Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit, Sound quality
Great headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit of these headphones are great and snug. The ANC is also amazing, definitely up there with the airpod pros
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyeH,
Great! We're glad that you like the fit and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Same great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same great sound quality as the 4s, but they don't cancel noise as well. The fit is also smaller and they don't stay in place as well. Still a great quality earbud.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
very good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.use it outside for work in the cold, lasts majority of my shift, stays connected the entire time and sounds amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarrisonC, Thanks for commenting! We are extremely pleased it suits your needs and expectations. Thanks for choosing Sony! - Romeo
- Pros mentioned:Fit, Sound quality
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is excellent and a huge upgrade from the xm4. it much smaller so fits in the ear better with better tips for cancelling sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Perfect, Devin! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great earbuds! not for bass lovers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony's were my first step into high end, feature rich earbuds. Overall a quality set and the ANC and transparency modes worked well but I returned them because I prefer a stronger sub bass and overall oomph in the lower frequencies. Not ideal for bass lovers. Moved onto JBLs and am happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAZZY, Thank you for your honest review. We are glad to hear that you are happy with the sound quality of the WF-1000XM5 but unfortunately, had to return them as it did not meet all of your expectations. We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Battery life, Sound quality
Worth the upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better battery, battery sound. The case seems as small as the linkbuds s case. The transparency mode is good, but could be better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FloridaMan,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the battery life, sound quality, and charging case of the headphones. Your feedback about the Ambient Sound function of the headphones is greatly appreciated.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You can also adjust the settings of the Ambient Sound Mode (via the Sony app) depending on your needs. Voice focus: Unwanted noise will be suppressed while announcements or people’s voices are picked up, allowing you to hear them as you listen to music.
Note: Depending on the ambient conditions and the type/volume of audio playback, ambient sounds may not be heard even when using the Ambient Sound Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds, such as on a road with car and bicycle traffic.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the only reason why I bought these is because my previous model died on me. I dont think the active noise cancelation is all that great. Unless my music is real loud i still here everything thats around me. The earbuds are comfortable but wait untill these are on sale if you can
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
We’re sorry to hear your experience about the active noise cancellation with the WF1000XM5 earbuds. To get the most out of noise cancelling, make sure the earbuds create a secure fit in your ear—adjusting the ear tip size can really help. It’s also a good idea to check if noise cancelling is set to its highest level trough the Sony Sound Connect app. As well, a firmware update might be needed, which you can confirm in the Sony Sound Connect app, you can find more information in the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561 If you’re still hearing a lot of background noise, gently cleaning the earbud microphones may also improve performance.
Thank you for considering Sony products.
Best regards
DiegoV.
- Pros mentioned:Sound quality
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleasantly surprised how well these EarPods deliver. The noise cancellation is great! I use them while mowing and hear my music with no problem. Would buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, LarryC,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Earbuds and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes without interruptions. Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, crystal clear. Great bass ! Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RosaD,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the WF1000XM5 earbuds with their clear sound quality and impressive bass. Your recommendation means a great deal to us, and we’re grateful that our product is enhancing your listening experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Good quality headphones, but not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have good sound quality, and a lot of bonus features that allow you to customize your experience. But at the end of the day, they are headphones and bonus features can only add so much. For $100 less, there are headphones with similar sound quality and less connectivity problems. These would be 5 star headphones at $130 dollars, but they don’t give enough of a noticeable quality increase to be 5 stars at $230.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WF-1000XM5, user277201. We appreciate your detailed review highlighting the sound quality and the variety of features designed to enhance user experience. We understand your concerns about the price point and connectivity issues compared to less expensive models.
The WF-1000XM5 headphones are designed to offer an exceptional audio experience along with advanced features like noise-canceling and customization options that aim to provide added value. We understand that the headphones would have been a 5-star product at a lower price, and we will pass this valuable feedback to our product team for future considerations.
Thank you for your valuable support. We will certainly take your feedback into account as we work to enhance our products based on your experiences and recommendations.
Best regards,
Gus
- Pros mentioned:Fit
Wireless headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, fits in ear, and works well. Make sure to use the app and get proper bud sizing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesG,
Thanks for that fantastic 5-star review! We're thrilled to hear that the WF-1000XM5 earbuds fit so well and are working for you. The ergonomic design, which is 25% smaller and 20% lighter than our previous model, was developed specifically to provide a more stable and comfortable fit for a wider range of ear shapes. We also appreciate you emphasizing the importance of using the Sound Connect app to find the right earbud tips; it's a crucial step for achieving the best possible experience.
Thanks for choosing Sony, and have a wonderful day!
DiegoV
- Pros mentioned:Sound quality
nice little earbuds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they work great. nice sound and great at keeping sound out.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, HHir!
We are so pleased to hear that your WF-1000XM5 earbuds are working great for you!
It’s fantastic to know that you are enjoying the nice sound quality and especially the industry-leading noise canceling, which is great at keeping sound out so you can focus on your audio.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Perfect Hearing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Earmuds Work Perfectly Especially When Enyoing Sports Games Like Nba And Nfl To Hear Both The Music And Sounds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Super, thanks for the review!
It is truly wonderful to know that your WF-1000XM5 earbuds are working perfectly for you, especially while catching your favorite NBA and NFL games!
We really appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and works a long time between recharging.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, HarryTC!
We are truly happy to know your satisfaction with the amazing sound quality and long-lasting battery life of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Personally I have been used lots of headphones, I love the sound quality and the noise cancelation is almost deafening, I love how I can customize the EQ, but my one issue with this headphone is microphone quality is sub-par. I have many people complain about my microphone during calls, and it forces me to change to speaker mode.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony is Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love sony .. excelent sounds comfortable and faster .. good canceled noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Hector, thanks for commenting! We're extremely pleased to hear your satisfaction with the amazing sound quality, very comfortable fit design, exceptional noise canceling feature, and superb performance of your WF-1000XM5. Thank you so much for the love and for commending Sony! - Romeo
- Pros mentioned:Fit, Sound quality
quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great fit for me, seals nicely, stays put - noise cancelling is among the best :-) love the new holiday price match too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hellocheryl,
Amazing! We are truly delighted to hear your satisfaction with the very comfortable fit design, industry-leading noise canceling feature, discounted price, and superb performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best so far sounds amazing. Very comfortable stays in place looks sweet…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrueMana, fabulous! We're truly happy to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. Thank you so much for sharing your excellent experience with our product and for choosing the best brand, Sony! - Romeo
They are smaller than You might think !!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EveryThing about these WF1000xm5's is very well done. There is no option, tweaking, or setting that was not appreciated !!! Only one slight issue: They are way smaller than You would think. Easy to drop when handling them in and out, of your ears or the charging case. I repeat: EveryThing else about these Buds is Industry Leading and ahead of the competition. Just go ahead and purchase them, You will not be sorry.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MindBinder369!
It is fantastic to know that you're so happy with the WF-1000XM5 headphones.
We put a lot of work into the details, so hearing you say that everything is "very well done" and that they're "Industry Leading and ahead of the competition" really makes our day.
We know the size can be a little tricky, so thanks for sharing that insight.
We truly appreciate you taking the time to share your thoughts and for the amazing recommendation!
Thank you for choosing Sony!
Best regards,
Estefany
Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them for work and they are everything I was looking for in a wireless earbud. They last my entire work day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackM,
We are thrilled to hear that the WF-1000XM5 earbuds are meeting all your needs for the workday! It’s great to know the battery life and performance are keeping up with your professional schedule.
Thanks for choosing Sony.
Best regards,
Eliab
