Customer Ratings & Reviews

Hi Eric,

You made the right choice with the Sony WF1000XM5! We're glad that you are enjoying the noise canceling function and fit of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi BreannaB, Thank you for sharing your experience with us! We’re thrilled to hear that you’re enjoying your new Sony XM5 earbuds, particularly their sound quality and noise-canceling features. If you're having trouble with the fit, try gently twisting the earbuds to insert them deeper into your ears for a more secure fit. For additional tips on wearing your earbuds, we recommend checking out this helpful link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WF1000XM5.

Thank you for your patience! We look forward to getting you back to enjoying your earbuds.

Sincerely,
Maria

Hello DanceMommaOC,

Thank you for choosing Sony!

It’s rewarding to hear that you and your husband are enjoying the WF-1000XM5! We're glad that a friend's recommendation led you to us, and we appreciate your kind words about the quality. Thank you for your high recommendation – it means a lot to us!

Best regards,
-Fred

Hi Izaac, We're glad that you like the noise canceling function. Sony takes into consideration all feedback to improve the performance and quality of our products. You can also check the battery percentage even if you're not using the app. When the headset is connected to an iPhone or iPod touch over an HFP (Hands-free Profile) Bluetooth connection, it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch. The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 11 or later. For more details, refer to the operating instructions supplied with the iPhone or iPod touch. Ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781966.html?search=battery

Hope this helps.
Erin

Hi IrvingR, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi Grant, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl

Hi Chien, Thank you for sharing your experience with us. We are delighted to hear that you are enjoying the excellent sound quality of your Sony XM5 earbuds. However, we regret to learn about the challenges you are facing with the material. Your feedback is invaluable as we work to enhance our future designs. We appreciate your trust in Sony and hope that this issue does not hinder your enjoyment of the remarkable sound quality of your earbuds! -Maria

Hello WilliamGuerrant,

Thank you for choosing Sony!

It's rewarding to hear that the WF-1000XM5 earbuds are exactly what you were looking for! We're glad their great noise-canceling feature has made such a positive difference for you. Thank you for sharing your experience.

Best regards,
-Fred

Hi Nick,

Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. It's unfortunate that you were not satisfied with its fit and design. For optimum fit and comfort, it is recommended to wear the headphones properly. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app also helps you determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi MarkN,

It is truly wonderful to know that the WF-1000XM5 is helping you power through your workouts! We are thrilled that you are enjoying the balance of crystal-clear audio and deep, resonant bass, as we engineered these earbuds to provide a truly immersive soundstage. It is especially great to hear that our best-in-class Active Noise Cancellation is providing the focus you need in a busy gym environment, allowing you to stay in the zone without any outside distractions.

Thank you for trusting Sony.

Regards,
Dominick

Hi Ken, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl

Thank you for the absolutely fantastic review, Jcorb!

We are thrilled to hear that the WF-1000XM5 earbuds completely changed your mind about wearing earbuds and that you're now "the guy with them in all the time." That's the best compliment for their combination of awesome sound and comfortable, refined design!

Thanks again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for the review, ForeverMeek2012!

We are so glad to hear that you’re enjoying your upgrade to the WF-1000XM5 and that they are delivering the premium experience you expect. We appreciate your honest feedback regarding the glossy finish; we aimed for a sleek, compact design, but we understand it can be a bit adjustment when handling them. Your recommendation means a lot to us, and we’re happy to have you staying with the Sony earbud family!

Best regards, Gus, Sony Social Media Team

Perfect, Devin! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig

Hi Ranman, great! We're glad you like the sound quality and battery of our product! We understand your feedback regarding the bass of your Sony unit. You can configure the Equalizer/CLEAR BASS settings using the Headphones Connect app. Please check this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html?search=bass

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony! ~Earl

Hi Heytel,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and fit of the headphones. Your feedback about the ambient sound control is greatly appreciated. If you are still experiencing the issue, please email us at socialsupport@am.sony.com with the following details so we can help you out:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Thank you so much for your fantastic feedback on the WF-1000XM5, EdwardH! We are delighted to hear that they were the perfect companion for your four-hour flight.

We designed the WF-1000XM5 to deliver industry-leading noise cancellation in a compact, portable form factor, and it brings us great joy to know that this feature was a highlight of your experience. We are thrilled that you highly recommend them!

Thank you again for choosing Sony.

Best regards,

Gus
Sony Social Media Team

Hi Lino, We're glad that you're enjoying the sound quality, features, and battery life. Thank you for choosing Sony. Erin

Hi HarrisonC, Thanks for commenting! We are extremely pleased it suits your needs and expectations. Thanks for choosing Sony! - Romeo

Hi FloridaMan,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the battery life, sound quality, and charging case of the headphones. Your feedback about the Ambient Sound function of the headphones is greatly appreciated.

For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You can also adjust the settings of the Ambient Sound Mode (via the Sony app) depending on your needs. Voice focus: Unwanted noise will be suppressed while announcements or people’s voices are picked up, allowing you to hear them as you listen to music.

Note: Depending on the ambient conditions and the type/volume of audio playback, ambient sounds may not be heard even when using the Ambient Sound Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds, such as on a road with car and bicycle traffic.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph