Customer Ratings & Reviews

Hi Tigershark, Thanks for sharing your experience. We're glad to hear you're enjoying the Sony XM5 earbuds, especially the sound quality, bass, and nose cancellation. Swapping out the ear tips for better fit is a great way to enhance comfort and performance. Thank you for choosing and recommending Sony! Enjoy! -Maria

Thanks for commenting, William! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality and superb features of your WF1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hi Mari,
Thank you so much for the feedback. We're glad to hear you're enjoying the sound quality of your WF-1000XM5 earbuds, but we're really sorry to hear you're having connection issues and that they aren't working as seamlessly as they should with Siri and your notifications. That's definitely not the experience we want for our customers. We also appreciate you letting us know about the issue with them falling out of the case.

For the connection issues and notification problems, we have a few recommendations that might help:
1. Try turning Bluetooth off on your phone and then back on. You can also try "forgetting" the WF-1000XM5 in your phone's Bluetooth settings, then re-pairing them.
2. Make sure your earbuds have the latest software. You can do this through the Sony | Sound Connect app.
3. A full reset can sometimes clear up persistent issues. You can find instructions for this in the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html

We know it's frustrating to have these issues, and we appreciate your patience. If further assistance is needed, we suggest you to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany

Hi Samcraft,

Amazing! We're glad that you like the sound quality, noise canceling function, fit, comfort, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Chris423,

We apologize if our WF-1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Depending on the headset unit you are wearing, some functions may not be available in the factory settings. In this case, you can change the function assignments to the touch sensors using the “Sony | Headphones Connect” app.

Note:
In the factory settings, the music playback function is assigned to the right headset unit. When listening to music with one ear, if only the right headset unit is worn in your ear, use the touch sensor on the right headset unit to play music. If only the left headset unit is worn in your ear, operate the connected device to play music.
For more details, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781982.html?search=use%20only%20one%20headphone

We'd love to know more about the experience you had with these headphones and help you find an alternative that might better suit your needs or preferences. Please email us at socialsupport@am.sony.com with the following so we can better assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We are looking forward to your message, and thank you for your purchase.

Sincerely,

Romeo
Sony Social Support

Hi NicholasE, That's great! We're delighted to hear that you had such a positive experience with the WF-1000XM5 earbuds! Good to know you like the comfortable fit, amazing sound quality, and the option to customize the sound to your liking. Thanks for choosing Sony! -Sam

Hi CharlesS,

We're pleased to learn that you're enjoying the deep, rich sound from your Sony earbuds and appreciate you sharing your honest 4-star rating. It means a lot to know the audio quality stands out for you. We value your feedback on noise canceling and comfort as well, and will continue working to refine every aspect of the experience.

Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.

Thanks for sharing your feedback, Joseph! We're glad to hear you're enjoying the WF-1000XM5 earbuds. These were designed to be more compact than the previous XM4 model, offering a smaller, lighter fit that enhances comfort without sacrificing performance.

The WF-1000XM5 also features advanced noise cancelling technology, building on previous generations to deliver an even better listening experience in a more discreet form factor. For many users, finding the right size ear tips can help achieve the best possible seal, further enhancing noise cancellation and sound quality.

If you have any questions about tips and personalization or want to get the most out of your earbuds, let us know! Thanks again for choosing Sony.

Best regards,
Gus
Sony Social Media Team

Hi, Hookman,

Thanks for the review and the 5-stars rating review! It is fantastic to hear that you are taking advantage of their top technology Noise Cancelling!

Thanks for choosing Sony, have a great day!
-DiegoV

Hi MattyB,

That's wonderful feedback! We're thrilled that the WF-1000XM5 True Wireless Earbuds have become your preferred choice. It's great to know that you're experiencing the premium, well-balanced sound quality and finding the industry-leading noise cancellation to be effective in your daily use.

Thanks for choosing Sony.

Best regards,
Eliab

It's wonderful to hear that you find the ANC on the WF-1000XM5 impressive, Dhakadelphia! Many users have shared similar sentiments, noting that it effectively reduces outside noise, creating an immersive listening experience. The innovative design and comfortable fit make them easy to wear for extended periods, almost making you forget they're in your ears.

Additionally, the foam ear tips significantly enhance noise isolation and overall sound quality.

We appreciate your thoughts on both aspects and hope you continue to enjoy your listening experience!

Thank you for being part of the Sony community and for choosing us!

Best regards,
Gus
Sony Social Media Team

Hello mubydram,

Thank you for considering Sony products.

We're immensely pleased to hear you're enjoying the sound quality and noise canceling of your WF-1000XM5 headphones, especially during your workouts! It's great to know the Sony Sound Connect App is working well for you and connecting easily with other Sony devices. We've noted your excellent suggestion about more detailed music tracking, similar to Last.fm, and we'll definitely share that with our development team for future updates.

We sincerely apologize for the inconvenience you're facing with your WF-1000XM5 earbuds not staying securely in their case, which is leading to charging issues, and for the problems during phone calls. We understand how frustrating these issues can be, and we want to help resolve them for you.

To assist you more effectively, please reach out to us directly via email at socialsupport@am.sony.com. This will allow our support team to gather more details and provide you with personalized assistance. We would appreciate it if you could include the following information in your message:

- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience; we're looking forward to helping you get these matters sorted out!

Best regards,
-Fred

Hi NaHumma, awesome! We're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl

Hello MichaelV, Thanks for sharing your awesome experience with your Sony wireless noise canceling in-ear headphones. We are glad that you like their sound quality and battery life. Thank you for your purchase. Enjoy your music! Vincent

Hi TechyNerdHusban, we're glad you and your wife like our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi Chinmay, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl

Hi MarcusC,

Thank you for choosing Sony!

We're honored to hear that the WF-1000XM5 earbuds deliver an excellent sound quality dynamic. It is gratifying to know they successfully facilitate an immersive experience, allowing you to focus on nature calls and your favorite music, effectively providing a personal zone for escape and concentration.

Best regards,
-Fred

Hi TheBlackSkull,

Thanks for commenting. We are thrilled to know about your satisfaction with the exceptional call quality, long-lasting battery life, and amazing sound of your WF-1000XM5. We truly appreciate your input with the design, touch control, and functions through the Sony Headphones Connect app. As for the Speak-to-Chat function, The Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, but in rare cases it may activate in response to vibrations caused by devices such as electric toothbrushes, electric massagers, and electric shavers, or by activities such as brushing your teeth, coughing, or humming. In cases where the Speak-to-Chat mode frequently activates by accident, set Speak-to-Chat to “L Sensitivity”.
ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase, and for choosing Sony.

Best regards,

Romeo

Thank you for your fantastic review, AntonioG!

We are so pleased to hear how much you and your family are enjoying the WF-1000XM5 earbuds. It is wonderful to know that you are happy with the great sound and compact size. We designed them to deliver premium sound quality and effective noise canceling in a comfortable and discreet form, and it's incredibly rewarding to know that we have succeeded.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team