Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Hey! They're good!! Now buy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality wireless headphones with amazing call quality. If you're using apps like tidal this also supports 3D audio which is an incredible experience. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randaman,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sony whx5 headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product seems to work well. For music and calls. App can be a bit more user ffriendly...sometimes they do feel like they are slipping out the ear..but for the most they are good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaW, Thank you for the feedback on your experience with your WF1000XM5! We're glad to hear it works really well for music and calls. We appreciate your suggestion regarding the app's user-friendliness and will take it into consideration for future updates.
Regarding the fit of the earbuds, we recommend trying different sizes of the included ear tips to ensure a more secure fit. This can help prevent the earbuds from feeling like they are slipping out. For more details on how to wear them properly, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these of you won’t good sound quality good noise cancellation this is the one!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelM, Thanks for commenting! We're glad to hear that you're satisfied with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. Thank you so much for choosing Sony! - Romeo
- Pros mentioned:Sound quality
GREAT CHOICE FOR WIRELESS BUDS
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very High Quality Ear Buds. Great Noise cancellation and transparency mode. Would Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielG, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sonys best buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are truly the best buds I have owned as far as noise canceling there great and they also have hands free Google and Alexa on them and so much more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Young,
Fantastic! You've made a great choice! We're truly delighted to hear your satisfaction with the amazing features and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio and noise cancelling wee great, headphoens randomly turning on while in ur pockets is the only issue i have but you can then them off with app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Advz1, Thank you for the feedback on your experience with your WF1000XM5. We're glad you like the great sound quality and incredible noise cancellation of these earbuds. We're sorry to hear that the earbuds turns on randomly while inside your pockets. This is usually not the case for our WF1000XM5 nor the experience we want you to have. To better isolate this issue, can you tell us if the earbuds turns on even when the charging case is closed? In the meantime, please make sure that the left and right earbuds are properly set into the charging case, and close the charging case lid. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
How to be the Best and Beat the Rest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality excellent needs better fit for ears still need to act on activation to iPhone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon1,
We're glad that you like its incredible audio quality. We're sorry you've been running into difficulty. For fit concern, our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit and the new Noise Isolation Earbud Tips are made from an exclusive material that improves fitting and increases comfort thanks to reduced pressure in the ear due to a newly designed shape. The earbuds come in four sizes, including SS.
To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, change the earbud tips to ones that fit more snugly in your ears. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. When wearing them, gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
In addition, the “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Bluetooth connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio. Only draw back is that bluetooth connection at rhe moment is not the best. Music will cut off sometimes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennyBoiii, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the Bluetooth connectivity of your Sony unit. Please set the headset to “Priority on stable connection”.using the Headphone Connect app. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
~Earl
- Pros mentioned:Sound quality
Highest quality earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality in a smaller form than predecessor XM4s. Good noise cancelling. Customizable frequency response via app. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBCPA, we're glad you like the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort
Good for Gym
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly and has a nice feel for working out. Doesn’t slip out when performing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointing,
Thank you for the 5-star rating! We're happy to hear that you like the fit of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Money we’ll spend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This have to be one of the best earbud I ever had from the AirPod2 and the dr beats this one don’t fall and the noise canceling is the best money can buy .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tech11, You've made an excellent choice! We're very happy to hear that you're satisfied with your purchase. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Good earbuds, terrible software.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good earbuds, terrible software. There's a lot of flexibility in how to configure them, but the Sony Sound Connect software doesn't save settings, randomly changes stuff, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron,
Thank you for the purchase! We're glad to hear that you like the headphones. We do apologize for the inconvenience. Your feedback is noted. Thank you for choosing Sony!
-David
- Pros mentioned:Bass
Sony is innovation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great bass and filled with plenty of function. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Eddy,
Thank you very much for your awesome feedback! We are truly happy to hear your satisfaction with the incredible sound quality and amazing features of your WF-1000XM5. We greatly appreciate your recommendation!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Improved battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound with an app that gives good control. Had the previous version and the battery life was inconsistent between each ear bud.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corey, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass
Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are really good quality i like these and my galaxy buds pro 2 alot i think these have more bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroS, we're glad you like our industry-leading noise canceling headphones! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for trusting Sony! ~Earl
- Pros mentioned:Sound quality
Hope the batterys last....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality ranks up in the top 10 on my list. But the B&O beoplay ex are still my favorites
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Memyselfandi, Thank you for placing the Sony WF1000XM5 on your top 10 list! We're glad you're enjoying the great sound quality this unit delivers. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit
next gen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is easier to use and fits in my ear much better than the old model.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, LukeB!
We are thrilled to hear your satisfaction with the ease of use and very comfortable fit design of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great sound and quality come at a cost
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds sound excellent and are easy to control. Love the wireless charging option. A bit pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dinger12, perfect! You've certainly made a great choice! We're extremely pleased to hear your satisfaction with the amazing features and superb sound quality of your WF1000XM5. We greatly appreciate your feedback with the price of these headphones. Thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is impressive. The plugs wear out quickly, but they last a while with maintenance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarS, awesome! We're truly delighted to know that you're satisfied with the amazing sound quality of your WF1000XM5. Thanks for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sony wf-1000xm5. Sound quality and music. Plus it will connected to 2 devices and switches automatic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey, Kembric! Fantastic! We are truly happy to learn about your satisfaction with the exceptional sound quality and amazing multipoint connection function of your WF-1000XM5. Thank you so much for the love and for choosing the best brand, Sony! - Romeo