Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
Stunning
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony earbuds are known for their excellent sound quality, comfort, and advanced features, making them a popular choice among tech enthusiasts. The sound performance is typically crisp and clear, with a good balance of bass, mids, and treble, especially in models like the Sony WF-1000XM5. The noise cancellation feature is one of the standout attributes of these earbuds, effectively blocking out external noise and providing an immersive listening experience. In terms of comfort, the earbuds come with various sizes of ear tips, allowing users to find the best fit for their ears, which is crucial for both sound quality and long-term comfort. The design is sleek and compact, making them easy to carry around. The battery life is impressive, with most models offering several hours of playtime on a single charge, and the charging case provides additional charges. The earbuds also typically come with features like touch controls, voice assistant integration, and water resistance, making them suitable for a variety of activities like workouts or outdoor use. However, some users may find the price point a bit high compared to other brands, though the features, performance, and build quality generally justify the cost. Overall, Sony earbuds are an excellent choice for those looking for high-quality audio, reliable noise cancellation, and modern features in a compact form.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techsupport88, We really appreciate your detailed review! It’s great to hear you’re enjoying your Sony XM5 earbuds and that the sound quality, noise cancellation, and comfort meet your expectations. Sony is committed to delivering top-notch audio experiences, and we’re glad you’re happy with your earbuds. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound qualityCons mentioned:Connectivity
I only have one gripe with them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is perfect but the flaw is that sometimes it doesnt disconnect from my phone when i close the case. I have to open and close the case again for it properly disconnect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TorresG,
Thanks for commenting. While we are thrilled to know about your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry you're experiencing Bluetooth connection issues while your headphones are placed in the charging case. This is certainly not the news we'd like to hear from you. To avoid this problem, please ensure that your headphones are placed correctly into the charging case so they turn off automatically. Place the left headset unit (the one with the tactile dot) back into the left hole of the charging case, and place the right headset unit back into the right hole of the charging case. Each headset unit will be positioned correctly in the charging case due to the built-in magnet. You may also try cleaning the contact points on the charging case and earbud headphones to further troubleshoot the issue. For more details, please refer to the following links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779810.html?search=when%20not%20use
https://www.sony.com/electronics/support/articles/00249895
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Sound quality
BEST noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best noise cancelling I've ever had, they are comfortable and really REALLY light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelA,
Perfect! We're glad that you like the noise canceling function, comfort, and weight of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Fantastic choice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound quality and noise cancellation for earbuds. My only issue is that the ear tips are a bit too hard / not squishy enough for fitting in the ear canal perfectly, which is recommended for ideal sound cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlakeS, thank you for sharing your positive feedback on the sound quality and noise cancellation of the WF-1000XM5 earbuds, and for highlighting your concern about the firmness of the ear tips.
Your experience is appreciated—achieving the best fit is essential for both comfort and optimal sound and noise cancellation performance. Sony has provided several recommendations and options for users who find the supplied ear tips too firm or uncomfortable:
- The WF-1000XM5 comes with multiple sizes and types of foam ear tips in the box. It’s recommended to try all included sizes to find the best fit.
- For those who find the foam tips a bit firm, a good technique is to gently roll or compress the foam tip between your fingers before placing it in your ear, which allows the foam to expand for a tighter and more comfortable seal. Some users also note that the foam tips may develop a “break-in period,” softening and conforming better with regular use and warmth from the ear.
- The Sony | Headphones Connect app includes a fit test feature, allowing you to verify ear tip selection and seal digitally, which can help to further optimize your experience.
- Regular cleaning of the tips and checking for the best fit can also help maintain comfort and sound performance.
Sony values your feedback and is committed to ensuring your comfort and satisfaction. If you continue having difficulty with the standard tips, please consider reaching out to Sony Support for guidance on obtaining alternative tips or further assistance.
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
cool earbuds before i washed em
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic sound, great ease of use and really cool features that flow with the experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KlausM,
Thank you for choosing Sony!
It makes us really happy to hear that your WF-1000XM5 earbuds deliver fantastic sound, are easy to use, and offer cool features that enhance your overall experience. Enjoy every listen!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Highly recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far love them batter lasts from 8am to 3pm on one ear then i swith the other one in and charge the used up one. Sound is nice and clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoR,
Great! We're thrilled that you like the battery life and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great gift!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones with a bestbuy gift card i got for Christmas only had to pay half and am pleasantly surprised how good they work at canceling out all the extra noise! I use them for work and only have to charge them every 3rd day, battery last long!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Niko, Thank you for sharing such an excellent shopping experience. We are also glad that you are happy with your purchase and you are enjoying everything about your new WF-1000XM5. Your assessment with the battery life noise canceling feature is spot on! The best noise canceling and despite the smaller size, these earbuds headphones are rated for eight hours of playback with noise canceling between charges. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Comfort, Fit
Small, Mighty, but not the best
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a lot smaller and more comfortable than the previous buds, but it does lack some punch as the previous had. You can tweak with the levels, but feel the older bigger ones had better sound. These are super comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAGame,
Thanks for commenting! We are extremely pleased to hear your satisfaction with the very comfortable fit and smaller design of your WF-1000XM5. We greatly appreciate your feedback with the sound quality of these headphones compared the previous model. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Best Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and comfort of the Sony Earbuds quality. perfect for work and exercise as well as relaxing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SalvadorS, We're thrilled to hear that you're enjoying the exceptional sound, comfort, and outstanding performance of the WF-1000XM5! It's great to know that they're perfect for your work, exercise, and relaxation needs. Thank you for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Buy them! They are amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are very comfortable for extended wear. I have owned multiple high end brands of ear buds and was never pleased with the fit or the sound quality. The sound quality is hands down amazing, especially the noise canceling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Perfect! You've definitely made a great choice, Ashley! We are extremely pleased to know about your satisfaction with the very comfortable fit design, exceptional sound quality, and amazing noise canceling feature of your WF-1000XM5. Thank you very much for sharing your awesome experience and for choosing Sony! - Romeo
- Pros mentioned:Battery life, Sound quality
Awesome
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are awesome the noice cancelation is amazing the battery life is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelO, we're glad you like the noise canceling feature and battery life of our product. Thanks for choosing Sony. ~Earl
- Cons mentioned:Volume
good headphones, slightly on the expensive side.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good headphones, slightly pricey, decently customizable. wish they hadn't removed volume control from the touch options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZiggyBoo,
Thank you for your fantastic 5-star review of the WF-1000XM5 headphones! We're delighted to hear that you find them to be exceptional with excellent customization features. We appreciate your insights regarding the pricing and your feedback on the touch controls. For more details about the touch sensor functionality, please check out the Help Guide link below:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=volume
We truly appreciate your support and thank you for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Awesome!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are exactly what I was looking for. My AirPods wouldn’t hold a charge and the ANC was horrible. I got these for the noise canceling and they are great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WilliamGuerrant,
Thank you for choosing Sony!
It's rewarding to hear that the WF-1000XM5 earbuds are exactly what you were looking for! We're glad their great noise-canceling feature has made such a positive difference for you. Thank you for sharing your experience.
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Great Sounding Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Huge improvement over the xm4. Lighter fit better and i think sound better. My only gripe is the plastic they on the used on the earbuds is a bit slippery i wish they would have stayed more with the matt finish on the 4s. Otherwise a grear earbud
I would recommend this to a friendBrand response from SonyListens
Posted .Hi krony58, we're glad you like the fit and sound quality of our product. We appreciate your feedback regarding the build of the WF1000XM5. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Sony ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sony ear buds have the perfect sound & feel very comfortable while wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanL, Thank you for the positive review! We're delighted to hear that you're enjoying the exceptional sound quality and comfortable fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Birthday Gift
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband because a friend of mine's husband suggested them. The quality is equivalent to the Sony brand and congruent with the price point. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanceMommaOC,
Thank you for choosing Sony!
It’s rewarding to hear that you and your husband are enjoying the WF-1000XM5! We're glad that a friend's recommendation led you to us, and we appreciate your kind words about the quality. Thank you for your high recommendation – it means a lot to us!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Okay, but not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The call quality on these is very good. The noise canceling is only fair. I can hear a lot of surrounding sounds. Even when active is on, the sound is mostly muffled. These won't stay in my ears when I use them for any extended period of time, or when I am walking. Running is out of the question. This is a little annoying because when I re-seat them, it cycles through the modes. Pros: These are good for calling in noisy environments and road noise doesn't seep into my calls. The battery life is very good. Sound quality is good. Cons: Active noise cancellation is okay at best. Not stable enough in the ear to remain in place when active.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Not very comfortable at first but you will have to get used to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JELV,
We're so happy to hear you're loving the great sound of your WF-1000XM5 earbuds! We understand that finding the perfect fit can take some time, and we appreciate you sticking with it to experience the amazing audio quality. Thanks for choosing Sony. -Eliab
- Pros mentioned:Comfort, Sound quality
The Budz
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are GREAT!! They are better than the xm4's. They are comfortable in the ear canal. When you are on the phone whomever you are talking with hears you clear as if you are in front of them. You also hear them clear as day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClassyC,
Thank you for the purchase! We're glad to hear that you like the comfortable design and clear call quality of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Bright in Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony products have always had a bright sound when in use. These earbuds are no exception. A truly enjoyable experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ascrilla,
We're so glad to hear that you’re enjoying the bright sound and truly pleasurable experience with your Sony WF1000XM5 earbuds. Thank you for the perfect 5-star rating—it means a lot! The immersive sound quality of your Sony earbuds is designed to bring every note to life, and it’s wonderful to know that this feature is making a difference in your listening moments.
Thank you for choosing Sony—hope your day is outstanding!
DiegoV.