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Customer Ratings & Reviews

  • Front. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Angle. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Left. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 11. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 12. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 14. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 15. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 16. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 18. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 19. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • The Best Noise Cancellation: Two proprietary processors that cancel more external noise than ever. As of April 20, 2023. Ambient noise reduction according to research by Sony Corporation, measured using JEITA-compliant guidelines for the top 10 brands (by market share) of truly wireless style of noise-canceling headphones market.
  • Astonishing sound quality with high-resolution audio. Specially designed driver unit for deep bass and clear vocals.
  • The text on the image reads: "Best Ever Call Quality Crystal clear calls with AI noise reduction algorithms and bone conduction sensor Interoperability and compatibility among Bluetooth devices vary."
  • Small and Beautifully Designed: Small & Lightweight Ergonomic Surface Design for a More Stable Fit
  • Listen all day, charge in minutes. Up to 8 hours with a single charge and 24 hours with a case. 3 minutes charge for up to 1 hour of playback. Actual performance varies based on sorting, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
  • MULTIPOINT CONNECTION Connect to two devices at once. Interoperability and compatibility among Bluetooth devices vary.
  • Water Resistant Headphones: With an IPX4 rating, splashes and sweat won't stop these headphones. IPX4 protection is assured against water splashing from any angle, excluding the sound conduit sound exit tube, entilation holes, and microphone holes in the TENE 2 ocations) of the headphones. The charging case is not water resistant.
  • Alt View 27. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • SONY NFL OFFICIAL HEADPHONES OF THE NFL
  • Alt View 34. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Stocking Stuffers video 0 minutes 25 seconds
  • Sony WF-1000XM5 Product Video video 2 minutes 13 seconds

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

Model:
WF1000XM5/B
SKU:
6546812
Highly rated by customers for:
Your price for this item is $228.00
The comparable value price is $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2201 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 2,201 reviews
  • Pros mentioned:
    Sound quality

    Great sound and Noise Cancelling

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these earbuds but I hate the material the tips are made from they aren't comfortable or durable. They are very hard to keep clean. What I like the most is the noise cancelling. It is great and I really love listening to my podcasts and music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hell606, Thanks for commenting! We're truly delighted to hear that you love the sound quality and noise canceling features of your WF-1000XM5, especially for listening to your podcasts and music. We appreciate your feedback regarding the comfort and durability of the ear tips. Your comments are valuable to us, and we'll take them into consideration for future improvements. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Fantastic ear buds.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are genuinely comfortable and sound fantastic. I know several people that actively use these all day and nobody has had anything negative to say about them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Halbot9001, Thank you for the great review! Good to know you like the comfortable fit and fantastic sound of your Sony WF1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    An improvement over the prior version

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound profile, improved from the WF1000XM4. Also, smaller size makes them less mobile when running. Noise cancelling is really solid, battery life is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nope, That's very generous of you! We're truly pleased to hear you love your new Sony WFW-1000XM5 and you like that the earbuds are much smaller and lighter than the WF-1000XM4s. It's good to know you've seen the overall improvements of this earbuds over the previous model and these deliver exceptional sound quality, great battery life and, excellent noise cancellation. Thanks for your purchase and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Personal favorite ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds I’ve had im an audiophile and man these earbuds did wonders! Great app for customization adjusting to how you want them the noise suppression is amazing couldn’t hear a peep from the outside world while in and jamming out!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosueG,

      We appreciate you sharing your experience with the XM5 earbuds. Sound like they're hitting the mark for both sound quality and noise cancellation. Always good to hear from someone who really knows audio.

      Thanks for chsoosing Sony.
      -Aldair Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Elite all around

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid all around ear buds. Comfortable options. Sound quality elite. Easy to connect and setup out of the box. Never had the battery die yet after 5 months of rigorous use. Pretty stylish too. Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Amazing, Dtrain! You've made a great choice! We are extremely pleased to hear your satisfaction with the very comfortable fit design, ease of Bluetooth connection & setup, long-lasting battery life, stylish design, and exceptional sound quality of these headphones. Thank you very much for recommending our WF-1000XM5 and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Great upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent upgrade from the prior model. Better noise cancelling, smaller and more fitted to the ear, and the same amazing sound you would expect from a pair of Sony ear buds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Android4Life, we're glad you like the sound quality and fit of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Cons mentioned:
    Volume

    Recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely love everything about these headphones but I found out that they get damaged from having the volume up all the way all the time and I didn't know that about Earbuds before just learned it from owning these but other than that I would definitely recommend these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jakie23,

      Thanks for sharing your review and experience with the WF1000XM5. Sony's commitment to customer satisfaction is our top priority. Your feedback is extremely important to us and is very much appreciated. The overall volume may vary depending on the source content. Using the headphones at max volume all the time may damage your eardrums. It is recommended to use the headphones with precautions.

      Hope this helps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Would buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation I use them while mowing my yard and working with power tools saws, grinders sanders etc. Sound quality is amazing and battery life is fantastic

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Averageordinaryguy, fantastic! We're truly delighted to learn about your satisfaction with the amazing sound quality, excellent noise cancelling feature, and long-lasting battery life of your WF1000XM5. We're looking forward to your future purchase and thanks for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Good sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound enough of both bass and crispiness. I'd recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, NikM!

      We are so pleased to hear that you are enjoying the good sound from your WF-1000XM5 earbuds and that they provide enough of both bass and crispiness! We specifically tuned these earbuds to deliver that clear, balanced, high-resolution audio experience, so your feedback is great to receive.

      It's wonderful to know you'd recommend them! Thank you again for choosing Sony.

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Really enjoy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy these headphones more than others because theyre more easily tracked, and becuse it is easier to switch between sound settings. Audio is similar to beats, but more convenient to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChristopherB,

      Thank you for choosing Sony!

      We're glad to hear that you're enjoying your WF-1000XM5 headphones, especially their easy tracking and seamless switching between sound settings! It's great to know our design makes everyday use more convenient. We're also pleased that the audio quality has exceeded your expectations. We hope you continue to enjoy the versatility and performance of your WF-1000XM5 headphones!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Amazing sound quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound amazing. They are pretty comfortable. I feel like I'm sort of in-between sizes on the ear tips, but the app helps you choose the appropriate size and lets you know if they are in air-tight. Connection is easy and stable and the different noice cancellation features are nice. They are worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Clayton,

      Awesome! We're glad that you like the sound quality, comfort, connectivity, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Best purchase I made in recent time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    happy that I made decision to buy the product . I was in Best Buy Folsom store and Consultant in the store recommended this product . High Quality in sound , Better noise cancellation and long battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RameshPerumalraja, Congratulations on getting your new earbud headphones. We are so happy to learn you love the excellent noise cancellation and exceptional sound quality these headphones deliver. Glad to know you appreciate the amazing battery life of the WF-1000XM5 that is also noteworthy. Thank you for sharing such a wonderful shopping experience. Enjoy! -Jess Sony_US

  • Absolutely fan fricking tastic

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds, they are soooo comfy, genuinely the only pair I've had that hasn't hurt my ears they have never fallen out, the bass is amazing, and the noise cancellation and ambient mode is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinW,

      It is wonderful to hear that the WF-1000XM5 earbuds are providing such a comfortable fit and secure seal for you. We are thrilled that you're enjoying the powerful bass and the seamless performance of our noise-cancelling and ambient sound technologies.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Too bad about Spatial Audio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and comfortable. Returned them because I have an iPhone and did not understand at the time that Apple Spatial Audio does not work with non-Apple devices. Duh.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sirwill, we're glad you like the sound quality and comfort of our product. We're sorry to hear that you had returned your Sony unit.

      We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and they fit really well in your ear.easy setup as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamJ, Fantastic! We are thrilled that you are satisfied with the outstanding sound quality, effortless setup, and excellent fit of your WF-1000XM5. Thank you for your perfect five-star review and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Great Sony Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another Great Sony earbuds! Premium sound you can taylor to your sound preferences.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, DanPC.

      We are so pleased to hear that you are enjoying the premium sound of your new WF-1000XM5 earbuds. It's truly rewarding to know that you are taking advantage of the customization options to tailor the sound to your preferences. We designed these earbuds to deliver a personalized and exceptional listening experience, and it's great to know we've succeeded.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Fit

    Wireless headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, fits in ear, and works well. Make sure to use the app and get proper bud sizing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MoisesG,

      Thanks for that fantastic 5-star review! We're thrilled to hear that the WF-1000XM5 earbuds fit so well and are working for you. The ergonomic design, which is 25% smaller and 20% lighter than our previous model, was developed specifically to provide a more stable and comfortable fit for a wider range of ear shapes. We also appreciate you emphasizing the importance of using the Sound Connect app to find the right earbud tips; it's a crucial step for achieving the best possible experience.

      Thanks for choosing Sony, and have a wonderful day!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Serious Noise cutting Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello is anybody in here? Noise-canceling supreme. These are a premium product for cutting noise. I am a bit disappointed with the sound quality. Even with the settings in the Sony software, they could have better spatial sounding. Don't get me wrong they hit hard but I expect better from Sony Sound. It is there in the LinkBuds S so what happened here? Also, I feel the LinkBuds S are better fitting. You have to play with the ear tips to get a good comfortable fit. Sometimes I feel like they will fall out but that has not happened. No ear fatigue either.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mspidey82,

      Thank you for the review and we're glad to hear that you like the industry leading noise canceling of the headphones. Your feedback is greatly appreciated. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome. I had other ones that always started to fall out of my ears all the time and these ones I have never had that problem and the sound quality is really good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lightning, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Excellent noise cancelling and sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like these earbuds, the sound is great but I wish that earbuds didn’t hurt my ears. These hurt less that most I’ve tried and sound best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MaryH,

      Thank you for choosing Sony!

      We're glad you're enjoying the sound quality of your WF-1000XM5 earbuds! We apologize for any inconvenience you may have experienced. To enhance both the fit and your overall listening experience, we suggest experimenting with the various sizes of ear tips provided with the earbuds.

      We also recommend checking out Sony's official video for tips on how to properly fit and wear your earbuds for enhanced comfort. You can watch it here: https://youtu.be/geivoMDgPtc?si=4E2-wASR0GssPpbo.

      We hope these tips help you get the most out of your listening experience. Thank you for sharing your feedback!

      Best regards,
      -Fred Sony_US

Page 35, Showing 681-700 of 2,201 reviews
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