Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbud here are amazing they are better than AirPod pros and the earbuds even got a app that has a equalizer and good bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewS, thanks for sharing your wonderful experience! We're thrilled to hear you're enjoying the astonishing sound quality with premium noise cancellation, and the customizable audio experience of the Sony - WF1000XM5. Thank you so much for choosing Sony and enjoy your new earbuds! Regards, -Dominick
- Pros mentioned:Sound quality
Best noise-canceling, period!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for earbuds with the best noise canceling in the industry, hands down the Sony WF1000XM5 can't be beat. The Bose and Samsung buds fail in comparison.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neal, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Fit, Sound quality
Nice earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and they fit in my ears perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, awesome! We're glad you like the noise canceling feature and the fir of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds we have ever had! Amazing sound quality! My daughter loves them!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback,AngelinaG! We're thrilled to hear that you and your daughter are loving the WF-1000XM5 earbuds and that the sound quality has made such a positive impression. Delivering amazing sound and a premium listening experience is exactly what we strive for with the XM5 series. If you ever want to customize your listening even further, features like the Sony | Headphones Connect app can help optimize fit and sound quality.
Thanks again for choosing Sony—enjoy every moment of your music!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Buy again, great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound quality with a stylish appearance. If you also get the app, you can adjust the sound qualities
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MasonB,
Thank you for choosing Sony!
We're very glad to hear that you're appreciating the exceptional sound quality and stylish design of the WF-1000XM5. You're absolutely right; downloading the Sony Sound Connect App allows you to customize your audio experience even further. We hope you continue to enjoy your new earbuds!
Best regards,
-Fred
- Pros mentioned:Sound quality
These ear buds are amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best ear buds I’ve ever used they sound better than a lot of headphones I’ve used, the active noise canceling is really good (just make sure you have the right tips in) and the pass through sounds so good too definitely a game changer, something I’ll be looking for on all future earbuds I purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thefloofywolf, Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Better than airpods
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design, comfortable earbuds, great quality and features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HowHiAreYou,
Excellent choice! It's wonderful to hear that you like the sleek design, comfortable fit, quality, and features of your Sony XM5 True Wireless Noise Cancelling Earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Bass, Sound quality
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME. GREAT SOUND GOOD BASS VERY CLEAR. I would reccomend 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonD,
Fantastic! We are very happy to hear your satisfaction with the amazing sound quality of your WF-1000XM5. We truly appreciate your recommendation!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Good ..... but not worth the price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound seems good. But connectivity and noise cancellation isn't great for that price point and support app is not great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AlluSai,
Thank you for considering Sony products.
We’re honored to hear your comments and sincerely apologize for the connectivity and noise cancellation challenges you’ve encountered with the WF1000XM5 earbuds. We also appreciate your recognition of the sound quality, which is important to us.
To enhance your experience, we recommend trying all sizes of the included ear tips, including the foam tips, to ensure a secure fit—this is crucial for optimal connectivity and noise cancellation performance. The Sony Headphones Connect app offers an “Optimal Earbud Tips” feature that can assist you in finding the best fit.
Please follow the guidance here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000450372.html
Additionally, selecting “Bluetooth Connection Quality” within the app may further improve your earbuds’ performance.
For more information, please visit: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000450368.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Sound quality
Love sony and all they make
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love theses tons sometimes i get an odd like disconnecting sound but its never a big deal. Not sure why it does it maybe its the switch to noise canceling or something but the sound quality is really amazing and for someone who listens to at least 100 hrs of music a week these were an amazing purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starburst, we're glad love our product. We're sorry to hear that you have an issue with your Sony unit. Please follow this link to isolate the issue on the sound:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
Smaller profile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same excellen sound quality with even smaller ear profile (less bulky).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GastonG, great! We're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit, Sound quality
Great Stuff !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, great size, great sound, great voice, overall great quality product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenS,
Perfect! We're glad that you like the fit, size, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
I hope the battery is better than the XM4s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4’s and they were great until the battery worked fine and then abruptly would last for 15-20 minutes. Sooo, as long as these last longer than 18 months, I will be happier. No drastic improvement from the sound quality from the 4s but I am also not an audiophile. With that said, I prefer these over the Apple products, Bose and Jaybirds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterC,
While we are thrilled to hear your satisfaction with the amazing performance of your WF-1000XM5, we are really sorry if you are experiencing an issue with the battery on your WF-1000XM4. This is certainly not the news we'd like to hear from you. We'd love to know more about the problem you're having and help you out. Please email us at [email protected] with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
For the The WF-1000XM5, these headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
We are looking forward to your message and thank you very much for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
The best that I've tried
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony keeps improving their WF earphones! I had the XM4, and now the XM5, and both are awesome! I use the XM5 for everything, including workingout. They do not fall out and the noise canceling is the best that I've tried! Yes, they are a bit expensive, but it's rather spend good money on good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, iamartimus! We're glad you are happy with your earphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Excellent sound and build quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality beats anything else. Only gripe is when ANC is on and your running, there is like an echo or thump noise you can hear. Turn off ANC and it stops. The app took some getting used to but works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherC,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about the app and noise canceling function is greatly appreciated.
When using the headset, you may hear vibrations transmitted through your body while walking or running, and you may also hear biological sounds such as heartbeats and breathing sounds. This may occur due to the nature of the product and is not a malfunction. When the noise canceling function or Ambient Sound Mode is turned on, vibrations from walking, running, or shaking of the head may be transmitted through the body, and be heard as rattling or popping noises. This may occur due to the nature of the product and is not a malfunction. You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html
Hope this helps. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
We need Location Tracking!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds. Great sound control amazing noise canceling, but nonlacation tracking for either the case or individual earbuds. I lost them a few times and i got lucky, but if i didnt i would have been out this high ticket priced item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisB,
Thanks for commenting! We are thrilled to know that you love your WF-1000XM5 and that you are satisfied with its exceptional sound quality & amazing noise canceling function. We truly appreciate your input with the device tracking function and we are sorry if these headphones doesn't support it.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Sound +A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Noise canceling is as well. Are a bit bulky though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaraR,
That's fantastic to hear! We're thrilled you're loving the Sony WF-1000XM5 Truly Wireless Noise-Cancelling Headphones and that both the sound and noise canceling are hitting the mark for you.
We appreciate your honest feedback on the size. While we've worked to make the XM5's more compact than previous models, we understand that "bulky" can be subjective and vary with individual ear sizes. It's great to know that despite this, you still love them overall!
Thank you for your 5-star review! We're delighted you love them overall. Thanks for choosing Sony!
DiegoV
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ever.. sound is amazing and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlosR,
Thank you for choosing Sony!
We couldn't be happier to hear that you enjoy the WF-1000XM5 earbuds and appreciate both their sound quality and comfort. Your kind words inspire us to continue delivering exceptional products that enhance your everyday experiences.
Best regards,
-Fred
Good Overall
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent feature set, but I don't use any of it. I bought these for sound quality, didn't mean my expectations. Still have yet to find a pair of bids that meet my sound quality expectations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Cudeech,
Thank you for choosing Sony.
It brings us great joy to hear that you appreciate the decent feature set of the WF-1000XM5. We sincerely apologize that the sound quality did not live up to your personal expectations—we know that is the most important factor.
To enhance your listening experience, we recommend trying the equalizer feature in the Sony | Sound Connect app, which allows you to customize sound to your personal preference.
You can find detailed instructions here: https://www.sony.com/electronics/support/articles/00286844.
If the issue persists, please don’t hesitate to reach out to our dedicated support team for advanced troubleshooting. All contact options and resources are available here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Thank you for your patience and understanding.
Best regards,
-Fred
- Pros mentioned:Sound quality
Love the sound not the style.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing headphones and are of amazing quality. However they are not for me. The design with the glossy finish is a big no for me. They remind me of the old galaxy buds. They are slippery and feel like they're about to fall. Whitfield fel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanC,
While we are thrilled to know that you love the amazing sound & quality of our WF-1000XM5, we are really sorry if its design didn't live up to your expectations and if it didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
We truly appreciate your feedback. Should you need more assistance or information with our product, please email us at [email protected] with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
