Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the exceptional sound quality, including clear audio and booming bass, and the impressive battery life. They also appreciate the comfortable and secure fit, effective active noise cancellation, and lightweight design. However, some users have expressed frustration with initial connectivity, and a few have noted concerns regarding the price, overly sensitive touch controls, and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
Great sound, terrible call quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these earbuds. For music, listening, they're great. For calls, they're absolutely awful - to the point that if there is even a small amount of background noise, folks on the other end can't hear you. Something is fundamentally broken in how the mics try to mute background noise. Mine are getting returned. If you need to do calls, look elsewhere.
No, I would not recommend this to a friendSony fony.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not better than the Jabra 10 elite. But since they keep discontinuing their products. It’ll have to do. I guess !
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM, thank you for your feedback and for giving the WF-1000XM5 earbuds a try, even when you have a preference for the Jabra Elite 10. We understand that finding the right earbuds is a very personal choice, and we appreciate your honest comparison.
The WF-1000XM5 are designed to deliver high-quality sound, industry-leading noise cancellation, and enhanced comfort, following in the footsteps of the popular XM4s. According to Sony product literature and user discussions, key strengths of the WF-1000XM5 include improvements in noise cancellation performance, sound quality, and touch control customization over previous models. Many users have recognized the commitment to continuous improvement, comfort, and user experience with each new generation of Sony earbuds.
Regarding product continuity, Sony aims to provide ongoing support and updates for our devices. While some brands may frequently cycle through product lines, Sony works to build lasting value, including robust after-sales service and a global support network, so that customers can rely on their devices for years to come.
We recognize and respect that preferences for sound tuning, controls, or fit may vary by user and brand. If you have specific feedback or features you would like to see improved, please let us know. Your input is valuable in helping us develop products that better meet the needs of all users.
Thanks again for considering Sony headphones.
Best regards,
Gus
Sony Social Media Team
Sound leaves allot to be desired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound for music was not good. They feel and look really cheaply made. There’s a background noise when theres not supposed to be any. Plus they try to get you to purchase some extra software for them. I ended returning them for iPods pro 2 which are much better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Azzalen, We’re sorry to hear you did not have a great experience with our Sony WF1000XM5 and it had to be returned. This is definitely not the news that we would like to hear. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products. Sound quality can be greatly improved by following the troubleshooting steps provided on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
And if the noise canceling effects are not sufficient, we recommend following the steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
Subpar Earbuds, Sony can do better for this price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds sound quality was beaten by many others for example jbl live pros beat them, had gotten the samsung buds 3 pro and will never look back what a shame, sonys earbuds used to be good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, TomS!
We are sorry to hear that the WF-1000XM5 earbuds did not meet your sound quality expectations and that you feel they were surpassed by competing brands.
We are continuously working to improve and refine the audio performance of our products, and we appreciate you sharing your comparison, as this feedback is valuable to our engineering teams.
Thanks for considering Sony products.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Bass, Battery life, Fit
Sony does it again!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yep, Sony did it again. Of all my different brands of earbuds, I’ve always reached for Sony when I want to escape into my music and the WF-1000XM5’s are their best yet when it comes to sound quality & noise cancelling. For starters, right out of the box, they paired quickly & fit securely. I tried them in different environments over the last week & I’m amazed by the high level of noise cancelling. Sony’s processors combined with 6 microphones really shut down the outside world. I already had the Sony Headphones App & highly recommend it for max enjoyment. It has so many features, but I primarily use the equalizer, adaptive sound control & it to set my general preferences. Although these buds are great for everyday use (phone calls, podcasts, and they’re even water/sweat resistant for workouts) I enjoy them the most when I want full immersion into my music. Sony’s driver unit (Dynamic Driver X) puts out crisp clear sound & vocals with low distortion. I like heavy bass, and Sony buds have always been the finest. These buds are no exception. The equalizer in the App has a max bass boost setting or you can adjust to fit your taste. The tap controls on the outside of the buds are very sensitive. I barely have to touch them to switch between noise cancelling & ambient sound, or play/pause/forward, etc.. Battery life is excellent. With the case Sony lists 24 hours of battery life. I’ve used them an entire week without having to recharge them. Overall, these are 5 star high quality buds that truly shine. Sony should be proud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CriticalEye,
You made the right choice with the WF1000XM5! We're glad that you like the noise canceling function, sound quality, touch controls, battery life, adaptive sound control, and dedicated app (Sony Headphones Connect) of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Terrible sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these, as I love my over ear wh-1000xm4. But no matter what I did, the sound quality on these were plain awful. Muddled, tinny, and soft all at the same time. Absolutely no bass, no eq settings fixed it. I don't know if I had a defective pair or what, but I returned these before I ever left the store parking lot.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JacobB,
Thanks for sharing your thoughts on the WF1000XM5. We're certainly sorry to hear that your experience with them wasn't what you'd hoped for, and we truly appreciate you taking the time to provide such valuable feedback. Rest assured, your comments are being shared directly with our dedicated Sony team as we're always looking for ways to refine and enhance our products.
Thank you for considering Sony products, we hope you have a nice day.
-DiegoV
Non comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fall out of ears, impossible to use, very poor comfort for that kind of money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Viktor, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the comfort and fit of your Sony unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=replacing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Earbuds shape
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Falling out from my ear the whole time! I am hating earbuds shapes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlexandreaugustoD,
We regret to know that you're not having the best experience with your WF-1000XM5 and you are having issues, particularly with the fit of the unit.
For fit concern, the WF-1000XM5 features an improved glossy texture and a more luxurious feel, these earbuds fit comfortably in your ears while keeping out external sounds. Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit.
To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, change the earbud tips to ones that fit more snugly in your ears. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. When wearing them, gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Poor fit and sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mediocre sound, no bass. Won't stay in ears no matter what different bud sizes I choose. They fell out of ears and I lost them. I don’t reccommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, DavidW. We are truly sorry to hear that the WF-1000XM5 didn't provide the secure fit or the sound quality you were expecting, and we're especially sorry to hear that you lost them.
Achieving a proper seal with the included foam tips is essential for both the bass response and keeping the earbuds securely in place. If the tips aren't compressed before insertion or aren't the right size for your ear canal, the bass can sound thin and the earbuds may slip out. We appreciate you sharing your experience, as it helps us improve our future designs. Thank you for choosing Sony.
Best regards, Gus, Sony Social Media Team
If you dont have xm4s would recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems on par with the WF-1000XM4s, only difference is the size.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi comcast,
Thanks for commenting. Aside from the smaller & lightweight design, here are some key features when upgrading to the XM5s:
-Volume control is now default
-3 min quick charging = 60 min listening
-New AI noise reduction for calls
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you very much for recommending our WF-1000XM5 and for choosing Sony!
Best regards,
Romeo
Poor ear fit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get them to fit into my ears correctly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We are really sorry if the earbuds didn't fit you well. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thanks for choosing Sony.
Sincerely,
-Craig
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I thought they would be according to the reviews.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RaymondP,
We are really sorry if our WF-1000XM5 didn't live up to your expectations. This is certainly not the experience we were hoping you would have. We'd love to turn your opinion around. May we contact you to help and get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We're looking forward to your message, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an impressive product! Returned on the next day of purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Asim,
We are really sorry to hear that our WF-1000XM5 didn't live up to your expectations and that it had to be returned. This is certainly not the news we'd like to hear from you. We'd love to know more about the experience you had with these headphones and help you find an alternative that might better suit your needs or preferences. Please email us at socialsupport@am.sony.com with the following so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We are looking forward to your message, and we are hoping that you will consider Sony again in your future purchase.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Price
Sony - headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my review for the Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - in the color black I’m obsessed with the black sleek look and a touch of gold, these two colors together on this product is a 10/10! Design is very good, they are on the smaller end and are compact-design seems very durable - and I like the fact that these earbuds don’t stick out of my ear like other name brand earbuds They are also comfortable to the ear and are not heavy for me- they are very lightweight. Setup on the earbuds was fairly easy-and these earbuds connected easily to Bluetooth and paired well with my iPhone . No issues or complaints with that. Sound quality is very clear -noise canceling works well. And battery life is pretty long too, I was impressed with this- and the charging case. there is nothing worse than having to recharge your EarPods every night because they run low on battery. Bluetooth range is very good. I do think that the price point in these earbuds is wayyyy to high, but they do work up to the price tag because they are wonderful!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Missjjc,
You made the right choice with the WF1000XM5! We're glad that you like the design, comfort, sound quality, noise canceling function, battery life, charging case, Bluetooth range, and user-friendly functions of the headphones.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
High quality earbuds!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had countless pairs of earbuds throughout the years, but I have to say that these Sony WF1000XM5 True Wireless Noise Cancelling Earbuds are outstanding. The first thing you will notice will be the size and weight of these Sony earbuds. The charging case and the earbuds are very small and lightweight. The charging case can easily fit in your pockets. The next thing you have to figure out is the size of the eartips that fit properly. There are two major factors that I consider when purchasing earbuds and comfort is a close second next to sound quality. The ear pieces are extremely comfortable and easy to adjust. I found myself wearing these for 3 hours without any discomfort. I highly recommend that you download the Sony Headphones app as this will allow you to enjoy and explore all of the features of these earbuds. The next two items are the really important ones to me when it comes to these Sony earbuds. The first part is the sound quality, it is truly amazing! The app comes with a customizable 5-band EQ adjustment. This makes a world of a difference when it comes to sound quality. The second item is also extremely good on these earbuds; the noise-cancellation feature. Noise-cancellation is top of the line on this pair. I commute every day and having this option is a must. These Sony do an excellent job of cancelling the ambient noise. Some of other features that stood out is the battery life, ease of bluetooth connection and the use of head motions to answer phone calls. Overall, I was very impressed with these Sony earbuds and I would highly recommend them for anyone looking to purchase high quality earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Longhorn74,
You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the size, weight, sound quality, comfort, noise canceling function, dedicated app (Sony Headphones Connect), battery life, and user-friendly functions of the headphones.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You had to download so many apps for it didn’t like that
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Scarface, We apologize for any inconvenience that you experienced. At Sony, we are always looking to improve our product quality and features. We have noted your input about the Headphones Connect app and if you have any specific suggestions or features you'd like to see, feel free to share them with us via email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue/Concern/Suggestion:
Telephone Number: .
Your insights are important to us as we work to meet and exceed your expectations.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Get the previous version they are 5 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the previous version definitely a bit underwhelming sound quality definitely went down and there's really no difference in the noise cancelling and the ambient sound I would have stayed with my old pair if I knew they'd be like this
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
We are sorry that you are having issues with your Sony wireless noise canceling headphones. This is definitely not the customer experience we want you to have. The WF-1000XM5 headphones have a new high-performance driver unit Dynamic Driver X, dual feedback microphones, and innovative Noise Isolation Earbud Tip that improved the noise canceling feature and sound quality compared to their predecessor. Please make sure you are wearing them correctly and adjust the fit of the headset units to your ears. Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear. After putting the headset unit into your ear, hold the side of the headset unit with your fingers and slowly push the earbud tip into your ear canal. For more details, please check out this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html. You can also customize your listening experience by adjusting the Equalizer using the “Sony | Headphones Connect” app.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Wont stay in my ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried all of the different size foam tips and these things will absolutely not stay in my ears at all. Wish they had wing tips or something to keep them from falling out but unfortunately these arent for me. Wanted to love them but sadly i will be returning these. Ear buds look great and the case is very nice. Supporting app was also nice and wasy to setup otherwise.
No, I would not recommend this to a friendPoor sound quality, lack of options, didn't fit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality, lack of options, didn't fit. F
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, we sincerely apologize for the sound quality issues you are experiencing with your WF-1000XM5 earbuds. We want to ensure you have the best experience possible.
To address the concerns you've mentioned, please follow these steps:
1. You may want to try different ear tips included in the package to find the most comfortable fit.
2. Explore the Sound Connect app. It offers various sound customization options that may enhance your listening experience.
3. Reset the earbuds. Please refer to this link for instructions on how to reset your device: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
If further assistance is needed, we encourage you to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as Christmas gift. Case / charger failed by June. Should be covered under warranty but Sony will not honor their warranty. Many similar cases in chat forums. Research it. Can not recommend
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DamonS,
Thank you for considering Sony products.
We're really sorry to hear that you're having trouble with your WF-1000XM5 charging case and any issues you've experienced with the warranty process. This is definitely not the quality we aim for, and we're committed to helping you.
To help us gather more information and work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thanks for your patience, and we look forward to assisting you.
Best regards,
-Fred