Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Awesome sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and sneaky noise cancellation. A lot comfortable than last version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaulM, We are glad that you like the sound quality of your Sony wireless in-ear noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Sony fan boy forever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been great so far. Great sound quality and bass. The noise cancelations works like wonders.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CharlieCrimson,
Thank you for choosing Sony!
We're honored to hear that the WF1000XM5 earbuds have been delivering great sound quality and impressive bass for you. It’s wonderful to know that the noise cancellation is working well, enhancing your listening experience. Your positive feedback encourages us to keep creating products that truly connect with our customers.
Best regards,
-Fred
- Pros mentioned:Sound quality
SOLID Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great noise canceling earbuds, comfortable, great for music and has good bass. Overall solid pair!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Orlando,
Awesome! We're thrilled that you are enjoying the noise canceling function, comfort, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
A welcomed upgrade
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly? These are a nice upgrade over the XM4s. The dual connection works almost seamlessly between my S23 Ultra and Tab s8 Ultra. The smaller size sits more comfortable in my ears which has been a pain point for me from the weight of the XM4s. These XM5s have great sound quality, really cool features with Google Assistant as well as nodding your head to answer calls, or shaking your head to decline calls. Don't let the glossy plastic finish fool you, these aren't cheap at all. I've been on the hunt for a good set of daily drivers and I have finally found it.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Anthony! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Pros mentioned:Sound quality
Solid earbuds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is solid and I like the smaller size compared to the XM4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your feedback, Joseph! We're glad to hear you're enjoying the WF-1000XM5 earbuds. These were designed to be more compact than the previous XM4 model, offering a smaller, lighter fit that enhances comfort without sacrificing performance.
The WF-1000XM5 also features advanced noise cancelling technology, building on previous generations to deliver an even better listening experience in a more discreet form factor. For many users, finding the right size ear tips can help achieve the best possible seal, further enhancing noise cancellation and sound quality.
If you have any questions about tips and personalization or want to get the most out of your earbuds, let us know! Thanks again for choosing Sony.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Very Good Sounding Earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These earbuds really surprised me with the sound quality and bass, coming from the AirPods Pro 1st Gen this is a huge imrpovement in both those aspects. If you’re a basshead defintely consider these earbuds, the only area they fall behind in is noise cancellation, its not the best but not bad either. Overall very solid pair of earbuds so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Jose! We're glad that you are happy with your new Sony earbuds. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great buds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were what I was looking for as far as being compact and comfortable and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .You've made a great choice, JulianR!
We are extremely pleased it suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Beyond Impressed!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are probably the best purchase ive made for myself in a long time. The fitment options are incredible and i love the soft foam. Silicone earbuds usually fall out but these stay firmly in place, long enough to be forgotten about! The noise cancelling feature works so well and the audio quality is second to none. I would recommend these to anyone looking for a new set of buds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chaos, nice! We're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Works for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremelly high quality sound. Able to get good seal for max ANC. Very comfotable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your excellent review, ChevyL!
We are so pleased to hear how much you are enjoying your WF-1000XM5 earbuds. It's truly rewarding to know that you are experiencing the extremely high-quality sound and getting a great seal for the best possible noise canceling. We designed them to be both comfortable and powerful, so it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best bluetooth earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and best fit! Plus the battery seems to last all day. It says 8 hours but I usually hear the low battery by the time I get home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fiesta,
Amazing! We're glad that you are enjoying the sound quality, fit, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
No Competition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had quite a few brands, Samsung, Jabra, Bose, Anker, etc. These by far blow everything I've had out of the water. The battery life is incredible, call quality is great, sound quality is awesome and tweaking the equalizer on the app really helps with bass. Overall I'm very impressed. Time will tell how long they hold up, as they get daily, all day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleJ, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Sony Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great. Connecting to different devices simultaneously can be tricky. They start hurting my ears when I wear it for an extended time. Fitting is not that great for my ears. It’s snug but fall out every now and then.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LindaB,
Thank you for sharing your thoughts on the WF-1000XM5 earbuds. We are pleased to learn that you think the sound quality is great!
We are sorry to hear that you are running into issues with simultaneous device connection and that you are experiencing discomfort and fit issues when wearing them for a long time.
We highly recommend trying the different earbud tip sizes that came in the box. The WF-1000XM5 includes various sizes of the Noise Isolation Earbud Tips designed to help you find the most comfortable and secure seal for your ear, which can also greatly improve the noise canceling performance.
Find more information here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html
We also recommend checking out this helpful link for step-by-step instructions on setting up the multipoint connection correctly: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106282.html
Thanks for choosing Sony. We appreciate your feedback.
Warm regards,
Estefany
Incredible battery, sound, and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't ask for much more. They are comparable to my wh xm4s (the headphones). I'd say they have less bass but still are in the same league. Ever since I've gotten these, I've used my headphones less just for the incredible comfort. I've never had battery problems (especially with how convenient it is to wirelessly charge them) and I've dropped them on concrete before with no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JFan, We are glad that you like the sound quality, noise canceling feature and battery life of your Sony WF1000XM5 wireless noise canceling in-ear headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These fit great and sound amazing. Very comfortable when having them in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RussellT,
Thanks for sharing your thoughts on the WF-1000XM5! It brings us great joy to hear that they are both comfortable and sound amazing for you.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great when I had them... already lost them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product when I had them for the few weeks before I misplaced them in the case. There is no way to activate them on "find my device" if they are in the case and not connected to your phone. That is something that I will have to have next time I purchase earbuds. I have the older version xm3s that I can still use and sound quality is very similar. The battery is the reason I upgraded which is very good in this product, but without a find my device ability, I would hesitate to buy them again. The case is so small, almost half the size of my XM3 case and misplacing the case is much easier. I know it sounds crazy, but now that I have lost them, I will not buy another set unless it has an ability for the case to be found.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dori,
That's truly frustrating to hear about misplacing your Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds, especially when you were enjoying their performance so much. We understand how important a "find my device" feature is, particularly for the case when earbuds are stored within it, and we appreciate you highlighting this as a critical consideration for your next purchase.
We're glad to hear you found the sound quality excellent and the battery life a significant upgrade. Your feedback about the smaller case and the need for a comprehensive tracking solution, even when not connected to a phone, is incredibly valuable and has been shared with our product development team. We're always looking for ways to enhance user experience and peace of mind.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Good upgrade from XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and NC seem largely the same but the change in size and fit are dramatically better for me. I use my XM4s a lot, waited a long time since other reviews said they were the same but worth a shot if you get them on sale. I barely notice they are in and they still have a solid seal. TBD on battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bradjb,
Thank you for the purchase! We're glad to hear that you like the fit and size of your new Sony headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Sound quality
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound. Great quality Fits perfect Barely noticeable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SebastianM,
Thank you for choosing Sony!
We’re honored to hear that the WF-1000XM5 earbuds deliver amazing sound and quality while fitting so comfortably. It’s wonderful to know they blend seamlessly into your day with barely any notice.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great! Everything I'd Expect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. High quality sound, excellent battery life, superfast charge, great noise cancelling. The call quality is exactly the same as other brands ive tried (normal, but muffles at times.) as is the 'super advanced better than anyone elses' 360 audio... i couldnt tell the difference. The case if very slippery. I can confirm that they are sweat resistant as i sweat buckets at my job while using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveH, Thanks for the 5-star rating! We appreciate the positive feedback on the sound quality, battery and charging capability. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
I recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these. I use them everywhere including the sauna at the gym. I tried a few different brands before settling on these as the best choice for sound quality. I listen to a variety of everything and notice that the “vocal” EQ setting seems to accommodate that variety nicely for my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkN,
Thank you for your kind words! We are delighted to hear you are so happy with your WF-1000XM5 earbuds, and it seems they are the perfect companion for your trips to the gym and even the sauna.
It means a lot to us that you chose the WF-1000XM5 after trying different brands for sound quality. It's also wonderful to know that you found an easy way to adjust the EQ settings and that the vocal EQ matches your style so well.
Thank you so much for choosing Sony for your daily routine. We hope you continue to enjoy your listening sessions!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony - WF1000XM5 Noise Cancelling Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 4th pair of ear buds and the 1st to stay in my ears. The others kept falling out. The sound quality is all I had hoped for. Great producf.
I would recommend this to a friend