Customer Ratings & Reviews

Thank you so much for your wonderful review, RoyW! We're thrilled to hear that you're enjoying your WF-1000XM5 earbuds and that they're working well for you. We're glad you love the sound quality and clarity—they're designed with cutting-edge noise cancellation and advanced audio technology to deliver a premium listening experience. If you ever want to explore more features or need support, we're here to help.

Thanks again for being a part of the Sony family and sharing your positive experience!

Best regards,
Gus
Sony Social Media Team

Hi Manny,
Thanks for sharing your experience! We're thrilled to hear that the Sony XM5 earbuds have impressed you with their durability, secure fit, and excellent sound quality. It's fantastic to know they perform perfectly, even during sweaty sessions. Thank you for choosing Sony! -Maria

Hi CynthiaM, we're glad you like the sound quality of the WF1000XM5. We're looking forward to your next purchase of our product. ~Earl

Thanks for your review, GloriaL.

It's great to hear that the sound quality is appreciated! The WF-1000XM5 is known for its exceptional audio performance, which enhances the listening experience.

For the issues with connectivity and navigating the Sound Connect app. This situation can prevent them from easily switching to a paired device. In such cases, it is often recommended to adjust the Bluetooth settings on the device or manually switch connections through the device’s Bluetooth settings menu.

Additionally, ensuring that the Sound Connect app is updated to the latest version can help resolve functionality issues. It's advisable to check for updates and, if required, initialize the headphones after the update.

If persistent issues occur, switching the connection from LE Audio to Classic Audio mode in the Sound Connect app may resolve some of the problems experienced with call connectivity or app linking.

If these steps do not improve the situation, further troubleshooting or contacting customer support may be necessary.
https://us.esupport.sony.com/support/s/support-contact?category=headphones

We sincerely apologize for the inconvenience you've experienced. We hope our support team can resolve the issue with your headphones promptly!

Best regards,
Gus
Sony Social Media Team

Hi Rizzay,

Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality and multipoint function of the headphones. Your feedback about the Sony app is greatly appreciated. The app allows you to fully utilize the capabilities of the headphones. You may find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html

Thank you for choosing Sony!

-Ralph

Hi AlexA,

Thank you for the 5-star rating and we're happy to hear that you like the quality of the headphones for your everyday use! We appreciate the positive feedback and thank you for choosing Sony!

-David

Hi Steven,
Thank you so much for sharing your wonderful experience with us!
We're so glad to hear you're loving your WF1000XM5 earbuds and got a great deal! Thank you for choosing Sony! Enjoy your immersive audio experience! -Maria

Hi, RobertJ,

Thanks for the review and the 5-stars rating! We are glad you are loving the great sound quality. Keep enjoying richer, more detailed vocals thanks to a specially designed driver unit Dynamic Driver X for wide frequency reproduction, you will experience richer vocals and enhanced fine details.

Thank you for choosing Sony, have a fantastic day!
-DiegoV

Hi MaryB,

Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound, dedicated app (Sony Headphones Connect), and call quality of the headphones. Your feedback about the noise canceling function is greatly appreciated.

For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).

The steps on this link may also help you have a better experience with the noise canceling function:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations.

In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for choosing Sony!

-Ralph

Hi Ravi,

Thanks for commenting! We are happy to know that you're satisfied with the amazing sound quality of your WF-1000XM5. We are sorry if they didn't fit you well and that you had to purchase other earbud tips. We greatly appreciate your feedback with the design of these headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

Thank you very much for your purchase and for choosing Sony!

Best regards,

Romeo

Hi NebiyuA, thank you so much for the 5-star review! We're thrilled to hear the Sony - WF1000XM5 are the best earbuds you've had. It's great to know the battery life stands out for you. With up to 8 hours of playback (and up to 24 hours with the case), plus quick charging, these earbuds are built to keep up with your day. The industry-leading noise cancellation, crystal-clear sound and comfortable design offers you a premium listening experience in every way. Thank you for your support and for choosing Sony! Best regards, -Dominick

Hi Qorw, thanks so much for your 5-star review! We're thrilled to hear the Sony - WF1000XM5 earbuds made a great companion on your trip to Japan. With their excellent sound quality and industry-leading noise cancelling, they're perfect for enjoying your music or finding some space and quiet on the go! Thank you for choosing Sony, regards. -Dominick

Hi amsPhD, Great! We're delighted to hear that you're enjoying using your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin

Hi NealH, That's great! We're delighted to hear you like the compact design and outstanding sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi ihasbestbuy,

We are sorry to hear you're occasionally experiencing grainy audio with your WF-1000XM5 earbuds, as this is definitely not the intended experience. We appreciate you troubleshooting it by rebooting.

This symptom is sometimes related to an interference issue. Please try the following steps, which often resolve intermittent audio quality drops:

Disable DSEE Extreme: If you are using the Sony | Headphones Connect app, try turning off the DSEE Extreme feature to see if it stabilizes the connection and audio processing.

Prioritize "Stable Connection": In the Sony | Headphones Connect app, go to the Sound tab and set the Bluetooth Connection Quality to "Priority on Stable Connection" instead of "Priority on Sound Quality." This often prevents drops or static, especially in high-interference environments.

If the issue persists, please check for and install any available firmware updates via the app.

Thank you for your feedback.
Best regards,
Eliab

Hi HenryS,

Thank you for your fantastic review of the WF-1000XM5 earbuds! We're thrilled to hear that you enjoy the kicking bass and great tones they provide. We're sorry to hear that you've misplaced them, and we hope they find their way back to you. If there's anything we can do to assist you or if you need information about our product, please don't hesitate to reach out. We are always here to help! You may send us an email at socialsupport@am.sony.com with the following:

Name:
Username:
Model Number:
Issue/Concern:
Telephone Number:

Thank you for choosing Sony.

Best regards,

Romeo

Fabulous! Thanks for commenting, Huxley! We are happy that you're satisfied with the amazing performance of your WH-1000XM5. Thank you very much for the perfect star review and for commending Sony! - Romeo

Hi Speakerhead,

Amazing! You've made a great choice! We are very happy to hear that it perfectly suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for sharing your awesome experience and for choosing Sony!

- Romeo

Hi ErikH, We’re thrilled to hear you’re loving the high-quality sound and enjoying them so much that they’ve become a daily favorite. It’s fantastic to know you’d recommend them to your friends. That’s the best compliment we could ask for! Thank you for choosing Sony! -Jess