links to refresh the content of the headphones:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
And lastly, as a general recommendation, if you haven't tried yet, we recommend updating its firmware to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
If the issue persists or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you very much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Sony is better than Apple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely nice and don't fall out of my ear, went through two sets of Apple Airpods and they both broke on me so much better job Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DouglasH,
You made the right choice! We're happy to hear that you like your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
AWFUL Ambient sound noise outdoors, not worth $300
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWFUL Ambient sound setting; when using ambient sound setting for outdoor exercise on the trails (so you can hear cars and others using the trail..) the mic placement is bad, so it amplifies wind noise so much you can't hear the music and have to take them out of your ears. Bad design Sony. Indoors theyre no better than my old Galaxy Buds 2, so dont burn $300 on something that is useless outside (noise cancelling or 'off' setting is dangerous and stupid because you need to be able to hear oncoming traffic and earbuds obviously plug your ears..). Going to shop a few others but definitely DO NOT buy these for outdoor use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TravellingGamer, we're sorry to hear that you have an issue with the ambient sound feature of your Sony unit. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In this case, set the Ambient Sound Mode to OFF. Turn off the Ambient Sound Mode by tapping the touch sensor on the left headset unit to switch off the Ambient Sound Mode. This should help reduce the wind noise. Please make sure the headset is worn correctly in your ears. Twist the headset to fit it properly, as an improper fit can affect the performance of the Ambient Sound Mode. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779995.html?search=wind%20noise
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
So-so ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like these, ended up, returning them the next day after purchasing. It doesn’t seem to fit in my ear the way I’d like it to. These ear buds were just not my forte lol. Not worth all that money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alaska907,
Thank you for sharing your experience with the Sony WF-1000XM5. We're truly sorry to hear that the earbuds didn't provide the fit and comfort you were hoping for. Everyone's listening needs and ear shapes can be different, and while the WF-1000XM5 includes multiple ear tip sizes designed to help with comfort and secure fit, we understand they may not have been the right match for you.
Your feedback is valuable to us, as it helps us improve future designs. We appreciate you giving them a try and hope you'll consider us again in the future for your audio needs.
Thanks for considering Sony products!
Regards,
Dominick
uncomfortable fit, touch controls too sensitive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I snowboard alot and wearing your beanie or helmetguard over this headphone mutes it. Unusable on the mountain.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, JonathanH,
Thanks for the comments. We are sorry to hear about the inconveniences presented, as we understand this is not the experience our customer are meant to go through. We would like to mention that you can download the Sony Sound Connect app, where you can manage the touch sensor functions, that way you can avoid unwanted muting. We will add a link which you can access to get more information on the functions of the earbuds' touch sensor and troubleshooting for the issue:
https://www.sony.com/electronics/support/articles/00273264?utm_source=glean
We appreciate the understanding and thank you for considering the Sony products. Have a nice day
-DiegoV
Malfunction after a year
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them every other day to listen to stuff while I work and after around a year of use they start to automatically connect to my phone when they're in my pocket, they don't dock properly--which causes them to run out of battery while they aren't in use, and the case seems pretty poorly made, it doesn't seem to close right and just putting it in your pocket just seems to damage it (i usually have them in jean pockets that aren't tight, just fit) I'll probably swap to samsung earbuds next time. Also the previous model would run out of battery in minutes from full charge after a year so I hope it doesn't happen with these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianG, Thank you for reaching out to us. We are sorry to hear about what happened to your Sony WF-1000XM5. Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
Carl
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t get very loud and they are very unstable in the ear
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonF, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. For low sound level, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html?search=low%20volume
When wearing the unit for better fit, you can follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Good upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how small and portable it is, easy to put on my pockets and easy to plug into my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Javier, Excellent! We're thrilled to hear you like the compact design and you find them convenient to carry and effortless to wear. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Windows and IOS user
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was tired to have problems with the connections between my windows laptop and my iPhone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lima,
Thanks for commenting. The WF-1000XM5 supports a multipoint connection. You can switch easily between two audio sources without going through the standard Bluetooth reconnection process. For more details, check out the following article:
https://www.sony.com/electronics/support/articles/00249936
Should you need more assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase, and thank you for choosing Sony!
