Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife and she loves them. Battery life is good and sound quality is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will,
We're so glad to hear that your wife is enjoying her Sony earbuds, and thank you so much for sharing a fantastic 5-star review! We're pleased you highlighted both the battery life and sound quality—two features we're proud to deliver with the WF-1000XM5.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Battery life, Sound quality
Sony makes a hit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazingly well done. I’ve compared a lot of high end buds and these are my favorite. Best noise cancelling. Work in a loud shop and they protect me hearing well. Sounds quality is superb with excellent bass! Stays connected over 50’ away. Battery last most the day continually but charge in the case over break.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayS, Thank you very much for your enthusiastic review! We're thrilled to hear that you are enjoying your new Sony XM5 earbuds, particularly their noise-cancelling capabilities, exceptional sound quality, and impressive battery life. We appreciate your choice of Sony! Enjoy your experience! -Maria
- Pros mentioned:Sound quality
Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of ear phone. I have had issues with other earphones in the past with phone call cutting in and out but these are a amazing they have really improved them. They only struggle to connect to some device but I think that may be a bug.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan,
Thanks for the 4-star review! We're happy to hear that you're loving the clear phone call quality and the amazing improvements we've made in that area. It's a key focus for us to ensure a reliable and clear connection for calls.
We appreciate you bringing up the connection issue with certain devices, and you're right, that's something that shouldn't be happening. If you continue to experience this, we'd recommend trying a few troubleshooting steps like a simple restart, or checking the "Prioritize Stable Connection" setting in the Sony | Sound Connect app to see if that helps. You can find more information on the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780014.html
Thanks for choosing Sony, have a great day!
DiegoV
Switch the foam for regular plugs and enjoy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved them so much I bought a second pair of a guy on FB marketplace. I'm an asphalt guy and work regularly more than 12 hours daily in the summer. With LDAC, sound sent to priority if you don't use any ambient noise or noise cancelling these regularly last more than 12 hours. I put them in my ears at 630am and don't take them out until 630 or later. If there is a rare time they need to be charged on a late day a quick charge for like 10 min gets me like 5 more hours. Case lasts 2 days but no longer. Also the with Spotify Lossless they are the greatest headphones I have ever listened to. Work great as ear plugs in and around equipment. App can get weird but main settings are in android Bluetooth settings anyways.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zach,
We are absolutely thrilled to read this! It’s fantastic that the WF-1000XM5 earbuds not only meet but exceed your daily 12-hour work demands, especially while using the high-quality LDAC codec. Knowing they double as reliable hearing protection on the asphalt while delivering a great audio experience with Spotify Lossless makes us incredibly proud. We appreciate the feedback on the Headphones Connect app as well; while you can manage key settings via Bluetooth, ensuring a smooth app experience is important. Please ensure the app is updated to the latest version and try restarting your mobile device, as this often resolves minor connectivity quirks.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Great ear phones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. Highly recommend. Replaced my heavy apple headphones for the sony earbuds. Much more confortable and sounds better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, we're glad you like the sound quality, battery and comfort of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Battery life, Sound quality
Nice Upgrade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the XM5's after my XM4's stopped working properly. I feel that the XM5's are a strong upgrade over the previous version. The only thing i am not a fan of are the ear tips. I went ahead and purchased a pair of silicone tips as they provide better bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fred,
Thanks for sharing your review and experience with the WF1000XM5. We appreciate your feedback about the supplied ear tips. We're glad that you were able to set it up to your standards.
It's also unfortunate that your XM4 is not working. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
- Pros mentioned:Comfort
So Comfy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing pair of earbuds, I use them for everything such as just relaxing, or going to the gym, they're super comfortable and don't hurt my ears. Both the noise canceling and the aware mode are extremely effective. The only thing I will complain about is the app is a little annoying and the touch features aren't as versatile as the Apple AirPods as you can only assign certain features on each earbud.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review of the WF-1000XM5 earbuds, AbbyR! We are beyond pleased to hear that you find them to be an "amazing pair of earbuds" and that you use them for everything from relaxing to working out at the gym. It's truly wonderful to know you find them super comfortable and that both the noise canceling and Aware Mode are so effective for you.
We also appreciate your honest feedback regarding the app and the touch controls. We understand that a seamless and customizable user experience is important, and we are continuously working to improve our software and features. Your comments are valuable to us as they help guide future developments.
Thanks again for choosing Sony and for sharing your experience! We hope you continue to love your earbuds.
Best regards,
Gus Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Best earbuds on tye market!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super noise canceling, great sound, long lasting battery great Bluetooth distance! Love these things
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertB,
Thanks for sharing your enthusiastic feedback on the WF-1000XM5! We're thrilled to hear you're loving their outstanding sound quality—from the outstanding noise canceling and great sound to the long-lasting battery and excellent Bluetooth capability.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
It's fantastic to know our commitment to audio innovation is making such a positive impact on your listening experience. We truly appreciate you choosing Sony!
- Pros mentioned:Battery life, Fit, Sound quality
Best EarPods on the market
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much more clear sound and comfortable fit than my previous “pods”. The battery life is great. Highly recommend to anyone in the market!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisN,
That's very nice to hear! We're happy that you like the clear sound quality, comfortable design, and battery life of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
SONY outperforms most if not all earbuds available
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure to start with the largest ear cushion, and work your way down to the smallest; as the product manual dictates. These earbuds have exceptional sound quality, better than my BOSE QC quiet comfort earbuds to say the least. My BOSE QC earbuds have a tendency to completely lose all sound output in one of the earbuds. I have found the Sony WH1000XM5 earbuds have far be/er sound qualitiy than the BOSE QC that i no longer use. Unfortunately my SONY WH1000XM5 earbuds got stollen and no way to locate the. In any regard, with which ever earbud you choose. Be wise by going the extra mile, by putting forth a little effort and time ASAP and register your product. I failed to do this with my SONY wh-1000xm5 earbuds, and now I remain without them, as they have gotten stollen. Now with the cons or con rather, as I was self explanatory earlier. There is no way to track down who stollen your buddies without registering them, then download a tracking app in hopes that you get lucky enough to vet reunited with you earbuds that you may have spent you hard earned money on. Oh, one feature that is vital and can be greatly improved on with all earbud types and models, are the QC quiet comfort features. should be greatly improved on. While listening to music (not very loud at all) I was unable to hear my family talking to me. The ambient noise (surrounding noises, mainly someone talking to you) was very hard to hear them or anyone else, without them raising their voice, almost at a point that they was yelling before i could hear them talking. I understand the QC feature is to immerse you into your music or audio book, without disruptions. But at the same time you need to hear people when they open their mouth and speak.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jfloyd1289, That's perfect! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Noise cancellation is not good!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for work and the gym. The sound quality is very good, however, I do not find the noise canceling to be good at all. I’ve tried all the different sized ear pieces and nothing seems to help. When in a meeting it almost seems to amplify outside noises more than quiet them. Other than the noise canceling issues these have been very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JeffreyJ,
Thank you for choosing Sony.
We're thrilled to hear that you're enjoying the sound quality! We sincerely apologize for the difficulties you're experiencing with the noise-canceling feature, even after trying different ear tip sizes.
We highly recommend following the troubleshooting steps outlined in our article, "The Noise Canceling Effect is Weak or Not Working (WF-1000XM5)," to enhance your noise-canceling experience. You can find the article here: https://www.sony.com/electronics/support/articles/00298372?utm_source=glean. Additionally, please ensure that your firmware is updated to version 4.0.2. You can check the version using the Sony Sound Connect app. For more information, visit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561.
If the issue continues after following the provided steps, or if you require assistance with any step, please contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sounding earbuds. Comfortable to wear for long periods. Noise cancellation works really well. Happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Sj88,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Fit, Sound quality
Sony - WF1000XM5 Noise Cancelling Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 4th pair of ear buds and the 1st to stay in my ears. The others kept falling out. The sound quality is all I had hoped for. Great producf.
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
Great Headphones but need to work on stability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, weight is great, fit is great. Still need some firmware updates or something, I keep getting random disconnects and glitches/hickups.
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent for working outside
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These buds seal out outside ambient noise incredibly well. I use them to cut the grass with a large loud lawn tractor and it protects my hearing perfectly. The sound is premium and the lows are just heavy and punchy enough without sounding muddy or overpowering. You do get what you pay for, so they are above average in price.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed feedback, Bestbuyaddict!
We are so pleased to hear that your WF-1000XM5 earbuds are sealing out outside noise so well, especially when you are using them to cut the grass. It's rewarding to know they are effectively protecting your hearing. We designed them to provide industry-leading noise canceling and premium sound quality, so it brings us great satisfaction to hear that you are enjoying the rich, punchy audio.
We also understand your comments on the price. We aim to provide a premium listening experience with advanced features and exceptional performance, and we appreciate your honest feedback.
Thank you again for your valuable review and for being a Sony customer.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Worth the money!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, amazing noise cancellation and not uncomfortable at all. Very happy with my purchase and happy that it was available. Same day pick up is always easy and a smooth process.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngeleeA,
We're thrilled to hear that you're enjoying their amazing noise cancellation and comfort. Providing a great listening experience is our top priority, and it's wonderful to know that the product exceeded your expectations. We're also glad that you found the same-day pickup process smooth and easy. Thank you for choosing Sony! We hope you continue to enjoy your WF-1000XM5.
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
best earbud ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly and sound quality is phenomenal. Don’t go anywhere without it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jkdk,
Thank you for choosing Sony!
We feel privileged to know that you're enjoying the WF1000XM5 earbuds! It's most rewarding to hear that they fit perfectly and that the sound quality has left such a positive impression on you. Thank you for sharing your experience, and we hope you continue to take them with you wherever you go.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:App
Excellent sound and great modern design.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned a pair of AirPods Pro, but the sound always felt too weak for me. I bought these Sonys to upgrade my sound. They are light, have a good modern design, and fuller sound. I also own the Sony’s WH1000XM5s. I dislike Sony’s app to manage the headphones. The app feels like an afterthought and needs to be modern and improve its UI. I do not like how the shiny part of the earphones feels slippery and makes it hard to pull out of the case with your fingertips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricardo,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and weight of the headphones. Your feedback about the Sony Headphones Connect app and design is greatly appreciated. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound qualityCons mentioned:App
I'm not even sure how to rate these
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are very good things about these earbuds, and also very annoying things about these earbuds. The case is nice. It looks and feels very premium with it's matte finish and semi-gloss, "SONY" lettering. It is also very compact compared to it's predecessors. The earbuds themselves also look pretty nice. They have a glossy finish, with a matte touch sensor. They're also much smaller than their predecessors. The XM4's were notably bulky. When it comes to comfort with these earbuds though, there are really two, true options. Either you use smaller size eartips, and affect the experience of the earbuds' capabilites without feeling pain after just 15 minutes of use, or you use a larger size to ensure a good seal for noise cancellation and music, while also putting yourself through agony. Also, if I had to be perfectly honest, I despise the app. There's a lot of bloatware on it, and it is not very in-depth. Anker's software, features, and customization blows this out of the water. Also, not even that impressed by the quality of the music. It sounds like any other expensive pair of earbuds. There are instances where I beliece my Liberty 4's, which are half the price, sounded better. If only I knew where they went so I could compare side-by-side.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great sound. Dumb volume adjustment.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. More comfortable, Good noise cancellation. Excellent battery life. All in all, a worthy upgrade to the WF1000XM4. The one thing that I REALLY dislike is that the option to assign volume control to one of the earbuds is no longer available. Now the only way to control volume is 4 taps on the earbud, right for up, left for down. This is a step down from the previous version for which sound controls were a function that could be selected for either earbud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amadams,
Thanks for commenting. We are thrilled to hear your satisfaction with the amazing sound quality, very comfortable fit design, long-lasting battery life, and exceptional noise canceling feature of your WF-1000XM5. We greatly appreciate your feedback about the volume control function of these headphones. For more details about the touch sensor, please refer to the following Help Guide link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=volume
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase, and for choosing Sony!
- Romeo