Customer Ratings & Reviews

Hi Solomon,

Perfect! We're glad that you are enjoying the sound quality of the headphones. It's also great that you were assisted professionally. Thank you for choosing Sony!

-Ralph

Hi joruhe. Excellent choice! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl

Hello M3tr0d0b3b00min,

We're delighted to hear that the earbuds seal well and that you appreciate the long battery life. It's fantastic that you are getting 7–8 hours of use at a low-medium volume without noise cancellation or pass-through. You can control the noise-cancelling settings via the touch sensor on the left earbud or through the Sony | Headphones Connect app, which allows you to toggle between noise-cancelling modes and ambient sound modes according to your preference. This feature could be particularly beneficial in noisy environments to enhance your listening experience. Thank you for choosing Sony!

Best regards,
-Fred

Hi gonzmustang, Thank you for sharing your feedback on the Sony WF1000XM5.We understand your concerns regarding the fit and performance of the WF-1000XM5 earbuds, especially in comparison to the WH-1000XM5 over-ear headphones. For further assistance regarding the fit of the earbud tips, we suggest contacting contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Conrad, we're glad you like the comfort and noise canceling feature of our product. Thanks for choosing Sony! ~Earl

Hi, DanielG,

Thanks for the review! We are delighted to hear how much you are loving your Sony headphones and their amazing Sound quality. We are glad you are taking advantage of the App and the features you can enhance over there! As a recommendation, you might want to give a try to different Earbuds Tips to find the ones you feel most comfortable with.

Thanks for choosing Sony, have a fantastic day!
-DiegoV

Hi lost687,

You made the right choice upgrading to the Sony WF-1000XM5! We're glad that you like the size, weight, fit, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Mike,

Thank you for your 4-star review of the Sony WF-1000XM5 Truly Wireless Noise-Cancelling Headphones! We're glad to hear you're enjoying the sound quality, which is something we pride ourselves on with the XM5s.

We also appreciate your honest feedback regarding active use. While the WF-1000XM5 are designed with a comfortable and secure fit in mind, we understand that ear shapes vary widely, that is why there are different tip sizes included for you to go with the ones you feel the most comfortable with!

Thanks for choosing Sony, have a great day!
DiegoV

Hi, EnriqueL,

Thanks for the review and the 5-stars rating! We appreciate the feedback and it surely can be taken in consideration for future references. We are really happy to hear how much you are enjoying your Sony Earbuds and the amazing Sound quality!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi Alex,

You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the size and sound quality of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Saiyan,

We couldn't be happier to hear that you are enjoying the excellent sound and noise cancellation of the Sony WF-1000XM5!

Achieving a very balanced sound alongside our industry-leading noise cancellation technology was a key focus, and we are delighted that you recognize these core strengths.

Thank you very much for choosing Sony and sharing your five-star review!

Regards,
Dominick

Hi Someone,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality, fit, and charging case of the headphones. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).

If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

Aside from having the right fit, the other steps on this link may help you have a better experience with the noise canceling function:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi SusanG,

You made the right choice! We're thrilled that you are enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!

-Ralph

Hi AaronS,

You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!

-Ralph

Hello Jaeger,

We're thrilled to hear that you decided to purchase the WF1000XM5 again due to its overall design and exceptional sound quality. Your enthusiasm for our products means a lot to us! We’re also excited about what’s coming next and hope you’ll love our future models just as much. Thank you for choosing Sony!

Best regards,
-Fred

Thank you for your fantastic review, ArielP!

We are so pleased to hear how much you are enjoying your WF-1000XM5 earbuds. It's truly rewarding to know that the great sound quality and industry-leading noise canceling have met your expectations. We designed these earbuds to provide a premium and distraction-free listening experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi BestBuyNolan, We appreciate your feedback and we are glad that you like your new Sony wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent

Thank you for sharing this incredible review, Seeman245!

We are absolutely thrilled and honored to hear that the WF-1000XM5 earbuds are the best wireless earbuds you have used, and that you loved your previous pair enough to purchase them again when the battery eventually gave out! That kind of loyalty is the highest compliment we can receive.

We are especially glad that you are benefiting from the multipoint connection feature, which allows you to seamlessly switch between two connected devices—a capability we prioritized for maximizing convenience.

Thank you again for your strong endorsement and for consistently choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Mase, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Thank you for sharing your feedback on the WF-1000XM5, GooberBooger84. We are very glad to hear that you find them to be great and that you are impressed with the overall quality of the sound they produce.

We understand your point about the bass not being as "punchy" as you would have liked. We designed the WF-1000XM5 to deliver a balanced and accurate sound signature across the entire frequency range, aiming for clarity and detail. However, we also know that bass preference is a very personal aspect of listening. If you haven't already, you might find that adjusting the equalizer (EQ) settings within the Sony | Headphones Connect app allows you to customize the sound and boost the bass to your liking.

We truly appreciate your detailed and honest review. Your insights are invaluable as we continue to refine and improve our audio products. Thank you for being a Sony customer.

Best regards,

Gus
Sony Social Media Team