Best regards,
Romeo
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great when using but sometimes they connect in case and drain the batteries
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinC, we're glad you are enjoying our product. We understand your feedback regarding the battery of your Sony unit. Please make sure the contact pins fit properly when you put the earbuds on the case. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=battery
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the features that comes with these little things. The link with the phone and the buds is also a great convenience!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nickname, Thank you for the 5-star rating! We're glad to hear you love the easy Bluetooth pairing and overall features of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Calls are awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW! super impressive voice calls in a noisy environment. Picks up your voice for the other caller instead of the noise. The best so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kate, We are happy that our WF1000XM5 wireless in-ear headphones are the best headphones for you and that you are super impressed with their call quality. Thank you for your purchase. Enjoy! Vincent
Bad choice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were over priced not great quality waiting on better set
I would recommend this to a friendBrand response from SonyListens
Posted .H there, We're sorry to hear that the overall quality of your Sony WF1000XM5 did not live up to your expectations. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thank you for choosing Sony. -Sam
Eartips wear out and you can’t get replacements
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The eartips are memory foam. They wear out after about 6 months of regular use and you cannot buy original replacements, they are continually out of stock. You can get knock offs elsewhere that don’t have the filter screen, but if you want the originals you’re at the mercy of Sony and they’ll only send one pair of replacements and after that they’ll direct you to the product page where you can buy them, where they have been out of stock for the last several months. They said there is some outside factor, I have previously had Airpods pro and bose earbuds and never had the problem because they are coated in silicone
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyB, We regret to hear that you are not satisfied with the headphones. This is definitely not what we wanted you to experience. Your feedback is extremely important to us and is very much appreciated. You may visit our parts website regularly to check if the part you need is available. If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details : Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the unit: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, -Craig
No not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is weak. Two years old last month. I get ten mins use then the right one shuts down.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PhilH,
We sincerely apologize if you're experiencing battery life issues with your Sony headphones. This is not the experience we intended for you. It's possible that you may be referring to a different model, as the WF-1000XM5 was released in July 2023. To troubleshoot your battery life/audio issue, please refer to the following article:
https://www.sony.com/electronics/support/articles/00204551
We want to ensure you're taken care of and assist with your unit. Can we contact you directly for assistance? If so, please email the following information to socialsupport@am.sony.com:
- Full Name
- BestBuy Username
- Telephone Number
- Sony Headphones' Model Number
- Issue/Concern
Apologies if you've already provided some of this information in your review or to customer service. We aim to have accurate details for effective communication.
We appreciate you being a Sony customer. Sorry for any inconvenience, and we hope to speak directly to resolve this matter.
Thank you for allowing us to assist you.
Sincerely,
Romeo
Sony Social Support
“Pauses music” , Got em at Best Buy .
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the many reasons I will continue to shop at Best Buy, amazing quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChelseaS, We're glad that you are enjoying your WF1000XM5. Thank you for choosing Sony. Erin
Love em!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love em! I like the 4’s a lil bit better, but I’m glad I upgraded so that I can have a warranty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnC, we're glad you love your our product! Thanks for choosing Sony! ~Earl
Way too slick
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life in these can last on an entire international flight but once you drop them, it ruins the battery to the point where they won't hold a charge any more And they keep making the new models even smoother to slip off your fingers It's annoying
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MikeB,
We're truly sorry to hear about your experience. It's definitely frustrating when a drop affects performance, especially for something as important as battery life. We'll be sure to pass your feedback along regarding the design-grip and durability matter, especially for frequent travelers.
To restore full functionally of your XM5s, please visit the Sony Support site, click Product Repair at the bottom of the page for your repair options.
Thanks for considering Sony Products.
Eliab
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regret my purchase read reviews that they are good and tried to return them but they said I had used them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KennethH, thanks for sharing your feedback! We are sorry to hear that Sony - WF1000XM5 are not working as you expected. At Sony we strive to deliver high quality in our products, therefore we want to make things right for you, please let us know what were the inconveniences you've found on the earbuds. Please email the information below to socialsupport@am.sony.com so we can give you a personalized assistance.
Full Name:
Best buy Username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for choosing Sony!
Regards,
Dominick
Overall great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great product. However, I am having a problem with comfort of the earbuds. Standard tips are too big and S are loose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AhmetC,
Thanks for sharing your review and experience with the WF-1000XM5. Your feedback about its comfort is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph