Customer Ratings & Reviews

Hi EdgarH Great! We're glad that you are loving your WF1000XM5 earbuds. Thank you for choosing Sony. Erin

Hi Taurus,

While we are glad to know about your satisfaction with the amazing noise canceling feature, exceptional call quality and Bluetooth connectivity of your WF-1000XM5, we are really sorry if they didn't fit you well. For optimum fit, comfort and to obtain the correct sound qualities, we always recommend following the steps on these links:
https://www.sony.com/electronics/support/articles/00262839
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html

I hope this helps.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi GabrielO,

Great! We're glad that you like the Bluetooth function and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi SamF,
Thank you for taking the time to share your thoughts about the Sony WF1000XM5 Earbuds. We appreciate your kind words and support. It’s wonderful to hear that you hold our earbuds in such high regard.

Thanks for choosing Sony!
Best regards,
Stephanie

Hi Super, thanks for the review!
It is truly wonderful to know that your WF-1000XM5 earbuds are working perfectly for you, especially while catching your favorite NBA and NFL games!

We really appreciate you choosing Sony!
Best regards,
Estefany

Hi EverA,

Great! We're thrilled that you are enjoying the comfort, sound quality, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi AlmaQ,

Thanks for the 5-star rating! We're pleased to hear that you're enjoying the XM5 headphones! their noise cancelling feature makes them perfect for keeping things quiet.
Thanks for choosing Sony.
-Eliab

Hi CastelleE,

While we're glad to hear about your great feedback with the amazing sound quality, very comfortable fit design, and superb features of your WF-1000XM5, we're really sorry if you're experiencing battery life issue. We also apologize if you're having the same problem with your WF-1000XM4. This is certainly not the news we'd like to hear from you.

We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Issue/Concern:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi there, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new WF1000XM5! Thank you for choosing Sony! -Carl

Hi AlexanderA, thanks for taking the time to share your experience with the Sony - WF1000XM5. We are glad to hear you enjoy them when they're working properly, but we're sorry to learn about the connection issues with your Pixel 9 pro. That definitely sounds frustrating, and we appreciate your patience in troubleshooting. We would like to share some recommendations:
1- Make sure earbuds are up to date. You can check this within the Sound Connect App
2- Always keep the case charged
3- Set the connection to be on "Priority on stable connection" on the Sound Connect App
4- Initialize the headset to restore factory settings, you can check the link below for intructions:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html?search=restore%20
If by doing these steps the issue persists, do not hesitate to reach us at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony. Regards, -Dominick

Hi Matt,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the fit of the headphones. Your feedback about the app is also appreciated. Thank you for choosing Sony!

-Ralph

Thanks for the 5-star rating, Angel! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig

Hello Cudeech,

Thank you for choosing Sony.

It brings us great joy to hear that you appreciate the decent feature set of the WF-1000XM5. We sincerely apologize that the sound quality did not live up to your personal expectations—we know that is the most important factor.

To enhance your listening experience, we recommend trying the equalizer feature in the Sony | Sound Connect app, which allows you to customize sound to your personal preference.

You can find detailed instructions here: https://www.sony.com/electronics/support/articles/00286844.

If the issue persists, please don’t hesitate to reach out to our dedicated support team for advanced troubleshooting. All contact options and resources are available here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Thank you for your patience and understanding.

Best regards,
-Fred

Hi MartinR, We’re sorry to hear about your experience with the WF-1000XM5 earbuds. It’s great that they perform well during calls, but we understand how frustrating it is when the left bud loses power early. To help resolve this, we recommend visiting this link if the available operating time is short, the battery power does not last long, the battery life of the left and right headset units is different: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html. This contain information and troubleshooting steps regarding the issue. If the issue persists, please reach out to our product support team for further assistance: Phone: 239-245-6354 Chat: us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday–Friday: 9:00 am–9:00 pm ET Saturday–Sunday: 10:00 am–8:00 pm ET We hope to get you back to fully enjoying your music soon. Sincerely, Maria

Hi Tbrain,
Thank you for your time writing this review! While we are glad you like the WF1000XM5, we're sorry to hear your difficulties in wearing the earbuds. Here are some tips for getting a good fit with the WF1000XM5:
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear.
If you feel it is difficult to put the earbud tips into your ears, squeeze the earbud tips lightly before wearing the headset.
Hold and rotate the headset unit with your thumb, index, and middle finger to adjust the headset to fit your ear.
After putting the headset unit into your ear, hold the side of the headset unit with your fingers and slowly push the earbud tip into your ear canal.
Use the video function on your smartphone to check the fit on your ears.
Wait for about 10 seconds for the earbud tip shape to stabilize.
For more details, please check this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Sony values customers opinion as we always strive to deliver the best experience possible. We appreciate your feedback and thanks again for purchasing Sony. - Kris

Hi FernandoM, great! We're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl

Hi HuwM, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl

Hello AatifmuhammadA,

Thank you for your fantastic feedback on the WF1000XM5 earphones! We're thrilled to hear that you’re enjoying our state of the art noise cancelation and top of the line design. Your experience motivates us to continue delivering high-quality products. Thank you for choosing Sony!

Best regards,
-Fred

Hi BEE70, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you had returned your Sony unit. It is recommended to change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.

We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

We hope your consider Sony again. ~Earl

Hi Spencer, thanks for choosing and purchasing our product. We understand your feedback regarding the ambient mode and noise canceling feature of your Sony unit. If the noise canceling effects are not sufficient, please follow this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling

We're sorry to hear that you have an issue with the fit of the WF1000XM5. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more information:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl