Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. ANC isn't the best. They're bulkier than the Linkbuds and bluetooth is more of a process.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user509763,
We are sorry to hear that the fit and ANC haven't met your expectations. To improve the noise cancelling, we recommend using the Sony | Headphones Connect app to ensure you have the optimal earbud tip seal. If you find these too bulky, our LinkBuds S offer a much more compact and lightweight design while still providing great sound.
Thanks for choosing Sony.
Best regards,
Eliab
Sony keeps at it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the WF-XM4s, WH-XM4s, Link buds and Link buds S, these are really amazing earbuds. They fit like a glove in my ears and they arent obnoxious like the WF-XM4s with them being so giant and having to squeeze the rubber tip to ensure they fit well in your ear. Theyre so lightweight i forget theyre in my ear along with the active passthrough settings you can have on them i can hear everything as clear as day. Really love these earbuds and they have become my daily drivers when connected to my Sony Xperia 1 IV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianC,
Perfect! We're glad that you are enjoying the fit, size, weight, and ambient sound mode of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony noise canceling in ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was always a Bose customer but like the sound of these Sony noise canceling in ear buds. The app is great to adjust sound and other features. They do not block out sound like my over the ear headphones but do good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cluff! Thank you so much for taking the time to leave us a review.
It is truly wonderful to know that you’re enjoying the switch to Sony and finding the sound quality of the WF-1000XM5 to your liking.
We appreciate your feedback regarding the noise cancellation; while in-ear buds work differently than over-ear headphones, we're glad they are performing well for you.
Thanks for selecting Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a big fan of listening to music 99% of the time. So when it comes to earbuds I like to buy something comfy and will last a long while. Before buying these I had the XM4s. I'd say they are pretty much the same, though I enjoyed that the last pare (the XM4) was a bit bigger and would stick in my ear better. These are alright, do the job I'd say. I can't tell the difference between these and the XM4, so whichever pair should be okay. Other than that the noise cancellation is amazing and great to use for workout.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlezzaG,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the comfort, battery life, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to replace my third pair of broken Airpod Pros. So far love them! Great sound, noise cancelling is great, and they don't fall out. Really like being able to connect to two devices at the same time. Full disclosure, the first pair I opened had some sort of software bug with the audio passthrough but Best Buy swapped them out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelA,
Thank you for the purchase! We're glad to hear that you love the sound quality and noise canceling of the Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing Batter life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality with non slip figment. Noise cancellation is solid but not the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EddieZ,
Thank you for choosing Sony!
We couldn't be happier to hear that you’re enjoying the excellent sound quality and secure fit of your WF1000XM5 earbuds. Your honest feedback about the noise cancellation is appreciated, as it helps us continue to improve. Thank you for sharing your experience with us—we truly value your support!
Best regards,
-Fred
- Pros mentioned:Sound quality
Amazing sound and EQ, but….
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I’ve been using the airpod pros 2 for quite a while and wanted to make a switch. The xm5 are so much better in the sound quality and the EQ options are amazing. The built in EQ finder worked beautifully. The problems I have are mainly with the touch controls. I can’t adjust the earbuds physcially in my ear without accidentally touching the pause or noise cancelling modes. And why do I have to press the touch control button 4 times to change the volume up and down? Why isn’t there a swipe command to change it? Also the transparency on the airpods are just miles ahead of any other earbud I’ve tried and the ANC seems about the same to the AirPods. If these go on sale it could be worth it but I still think the Airpods pro 2 which regularly drop to $199 are much more worth it if you care more about the transparency and touch controls over the better sound quality. I feel most people wont be able to notice the difference though.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Best ANC earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC is crazy good. The form fact is also great. you forget that you placed it in your ear after a short while
I would recommend this to a friendBrand response from SonyListens
Posted .It's wonderful to hear that you find the ANC on the WF-1000XM5 impressive, Dhakadelphia! Many users have shared similar sentiments, noting that it effectively reduces outside noise, creating an immersive listening experience. The innovative design and comfortable fit make them easy to wear for extended periods, almost making you forget they're in your ears.
Additionally, the foam ear tips significantly enhance noise isolation and overall sound quality.
We appreciate your thoughts on both aspects and hope you continue to enjoy your listening experience!
Thank you for being part of the Sony community and for choosing us!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
First time, eveytime.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go back to that day you first listened to your favorite song or album. This pair of headphones does exactly that. Ive got the over the ear 1000XM4 headphones and they are also fantastic. But the main reason I got these were for one reason. The over the ear headphones hurt my head. Im an artist and can spend 4-16+ hours drawing and my thick hair is being squished when I wear these, or if I want to wear my blue light glasses the XM4 can cause unnecessary pressure on the side of my head. These in the ear headphones are BEAUTIFUL! They can cancel out the noise so well even in a car! The battery life may not be as long compared to the XM4’s battery life, but it’s nice having both so it doesn’t make a difference to me. My only con, they are sensitive to tough to the point it’s annoying. Like if I’m drawing and rest my face on my left hand I’ll accidentally activate a different noise mode, or if use my right hand to move my hair out or the way, I’ll barely touch the right headphone and pause the music. It can get really annoying but you can also customize this in the Sony app and turn most of these features off. Another con, it is weird not knowing how exactly these headphones are supposed to fit in your ear, had to look at the video provided in the description to see how they are in peoples ear. Regardless 5 stars and a must have!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TamayoAnimation,
Thanks for commenting! We are thrilled to hear your satisfaction with the amazing performance of your WH-1000XM4 and WF-1000XM5. We are sorry if your WH-1000XM4 didn't fit you well. Also, we greatly appreciate your feedback with the sensitivity of the touch sensor and design of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need an information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Good for the price.
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] For a wireless pair of headphones, they did pretty great. Was never able to run down the battery in a full day, even with noise cancelling on. Sound is good for a consumer product, but definitely not groundbreaking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshC,
Thank you for the purchase! We're happy to hear that you like the battery performance and sound of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Noise cancellation is not good!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for work and the gym. The sound quality is very good, however, I do not find the noise canceling to be good at all. I’ve tried all the different sized ear pieces and nothing seems to help. When in a meeting it almost seems to amplify outside noises more than quiet them. Other than the noise canceling issues these have been very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JeffreyJ,
Thank you for choosing Sony.
We're thrilled to hear that you're enjoying the sound quality! We sincerely apologize for the difficulties you're experiencing with the noise-canceling feature, even after trying different ear tip sizes.
We highly recommend following the troubleshooting steps outlined in our article, "The Noise Canceling Effect is Weak or Not Working (WF-1000XM5)," to enhance your noise-canceling experience. You can find the article here: https://www.sony.com/electronics/support/articles/00298372?utm_source=glean. Additionally, please ensure that your firmware is updated to version 4.0.2. You can check the version using the Sony Sound Connect app. For more information, visit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561.
If the issue continues after following the provided steps, or if you require assistance with any step, please contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony 1000 series
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ever good battery life, quick connection to the phone and Best sound quality for sure !
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BillalF,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WF-1000XM5 earbuds, especially their impressive battery life, quick phone connection, and outstanding sound quality. It’s rewarding to know these features are enhancing your listening experience. Thank you for sharing your positive review!
Best regards,
-Fred
- Pros mentioned:Sound quality
Given as a gift - Great Feedback!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these to my daughter and daughter-in-law for Christmas this year after purchasing and returning a competitor's brand that they had chosen first. The competitor brand was described as "terrible" and these were chosen. The very first thing I was told was "these are the bomb and the sound is amazing. They are so comfortable." Sounds like a WIN in my book!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, AngelMom!
We are thrilled to hear that you find our WF-1000XM5 perfect as a Christmas present. Also, we are glad that you are satisfied with its amazing sound quality and very comfortable fit design.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Better than airpods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, super comfortable, great bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyD, Perfect! Good to know you're enjoying the amazing sound, super comfortable fit, and great bass response of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sounding earbuds. Comfortable to wear for long periods. Noise cancellation works really well. Happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Sj88,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Sound quality
great substitute for jabra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and comfortable. closes thing out to the quality of jabra ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, WilliamD!
We are delighted to hear that you are enjoying the great sound and comfortable fit of your WF-1000XM5 earbuds!
It's rewarding to know that you find the quality to be outstanding, providing a premium experience in the true wireless category. We designed the XM5 to be compact and acoustically precise, and your feedback confirms we achieved that balance.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Good earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot lighter than the last model and last just as long with great noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JawauneJ,
Great! We're glad that you like the weight, battery life, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
95% perfect (i rarely write/give reviews)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundwise = MAJOR Improvement over last generation (wf1000xm4). Usa for africa "We are the world" comparison is 5x better clarity _____ touch Controls are too sensitive/responsive. FAST/quick reaction times _____ i dislike finish, prefer a matte finish, gloss makes it look cheaper. Also more slippery due to smaller size profile with glossiness .i foresee many people misplacing pieces (be wary not to lose)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 123456,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality and touch controls of the headphones. Your feedback about the glossy design is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sounds good. Coukd be more bakanced
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, but bass could be clearer. The bass sounds amplified and kind if fake. I could just be picky coming from status audio
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AdamR,
Thank you for choosing Sony!
We're honored to hear your thoughts on the WF-1000XM5 earbuds. We apologize that the bass did not fully align with your preferences and appreciate your honest feedback. Please know we will share your comments with our team as we strive to improve our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Sound Cancelling You Can Find
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Purchased my second pair after the last pair had issues, try all the other brands high end earbuds, Sennheiser, Bose, Apple, Jabra, Shokz, Samsung, and I still came back to the Sony WF1000XM5, reason I could not find anything with better sound-cancelling with the same level of sound quality. These are the best sound cancelling I have ever had the pleasure to use. The only issue with there sound cancelling is the tips. They use foam tips for better sound cancelling, Great Choice but, they are nearly impossible to clean to the level I like. I like sterilize my earbuds and electronics ever once in while, and the tips are not capable of handling any chemicals really. Warm water and a cloth is best. No soap. I got the protection because of the tips but completely worth it for 2 years of protection. If the tips tear or rip, as they do sometimes, so it is covered. I just can bring them in and get them replace. Worth the money for the audio quality and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyMcC, Thank you for the 5-star rating! You've made a great choice. We're glad you like the top-notch noise canceling and excellent sound quality of your Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the foam tips and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam