Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit
Good but I returned them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ill make this short and to the point. Nice case, good size, fit nice in my ears, and a good app for customization. I returned them for the galaxy buds 2 pro for half the price. Imo, i don't know what makes these worth 300 dollars.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gman,
We're glad that you like the charging case, size, fit, and dedicated app (Sony Headphones Connect) of the headphones. It's unfortunate that you were not complete satisfied with its performance. Your feedback is extremely important to us and is very much appreciated. Thanks for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Pros mentioned:Sound quality
Best Bluetooth Earbuds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good wireless earbuds. The noise cancelling is unbelievable. I love the way it switches between two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, You've made an excellent choice! Thank you for upgrading to your new WF-1000XM5 earbud headphones. We're glad you're enjoying all the improvements we made on these earbuds. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Just get an xm4 until the xm6 comes out
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I miss the XM4. The changes in design has made it so that the earbuds never fits quite right in my ear, and I've used multiple tip types. Also, if you only use one ear bud, it doesn't default to noise canceling. You can turn on NC manually or use adaptive control, but even then adaptive controls keeps turning off in the app. Meaning it defaults back to ambient noise. If you drop the case the buds just go flying out, I've almost lost them multiple times. It happened occasionally with the xm4s, but the xm5 magnet is weaker I think. Battery life, connectivity, and sound are great, but the problems I outlined make it a fail in my book.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Acw00, Thank you for your feedback on the WF-1000XM5. We appreciate your detailed review and are sorry to hear about the issues you've encountered.
Regarding the fit of the earbuds, we understand that comfort and secure fit are crucial. If you've already tried different sizes and types of ear tips and you continue to experience discomfort, please reach out to our support team for further assistance.
For the noise-canceling feature, we acknowledge that it should ideally activate automatically when using a single earbud. We will pass on your feedback to our development team.
The concern about the earbuds falling out of the case is noted. We will look into the magnet strength and case design to ensure the earbuds remain secure during everyday use.
We're glad to hear that you are satisfied with the battery life, connectivity, and sound quality of these earbuds.
Thank you for choosing Sony. If you have any further questions or need assistance, please do not hesitate to contact our support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Amazing for music !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I swtiched from the airpods pro to these and i have no regrets! It did take some time to get used to the different shape but its nothing crazy. The noise cancellation on these and the sound quality are amazing! I use them daily and can’t recommend them enough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
Fantastic! You've made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality and industry-leading noise canceling feature of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for recommending our WF-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Good products but needs more improvement.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. Not very comfortable as I had to buy silicone tips. It easily pops out of year. Sony needs to work on its design. Otherwise good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravi,
Thanks for commenting! We are happy to know that you're satisfied with the amazing sound quality of your WF-1000XM5. We are sorry if they didn't fit you well and that you had to purchase other earbud tips. We greatly appreciate your feedback with the design of these headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Perfect option just one adustment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound and clarity all time preferred. Just one adjustment has to be in mind and is that they get loose in your ear and fall out with too much movement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuancR, Awesome! We're thrilled to hear you like the amazing sound and clarity of your new Sony WF1000XM5. We recommend trying different ear tip sizes and experiment with the positioning to achieve a snug fit. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent audio for Zoom/Teams
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using these primarily with Zoom / Teams and video content, paired with a Mac. Sound is excellent and colleagues report they can hear my voice clearly on calls. Big improvement over my Bose Nocturnes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi amsPhD, Great! We're delighted to hear that you're enjoying using your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I've used, I love Sony products and I have a pair of headphones, but I wanted to try the earbuds, the noise cancelling and ambient sound control works really well on these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaedonE, perfect! We're extremely pleased to know that you love our products and that you're satisfied with the amazing performance of your WF-1000XM5. Thank you very much for your purchase and for trusting Sony! - Romeo
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For earbuds, I believe they're top of the line. They fit well and have phenomenal sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Perry, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 wireless headphones are easily the most exciting pair to debut this year, bringing a fresh take on the best Bluetooth cans in the business.
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! Thanks for commenting, Huxley! We are happy that you're satisfied with the amazing performance of your WH-1000XM5. Thank you very much for the perfect star review and for commending Sony! - Romeo
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent head phones they worked perfectly on everything cause music everything
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Ikeo!
We are thrilled to hear that your WF-1000XM5 earbuds are working perfectly for everything you do! Whether it's catching every detail in your favorite music or staying connected throughout the day, we designed these to be the ultimate all-around companion.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using the same model since the first generation. One of the best on this generation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YominG,
Thank you for choosing Sony!
We're elated to hear that you've been enjoying the WF1000XM5 earbuds and have stayed with the series since the very first generation. Your loyalty and high praise for this latest model truly mean a lot to us. Knowing that our earbuds continue to earn your trust across generations inspires us to keep innovating and delivering the best possible listening experience.
Best regards,
-Fred
Awesome sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony always make the best quality products, though you won't enjoy them if you don't have big ear holes. And they might fall out when you talking or eating.
I would recommend this to a friendBrand response from SonyListens
Posted .HI ChristianG,
We are glad you appreciate the quality of our products! We understand that comfort and fit are crucial for enjoying the WF-1000XM5. For the best seal and stability, please ensure you have tested all four sizes of the noise-isolating earbud tips, as a snug fit is essential for both noise cancellation and preventing movement while talking or eating.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is absolutely fantastic. I ride a motorcycle, ans these are a daily use for me because of the ANC that Sony uses, and it blocks out almost ALL outside sound. I highly reccomend this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnorK,
Thank you for the 5-star rating and we're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
Top of the line
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best earbud experience you can buy without going apple for sure
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BubbleFish,
We are beyond pleased to hear that you are having such a fantastic experience with the WF-1000XM5! It is wonderful to know that these earbuds stand out as a top choice for you, and we are glad we could provide the high-quality audio experience you were looking for.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Sound quality
Best in the game
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are the best on the market. All the new ones that have come out don't come close when it comes to noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarJ, Fantastic! We're extremely pleased to hear that you're satisfied with the amazing noise canceling and superb performance of your WF-1000XM5. Thank you so much for the perfect star revierw and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Very good sound quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sounding earbuds. They come with 4 different sized rubber ear plugs. The app for them is very good. There is sound presets along with an equalizer. Phone calls are clear with no distortion. The noise canceling is decent but could be better in my opinion. Overall sound quality is very good. I highly recommend these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryB,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound, dedicated app (Sony Headphones Connect), and call quality of the headphones. Your feedback about the noise canceling function is greatly appreciated.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
The steps on this link may also help you have a better experience with the noise canceling function:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best earbuds in the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing purchase and personally i think these are a lot better than the airpods pro i’m used to always buying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobG,
Awesome! We're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony Earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were quite good at noise canceling, even on my motorcycle. I lost them a week or two after I bought them, though...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateR, Amazing! We're thrilled to hear that you like noise canceling. We also regret to hear that you lost these earbuds. If there's anything that we could help you with, you can email us at socialsupport@am.sony.com. Regards, Erin
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only is the sound amazing, the mics eork great, but the memory foam tips are huge upgrade from the silicone type thst the samsung, google, and jbl earbuds have. Way better fit for better noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyxxApocalypse, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl