Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Best buy at BEST BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing customizibility, amazing sound, easy operation, stylish & comfort. Thank you Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrudulaM, Thank you for the great review! We're glad you're enjoying the amazing sound, ease of use, stylish and comfortable design, and highly customization options using the Sony Headphones Connect app. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Great earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing fit and sound quality. Different tips to fit any size and shape of ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanR,
That's very nice to hear! We're glad that you're enjoying the sound quality and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for a present for my brother and he said it’s the best headphones he’s ever gotten, better than Apple according to him.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kena, Thank you for sharing your brother's feedback on the WF-1000XM5! We're thrilled to hear that he considers them the best headphones he's ever received and that they surpass his experience with Apple headphones. Thanks for choosing Sony! -Sam
- Cons mentioned:Connectivity
Connects while in the case.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had these since the xm3s they're great as usual. However this generation has a habit of connecting while in the case. Never had this with previous generations. Other than that they're great as usual.
I would recommend this to a friend - Pros mentioned:Sound quality
Top Notch Build And Sound Quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best earbuds I have ever owed! I use them at work and at the gym. Also great for phone calls as well. The Sony smartphone app is great as well and easy to use. I hightly recommend these. They may vost more than others but the sound and build qualities completely make up for that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DavidH,
Thank you for your awesome feedback! We're glad to hear you are pleased with the audio quality and performance of our WF1000XM5. Your recommendation is highly appreciated. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Best ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Extremely comfortable! The customations are amazing. Long charge time and quick recharge time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryantN, we're glad you love our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
400 dollar giftcard please lol
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely an Upgrade from the xm4s. Good sound, smaller case, totally worth the upgrade in my books. One more thing, during a call, the transition from phone to earphone is way faster than it's predecessor. You don't miss sentences in the conversation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuliusO, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Cons mentioned:Price
Brief personal overview of the Sony WF-1000XMR5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear bud's work pretty much as advertised. The only major problem I have come across is that there not nearly as secure nor comfortable as advertised. And except for there over inflated price, there pretty good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thanks for commenting. We are thrilled to hear your satisfaction with the great performance of your WF-1000XM5. We greatly appreciate your feedback with the fit and price of these headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
versatile and useful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have great sound quality with a nice looking sleek design to match. These earbuds make it seamless to connect to 2 devices at once and switch between those, like for me between my laptop and my phone. The buttons on the phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YaelT, we're glad you are enjoying your new earbuds. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the model before these came out. Which were a little big in my ear. when the XM5 came out I immediately jumped on the opportunity to buy them. this line of headphones is the best quality you can get in a pair of Bluetooth earbuds. the quality and sound and quality and noise Cancellation is unmatched.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Austin,
That's awesome! You've made a great choice! We are very happy to hear about your satisfaction with the amazing sound & quality, exceptional noise cancelation, and superb performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Sony - WF1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, its an excellent product. The app for this is super awesome, u can see the status of the earbuds,the charging, the adaptive sound control and ambient sound is super cool. The 360 reality audio is cool. U can see the activity log too. There are a lot of other feautres too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AjmalS, great! We're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony WF-1000XM5 Wireless Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a solid pair of headsets — the sound quality is great but it lacks GPS locator that many other high-end wireless earbuds come with and I’ve had to replace them three or four times after almost a year of casual use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DwightT,
Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing sound quality of your WF-1000XM5, we sincerely apologize if it doesn't support a device tracking function. We are also sorry if you had to replace them multiple times. If there's something we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Love these buds.
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely an amazing pair of earbuds to use at all times, they stay where they're supposed to and sound great. Switched over from having a pair of Samsung Galaxy Buds+, and much prefer the tail-less buds. The battery life isn't the longest, at just over 6hrs for a single bud. But the case can recharge them a few times over. The range is insane. I've gone about twice the "max range" of bluetooth and still been connected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KBXCN, we're glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best earbuds ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best earbuds for sound quality. They have a ton of functions, feel and sound high quality, pair to my phone easily, and have the BEST noise cancelation out of any pair of earbuds or headphones I've tested.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey, RobertL! Fantastic! We are truly happy to learn about your satisfaction with the exceptional sound quality and amazing features of your WF1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
The best ANC and sound quality in the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thisbis a perfect Upgrade coming from an Wf-1000xm4. The bass was reduce but is due of the physical design because it seals better. Also the ANC removes the underwater sensation and feels more silence. The seal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatientMan, we're glad you are enjoying your new earbuds. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best Buds so far..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will say after a recent update they have been much better. Occasionally the noise cancellation cuts off. Even though I turned off the safety option. Sound is great overall.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony is sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, very clean sound and I love the features it has.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueG, Thank you for the 5-star rating! We're glad to hear you like the clean sound and overall features of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
Overall great earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a birthday gift for my dad and he loves it. The battery life lasts for 10+ hours especially with a fully charged case. Great for hands free talking as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaroY, we're glad your dad loves our product. Thanks for choosing Sony! ~Earl
Mind blowing!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure why I didn’t buy this sooner! Amazing product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Revsco!
It is truly wonderful to know that you're so happy with the WF-1000XM5 earbuds! We really appreciate you letting us know.
Thanks so much for choosing Sony!
Best regards,
Estefany
Sony Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are excellent. This was my first pair, and I have no complaints. While I wasn't initially thrilled about needing to download an app to connect them, I quickly adapted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndyG, we're glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
