Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
excellent sound and noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent comfort and sound price highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dawn, That's great! We're thrilled to hear you like the excellent sound quality, noise cancellation, comfortable fit, and overall value of your Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Your recommendation means a lot to us! Thank you for choosing Sony! -Sam
Great app, sound quality and not best shape
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked these but returned them because of the shape. They’re really small which is great, but their shape makes it so uiu have to pay attention to which bud goes where. Other ear buds are easier to differentiate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Huhh,
Thanks for your comment. While we are pleased to know that you like our WF-1000XM5, and that you're satisfied with its amazing sound quality and superb companion app (Sony | Headphones Connect app), we are really sorry if the design of the earbuds didn't live up to your expectations and that they had to be returned. Your feedback matters to us as it helps us improve our products. We value you and your input, and we are hoping you will consider Sony again in your future purchase.
Sincerely,
Romeo
My blasters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work great and they are so sleek and smooth to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulG,
Thanks for the wonderful review!
We're delighted to hear how you love your WH-1000XM5 headphones and that they work great for you. It's especially rewarding to know that you find them so sleek and smooth to wear.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Work, Play, and Relax
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these everyday and barely ever take them off when I'm not at work. When I do use these at work, the noise cancelling helps me stay focused and the talking feature makes sure that I'm not completely ignoring my coworkers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicTeacher, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earphones Honestly Top Of My List As Of Favorite
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smokoo,
That's fantastic feedback! We are delighted to hear the WF-1000XM5 earbuds have earned the top spot on your list. Enjoy your superior sound experience!
Thanks for choosing Sony.
Best regards, Eliab
Fit Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than any that I had, fit in my ear perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SP24,
Thank you for choosing Sony!
We couldn't be happier to hear that your new WF1000XM5 earbuds are a perfect fit for you! It's a true pleasure to know that they're the best you've ever had. We hope you continue to enjoy a great listening experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Good choice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best one at the market now, ANC good, smaller and lighter than the previous WF-1000XM4!
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Nn1989! We are happy to hear that you are impressed with the noise cancelling feature and design of the new WFXM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best earbuds i ever had there isn’t a better earbud
I would recommend this to a friendBrand response from SonyListens
Posted .Hi harley,
That's incredible to hear! We're so glad that the WF-1000XM5 earbuds are the best you've ever had. Your positive feedback is a huge compliment to our team.
Thanks for choosing Sony.
Best regards,
Eliab
Amazing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing fit amazing sound an actual upgrade would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .HI AaronR,
We are so glad to hear you are enjoying the fit and sound quality of your new WF-1000XM5 earbuds! It’s great to know they feel like a true upgrade for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, nice sound, good lloking, smart buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarioH777,
Thank you for choosing Sony!
We're thrilled to hear that you’re enjoying the WF1000XM5. It’s great to know that you appreciate the quality, sound, and aesthetics. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
it's ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Con: The sound quality is not as good as Sennheiser TW3. noise cancellation is not as good as the Apple Airpod 2pro. Pro: Connectivity is good, the fit is good, decent battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sguo,
Thanks for commenting. We're thrilled to know that you're satisfied with the superb Bluetooth connectivity, very comfortable fit, and long-lasting battery life of your WF1000XM5. We greatly appreciate your input about the sound quality and noise cancellation of these headphones compared to other brands.
For sound quality, to ensure you're getting the best experience, please follow the steps provided on this Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956
Also, when you want to prioritize the sound quality, we recommend selecting the “Priority on sound quality” mode from the “Sony | Headphones Connect” app.
Additionally, the following information on this article is important in order to maximize the noise canceling function and sound quality for music and calls.
https://www.sony.com/electronics/support/articles/00262839
I hope this helps. Thank you so much for your purchase and for choosing the best brand, Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Get em
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only a couple of months in and nothing but positives…sound quality, check/noise cancellation, check/easy to set up with an app to further customize sound settings, check. Really the only downside would have to be price as they are on the higher end but still in line with the Bose and most others of this caliber.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicholas,
Thank you for the purchase and we're glad to hear that you like the sound quality, noise canceling and application of the headphones; Your feedback regarding the price is greatly appreciated. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Mic quality on calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these earbuds primarily for their touted AI-driven noise cancellation during phone calls. While the performance is satisfactory, it falls short of being the best, exhibiting an unusual crackling, slight voice muffling, and an unnatural sound quality. They work fine for music, but for daily, extended phone calls, they don't quite measure up. Consequently, I opted to return them and instead invested in the Nothing Ear 2. The latter excels in both sound quality and microphone performance, making it a more favorable choice for my needs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jumanji, we're sorry to hear that you have an issue with your Sony unit. We would like to turn your opinion around regarding our WF1000XM5. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00235161?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Sony earphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing products! Love the hand free! It pairs with any device and it sounds amazing! Especially the sound canceling figured
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniA,
Thank you for sharing your feedback about our Sony Earbuds! It's great to know that the sound, noise cancellation and connectivity features have been so helpful.
The WF-1000XM5 are very easy to use and will adapt seamlessly to your daily routine.
Thank you for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
Great for listening to music or on a phone call
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these primarily at work instead of a traditional over the ear headset. They sound great on my end and I'm told they sound great to the other party. It takes a moment longer to put them in my ear when I'm receiving a phone call but they have a solid feel and are easy to insert.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, SeanW!
We are extremely pleased to hear your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sound +A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Noise canceling is as well. Are a bit bulky though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaraR,
That's fantastic to hear! We're thrilled you're loving the Sony WF-1000XM5 Truly Wireless Noise-Cancelling Headphones and that both the sound and noise canceling are hitting the mark for you.
We appreciate your honest feedback on the size. While we've worked to make the XM5's more compact than previous models, we understand that "bulky" can be subjective and vary with individual ear sizes. It's great to know that despite this, you still love them overall!
Thank you for your 5-star review! We're delighted you love them overall. Thanks for choosing Sony!
DiegoV
- Pros mentioned:Sound quality
Sounds great But ...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, better than Airpod Pro! Switched between 2 devices work better after firmware upgrade. Wish it has better ear tips that me fit better. I'm between small and medium :-(
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ultraman75287, we're glad you are enjoying the sound quality of our product. We understand your feedback regarding the earbud tips of your Sony unit. The WF1000XM5 comes with different size of earbud tips (SS/S/M/L). Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Ear bud recommenation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, easy operation, great fit. Very suitable for wear while exercising.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Highwayman,
Perfect! We're glad that you are enjoying the sound quality, fit, and user-friendly functions of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the xm5, I do alot with chainsaws, blowers, mowers,etc... and the noise cancelling is out of this world. I will say that my ears took awhile to adjust to them, now I don't even notice them in there great, if your looking and can afford just get them I haven't been disappointed yet
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Brent!
We are truly delighted to know that you love your WF-1000XM5 and that you're enjoying its amazing performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for recommending our WF-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great Sound AND Noise Cancelling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and sound quality ear buds. However, the foam tips become uncomfortable for my ear shape after a few hours even using the SS size along with an abrupt buzzing in the middle of music recently. Other than that, really solid ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaJohn,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about the comfort and buzzing sound is greatly appreciated.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
To achieve the best fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
For the buzzing sound that you are hearing, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph