Customer Ratings & Reviews

Hi Tabi, we're glad you like the sound quality of our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi, CodyB,

Thanks for the great review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!

Thanks for choosing Sony, have a fantastic day!
-DiegoV

Hi Apple,

Thank you for your 5-star review of the WF1000XM5 headphones! We are thrilled to hear that the noise canceling feature has been so incredibly effective for you.

The Integrated Processor V2 and HD Noise Canceling Processor QN2e work in tandem with the six microphones to deliver what we believe is our best-ever noise-cancellation performance, and it's fantastic to know you're experiencing that difference. The goal is to provide a truly immersive and distraction-free listening experience, so your feedback is exactly what we love to hear.

Thanks for choosing Sony, have an amazing day!
DiegoV

Hello AaronT,

Thank you for choosing Sony!

It brings us great joy to hear that you’re enjoying the fantastic sound and powerful noise canceling of the WF1000XM5 earbuds. Knowing you would recommend them means so much to us, and we’re honored to provide a listening experience that enhances your everyday moments.

Best regards,
-Fred

Hi OmarR, Great! We're very happy to hear that you're satisfied with the amazing sound quality of the WF1000XM5. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi WoofGrrrr,
Thanks for sharing your experience with us! We are really happy to hear that the WF-1000XM5 earbuds helped make your flight home more enjoyable. It's great to know that the noise-cancelling was effective for you.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi DanielD,

Thank you for your fantastic 5-star review of the WF-1000XM5 earbuds! We're thrilled to hear that you find the sound quality to be clean, crisp, and high-quality, and that you would recommend them to others. A key feature of these earbuds is our Integrated Processor V2, which delivers exceptional audio quality and industry-leading noise cancellation, so we're glad you're enjoying the rich, clear sound.

Thanks for choosing Sony, have a fantastic day!
DiegoV

Hello Alex,
Great! It's nice to hear that you are comfortably using our WF1000XM5 and are pleased with the sound quality as well. Thank you for choosing Sony! - Marco

Hello Justin,

Thank you for choosing Sony!

We're elated to hear that you regard the WF1000XM5 earbuds so highly. Your confidence in our product means a great deal to us, and it inspires us to keep pushing the boundaries of audio excellence. We hope these earbuds continue to deliver an exceptional listening experience for you.

Best regards,
-Fred

Hi, Tdnb,

Thanks for the review and for letting us know your concerns about the Earbuds. It really matters to us, as Sony always strives to deliver the best quality products. We can definitely take in consideration the details provided, and pass the feedback to the appropriate department.

Thank you for choosing Sony, have a nice day!
-DiegoV

Hi Joey,

That's awesome! You've definitely made a great choice! We are very happy to know that you're well-pleased with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star rating and for commending Sony!

- Romeo

Hi ChristopherC,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about the app and noise canceling function is greatly appreciated.

When using the headset, you may hear vibrations transmitted through your body while walking or running, and you may also hear biological sounds such as heartbeats and breathing sounds. This may occur due to the nature of the product and is not a malfunction. When the noise canceling function or Ambient Sound Mode is turned on, vibrations from walking, running, or shaking of the head may be transmitted through the body, and be heard as rattling or popping noises. This may occur due to the nature of the product and is not a malfunction. You may also find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html

Hope this helps. Thank you for choosing Sony!

-Ralph

Hi Theuser115,

Great! We're glad that you are enjoying the sound quality and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Neal, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi BigTechFan, Fantastic! We're delighted to hear that you're still enjoying the exceptional quality and performance of your WF-1000XM5 after 8 months of use.Thank you so much for your recommendation and for choosing the best brand, Sony! - Romeo

Hello JiovanniC,

Thank you for choosing Sony!

We're excited to hear that you’re enjoying the quality of the WF-1000XM5 earbuds for your gym and outdoor activities. It’s wonderful to know they’re keeping up with your active lifestyle. Thank you for sharing your experience with us!

Best regards,
-Fred

Hi RobialiyahM,

Thanks for your fantastic review! We are so happy to hear you're enjoying your WF1000XM5.

It's great to know you're loving the glorious color and sound quality. Our earbuds were created focused on both the design and the acoustic engineering, so your feedback is truly appreciated by the team.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Thank you for your review, Consumer.

We are sorry to hear that the WF-1000XM5 earbuds are not meeting your expectations regarding volume and bass, and that you are experiencing difficulty with them falling out of your ears. This is definitely not the comfortable, high-performance experience we intend to deliver.

The fit of earbuds is crucial for both comfort and audio performance, especially bass response and noise canceling effectiveness. We recommend trying the following:

Change Ear Tips: The WF-1000XM5 comes with multiple sizes of noise isolation earbud tips. Please experiment with the different sizes (L, M, S, and SS) to find the one that creates the tightest, most secure seal in your ear canal. A good seal is essential for maximizing bass and volume.


Check the App EQ: If you still desire more volume and bass, you can adjust the equalizer settings directly within the Sony | Headphones Connect app to customize the sound profile to your preference.

If you continue to experience discomfort or poor sound quality after trying different tips and EQ settings, please contact our support team directly. They can provide more personalized guidance to ensure you get the reliable performance and fit these earbuds are designed to deliver:

Sony Support Contact: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate you bringing these issues to our attention.

Best regards, Gus, Sony Social Media Team

Hi JasoncL, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Hello fredB,

Thank you for choosing Sony!

We couldn't be more pleased to learn that you recognize the WF1000XM5 the best earbuds you've ever owned. We're delighted that you appreciate the exceptional noise cancellation and sound quality. Your positive feedback truly motivates us to continue delivering outstanding products.

Best regards,
-Fred