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Customer Ratings & Reviews

  • Front. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Angle. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Left. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 11. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 12. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 14. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 15. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 16. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 18. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Alt View 19. Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • The Best Noise Cancellation: Two proprietary processors that cancel more external noise than ever. As of April 20, 2023. Ambient noise reduction according to research by Sony Corporation, measured using JEITA-compliant guidelines for the top 10 brands (by market share) of truly wireless style of noise-canceling headphones market.
  • Astonishing sound quality with high-resolution audio. Specially designed driver unit for deep bass and clear vocals.
  • The text on the image reads: "Best Ever Call Quality Crystal clear calls with AI noise reduction algorithms and bone conduction sensor Interoperability and compatibility among Bluetooth devices vary."
  • Small and Beautifully Designed: Small & Lightweight Ergonomic Surface Design for a More Stable Fit
  • Listen all day, charge in minutes. Up to 8 hours with a single charge and 24 hours with a case. 3 minutes charge for up to 1 hour of playback. Actual performance varies based on sorting, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
  • MULTIPOINT CONNECTION Connect to two devices at once. Interoperability and compatibility among Bluetooth devices vary.
  • Water Resistant Headphones: With an IPX4 rating, splashes and sweat won't stop these headphones. IPX4 protection is assured against water splashing from any angle, excluding the sound conduit sound exit tube, entilation holes, and microphone holes in the TENE 2 ocations) of the headphones. The charging case is not water resistant.
  • Alt View 27. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • SONY NFL OFFICIAL HEADPHONES OF THE NFL
  • Alt View 34. Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black.
  • Stocking Stuffers video 0 minutes 25 seconds
  • Sony WF-1000XM5 Product Video video 2 minutes 13 seconds

Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black

Model:
WF1000XM5/B
SKU:
6546812
Highly rated by customers for:
Your price for this item is $228.00
The comparable value price is $328.00

Customer reviews

Rating 4.3 out of 5 stars with 2212 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 2,212 reviews

  • bees knees

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best earbuds i have invested in. absolute fire would buy again or even upgrade

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FELIPEA,

      Thank you for choosing Sony!

      We're excited to hear that the WF1000XM5 are the best earbuds you've invested in. It's fantastic to know they've made such a strong impression that you'd buy them again or even upgrade. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Lightweight. Passed my test of Santana and Mozart selections

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hwhtx,

      That's wonderful to hear! We are delighted that you find the WF-1000XM5 earbuds excellent, lightweight, and that they excelled across your diverse music test with Santana and Mozart. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the XM4! They are as comfortable as the LinkBuds S.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ManuelT,

      You made the right choice upgrading to the WF-1000XM5! We're thrilled that you are enjoying the sound quality and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Perfect option just one adustment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sound and clarity all time preferred. Just one adjustment has to be in mind and is that they get loose in your ear and fall out with too much movement.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuancR, Awesome! We're thrilled to hear you like the amazing sound and clarity of your new Sony WF1000XM5. We recommend trying different ear tip sizes and experiment with the positioning to achieve a snug fit. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Sony xm5 is ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is great, touch is great, not a fan of the foam earbuds but still, great product

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chilling, we're glad you like the noise canceling feature of our product. We appreciate your feedback regarding the foam earbuds. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM5 wireless headphones are easily the most exciting pair to debut this year, bringing a fresh take on the best Bluetooth cans in the business.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fabulous! Thanks for commenting, Huxley! We are happy that you're satisfied with the amazing performance of your WH-1000XM5. Thank you very much for the perfect star review and for commending Sony! - Romeo Sony_US

  • Sony noise canceling ear bud.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every bit as good as advertised. The noise canceling is definitely the best one out there.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Batman,

      Thank you for sharing your feedback! We're ecstatic to learn that the Sony - WF1000XM5 are living up to their reputation and that the noise cancelling has impressed you so much. Enjoy the immersive listening experience, and thanks for being part of the Sony family!

      Regards,
      Dominick Sony_US

  • Good enough

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are very good earbuds, but not totally great. Getting a good seal not automatic, and mic picks up quite a bit of room noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beammeeup, thank you for sharing your honest feedback! It is most rewarding to hear that you find the Sony - WF1000XM5 to be very good overall! With their industry-leading noise cancellation, rich sound quality, and intelligent adaptive features, they're built to elevate your listening experience. We also understand that getting the right fit can make a big difference, especially when it comes to noise isolation and call quality. If you haven't already, we highly recommend trying out the different sizes of ear tips included in the box, a proper seal not only improves comfort, but also enhances both noise cancellation and mic performance by reducing external interference. We appreciate your thoughts and thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Amazing for music !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I swtiched from the airpods pro to these and i have no regrets! It did take some time to get used to the different shape but its nothing crazy. The noise cancellation on these and the sound quality are amazing! I use them daily and can’t recommend them enough

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex,

      Fantastic! You've made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality and industry-leading noise canceling feature of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thank you very much for recommending our WF-1000XM5 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is absolutely fantastic. I ride a motorcycle, ans these are a daily use for me because of the ANC that Sony uses, and it blocks out almost ALL outside sound. I highly reccomend this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ConnorK,

      Thank you for the 5-star rating and we're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life

    Great audio experience... mostly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Passive hearing is a bit blasty when you first activate it. Battery life usually last longer than noted on packaging.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadProphet, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Get. It.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clen sound. Very good connectivity via bluetooth. Havent had issues connecting automatically. Sound will pause when removing them from ear and play when inserting then agian.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grump, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Sony earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best earbuds i have owned! The noise cancelling feature works very well. I can mow the grass whille listening to my favorite poscast. Happy with the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZacharyS, we're glad you are happy of your purchase! Enjoy! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    I reckon these earbuds for sound and noise good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the WF 1000x5 Smart and compact and good sound quality, and noise canceling. The app Little bit outdated but it’s still good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyL, thanks for commenting! We're thrilled to know that you like your WF-1000XM5 and you're satisfied with its amazing sound quality, exceptional noise canceling function, stylish design, and smart features. We greatly appreciate your feedback about the Sony | Headphones Connect app. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Sony earbuds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality earbuds, great for the gym and outdoor activities

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JiovanniC,

      Thank you for choosing Sony!

      We're excited to hear that you’re enjoying the quality of the WF-1000XM5 earbuds for your gym and outdoor activities. It’s wonderful to know they’re keeping up with your active lifestyle. Thank you for sharing your experience with us!

      Best regards,
      -Fred Sony_US

  • Easy to use Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sounding ear buds. My only complaint is that they really don't stay snuggly put into your ears unless you really push them in.

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Great sound, sleek. Fit could be better.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 3rd Sony earbuds. I have always been a fan of the sound and noise canceling it great. The case is pocketable, quick charge is nice. I think the buds could fit better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FX914,

      Thanks for commenting! We are thrilled to hear your satisfaction with the amazing sound quality, exceptional noise canceling function, quick charge feature, and portable design of the supplied charging case of the WF-1000XM5. We greatly appreciate your input with the fit of the headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
      https://www.sony.com/electronics/support/articles/00262839

      Thank for your purchase and for always choosing Sony!

      Best regards,

      Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding earbuds on the market the sony earbud is the only earbuds i will buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonny,

      You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Noise cancellation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta be the go to for noise cancellation bus and airplane trips have been more enjoyable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DersonC, Fabulous! We are thrilled to hear that you are pleased with the outstanding performance of your WF-1000XM5. It's wonderful to know that you are enjoying their excellent noise canceling capabilities while traveling on buses and airplanes. Thank you for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Darn fine buggers

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these lil buggers using them now for audio books music calls white noise good for ssnhl

    This review is from Sony - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Silver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertM, Thank you for the positive review! We're delighted to hear that you're enjoying the WF1000XM5 earbuds for such a variety of uses, from audiobooks and music to calls and white noise. Thanks for choosing Sony! -Sam Sony_US

Page 60, Showing 1,181-1,200 of 2,212 reviews
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