Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds have been my gym companion for a long time now, I love the bass and the music clarity they have. To this day I think they are still better than the AirPods Pro 2. They have excellent noise cancelling Bass is a must and bass don’t disappoint And the clarity so very good, overall I love these and would recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairC, Thank you for the positive review! We're glad you're enjoying the bass and music clarity, excellent noise canceling, and overall performance of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best Noise cancelling Ear Buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancelling ear buds, so seamless for my office and personal calls, switching over is easy from Teams to Whatsapp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RavikumarV,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WF-1000XM5 earbuds are enhancing your office and personal calls with their exceptional noise cancelling and seamless app switching. It’s wonderful to know they’re making your communication smoother and more efficient. Your feedback truly motivates us to continue delivering quality experiences.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and they fit really well in your ear.easy setup as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamJ, Fantastic! We are thrilled that you are satisfied with the outstanding sound quality, effortless setup, and excellent fit of your WF-1000XM5. Thank you for your perfect five-star review and for choosing Sony! - Romeo
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I consider myself an audio file. I spend a lot of money on audio. I was very skeptical about buying these headphones. Typically I buy beats / Apple products Just because they pair well and are easy to use But don’t always have the best sound. I did a lot of research on these headphones and read a lot of good reviews and gave them a shot. Now that I’ve had them for a few weeks, they are my headphones and I think they are absolutely amazing and worth every penny I spent. They’re very easy to set up. The equalizer is very easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starns1,
You made the right choice! We're glad that you like the sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit great. Use them mostly at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisH, Awesome! We're glad to hear that you are enjoying the sound quality and the fit, especially during your workout sessions at the gym. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use! Very comfortable and versatile with all my apps. I like the noise canceling feature. Yes a little pricey but still worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Puck, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Super Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best true wireless earbuds I have ever had. Great sound and noise canceling. Comfortable fit. Can wear for hours without fatigue or pain. You won't find better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Italianfox, we're glad you like the sound quality, noise canceling feature and comfort of our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Nice sound and build quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is really good and it feels nice in the ears. The only complaint is the lack of tracking using tile or another Bluetooth tracking system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LucasG, we're glad you like the sound quality and fit of our product. We appreciate your feedback regarding the lack of Bluetooth tracking system on WF1000XM5. This unit is compatible with Fast Pair feature. In one tap, the WF1000XM5 enables quick, effortless Bluetooth pairing with your Android™ devices. You can even check to see where you last placed them. You can find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106283.html?search=fast%20pair
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great for calls; not great for ANC and exercise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great color; nice variety of ear tip sizes (I have small ears!). Call quality is excellent. I was looking to replace an old Jabra Active pair that I loved and alas, these aren’t as good— ANC isn’t as good; didn’t fit my ears as well as Jabra; case battery only really good for 1-2 full charges (I had to charge the case every other day, whereas the Jabra cases need recharging 1-2x/ week). I’m keeping these as my extra pair and ordered a pair of Jabras through a reseller
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, ShelleyG!
We're happy to hear you find the WF-1000XM5 earbuds have great color, a nice variety of ear tip sizes, and excellent call quality.
We're sorry to hear they didn't meet all of your needs, especially regarding the ANC, fit, and case battery life. We understand how important these features are, especially when upgrading from a pair you loved. We genuinely appreciate you sharing this valuable feedback with us, and we will certainly pass your comments on to our development team for future product improvements.
Thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quailty as well as build quaility, have not had any issues with connectivity battery lasts all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! You've definitely made a great choice, Grappler! We are extremely pleased to know that you're satisfied with the amazing sound & build quality, stable Bluetooth connectivity, and long-lasting battery life of your WF-1000XM5. Thank you very much for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Really works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far they working pretty good, has an amazing sound and noise cancelling work really great. The battery life it cover my espectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlancaO, fabulous! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality, exceptional noise canceling feature, and long-lasting battery life of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Best choice available
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancelling. I also have the over-the-ear variant. Both are excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonL,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the excellent sound quality and noise cancelling of the WF-1000XM5 earbuds, as well as the over-the-ear variant. It’s wonderful to know that both products are enhancing your audio experience. Your support means a lot to us, and we look forward to continuing to provide you with outstanding technology.
Best regards,
-Fred
- Pros mentioned:Sound quality
I'm not even sure how to rate these
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are very good things about these earbuds, and also very annoying things about these earbuds. The case is nice. It looks and feels very premium with it's matte finish and semi-gloss, "SONY" lettering. It is also very compact compared to it's predecessors. The earbuds themselves also look pretty nice. They have a glossy finish, with a matte touch sensor. They're also much smaller than their predecessors. The XM4's were notably bulky. When it comes to comfort with these earbuds though, there are really two, true options. Either you use smaller size eartips, and affect the experience of the earbuds' capabilites without feeling pain after just 15 minutes of use, or you use a larger size to ensure a good seal for noise cancellation and music, while also putting yourself through agony. Also, if I had to be perfectly honest, I despise the app. There's a lot of bloatware on it, and it is not very in-depth. Anker's software, features, and customization blows this out of the water. Also, not even that impressed by the quality of the music. It sounds like any other expensive pair of earbuds. There are instances where I beliece my Liberty 4's, which are half the price, sounded better. If only I knew where they went so I could compare side-by-side.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Top notch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even better than the 4s. Better sound blocking and better sound. The smaller size also helps if youre leaning against a headrest. Right now theyre my number 2 against the B&O EX.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stelyos,
You made the right choice upgrading to the Sony WF-1000XM5! We're glad that you like the sound quality, noise canceling function, and size of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Better than the rest!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch in earbuds. I have had others of same price, but these babies are 1 of a kind. When it comes to sound quality they can not be beat!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Totaltec
Thanks so much for the top notch review of your WF-1000XM5 earbuds!
We are thrilled to hear that you find these earbuds to be one of a kind and that their sound quality can't be beaten.
We're glad you chose Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great headphones, not great for iPhone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are $99 headphones like the Space A40 and Liberty 4 NC that sound just as good if not better in terms of ANC. These for their price and lack of full iPhone feature set, i was quite disappointed. Had a tough time pairing initally with iPhone 14 Pro Max. Got it connected and was just not impressed. You may enjoy but i prefer Airpod 2 Pros or if you want to save a buck and have way longer battery life go for the liberty 4 NC
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LiamOBrien,
We regret to hear that you are not satisfied with the WF1000XM5. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Aside from having the right fit, the steps on this link may help you have a better experience with the noise canceling function:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
If you still encounter pairing or connectivity issues, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780045.html
The battery life of the headphones may vary depending on the settings and conditions of use. For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781965.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Better than there predecessor but still not perfct
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is improved but have occasional connection issues and they still want to fall out my ears sometimes. In my opinion, the positive outweigh the negative in the last three months I have bought and returned many of the higher end earbuds. Apple airpods still the best at doing everything well. Sonys are close to airpods but the sound is much better than apples neutral sound. In my opinion that should be the only thing one should consider before making decision.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
Thank you for your time writing this review. While we are glad you like the sound quality of the WF1000XM5, we're sorry to hear if you are experiencing Bluetooth connection issues and if it sometimes fall out on your ears. Allow us to help make this a better experience.
Make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements.
Set the headset to “Priority on stable connection"
Remove any obstacles between the headphones and smartphone.
Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone.
Connect the headset and the Bluetooth device once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
The WF1000XM5 may also fall out or feel uncomfortable during use if you don't wear the unit properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
Perform [Determines Optimal Earbud Tips] and confirm that [Earbud tips are air-tight.] is displayed.
If the display is a display other than the above, push the earbud tip slowly into your ear canal or replace it with another earpiece and measure again.
Please refer to this link on how to wear the headset properly in your ears: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Sound quality
Love these
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome ear buds. Noise cancelling is excellent. Volume lacks a little!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsetaS,
Thank you for sharing your experience with us! Nice to hear you love the noise canceling features of your WF1000XM5. We're sorry if the volume lacks a little. Please refer to this link with steps to troubleshoot if the sound is low: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product a little pricey, but but worth it great investment One of the best buds on the market if not the best
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the feedback, Rodnew! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Good in terms of sound quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good in terms of sound quality and noise cancellation, just little bit dissatisfied with the fit. Overall it's a good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NSK1,
We are thrilled to hear that the WF-1000XM5 is delivering the excellent sound quality and noise cancellation you were looking for! Regarding the fit, we recommend trying different combinations of the included earbud tips, as it is quite common for each ear to require a different size for the best seal. You can also use the "Determines Optimal Earbud Tips" feature in the Sony Sound Connect app, which performs an airtightness test to help you find your perfect match. Thanks for choosing Sony.
Best regards, Eliab