Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
Headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really satisfied with the headphone I was honestly expecting more performance wise for something that coast me a lot of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheresaW, We are sorry to hear that the WF-1000XM5 did not meet all of your expectations. We'd would like to get in touch with you and provide assistance with the earbuds and ensure that you get the best listening experience out of your WF-1000XM5.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Noise Cancellation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the change that cancellation makes oh when they close the car door I work as a driver every jump I make my head started to hurt that was the only thing I didn't like
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Arturo,
We regret to hear that you are not satisfied with the headphones. The Adaptive Sound Control (auto adjustment of the noise canceling function by behavior recognition) can be adjusted through the Sony Headphones Connect app. For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548865.html
For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Not worth the headache
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish i knew what these buds are like if they worked. Fresh out the box and wont even go into pairing mode. What a disappointment!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Certified, We're sorry to hear about the pairing issue that you've experienced. This is definitely not the news that we would like to hear nor the experience we want you to have. If you're unable to pair your WF1000XM5 to your Bluetooth device, please follow the troubleshooting steps on this link to resolve the issue.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780045.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Ticked off at Sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.250 dollars for 20 minutes of battery life. Waste/loss of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Excustomer, we're sorry to hear that you have an issue with your Sony unit. Please make sure the firmware of Headphone Connect app and the unit are both up to date. Please check this link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=battery%20life
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl