Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Love these
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality of these they sound really good and honestly haven’t took them off since!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vic06,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
For the enthusiasts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like most sony products, you need to give them some time to set in fully and break in the drivers, but once they do, they sound amazing like full and even in all frequencies. I love em
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your experience, Jandohittin! We're glad that you are impressed with the performance of your Sony WF1000XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life
Good Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please with item, use the earbuds everyday all day no issues. Comfortable to have in ear, dont even notice them after a while. Battery life is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Styles,
Great! We're thrilled that you like the comfort, battery life, and functionality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
One of the best earbus on the market.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of earbuds. A clearer, richer quality of sound over other name brands. Enriches listening through all types of applications and devices. Mahalo Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 808shopper,
Fantastic! You've made a great choice! We are very happy to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Fit
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones is a must ! Perfect fit for long walks, run and everyday wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardS, Thank you for the amazing review! We're very happy to hear that you find it perfect for your long walks and everyday wear. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Very high quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones. They sound and feel great. Only issue is the app can be a little cumbersome to navigate and you cant get the tracking like galaxy buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeilB, we're glad you are enjoying our product. We appreciate your feedback regarding the Headphone Connect app. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Perfect!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Perfect earbuds! They cancel noise like no other.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandraR,
Thank you for your 5-star review! It’s great to hear that the WF1000XM5 earbuds are living up to your expectations with their top-tier noise cancellation.
Thank you for choosing Sony, and enjoy your moments of uninterrupted sound! -Maria
- Pros mentioned:Sound quality
Great choice.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was a breeze. The sound and microphone audio are better than my previous headphones and I am satisfied with the additional features..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymundoD, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit
Great overall buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great upgrade over my Galaxy Buds. I am a Sony fanboy but a Samsung faithful. I read reviews for a while before I finally pulled the trigger. No regrets so far!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Loghyc,
Fabulous! You've definitely made a great choice! We're extremely pleased to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony WF1000 - They sound good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good and solid. Need for a secondary app for more functionality isn't something that appeals to me. They function just fine without the app. 5/5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Amazing! You've made an excellent choice! We are truly happy to hear you are very satisfied purchase and you are enjoying its exceptional audio quality and overall features of these earbud headphones. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Battery life
100/100
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is a very strong point of this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Douglasl24,
Thank you for your perfect review! We're thrilled to hear you're enjoying the impressive battery life of your WF1000XM5 earbuds.
Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life
Better than last model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.expensive but very good quality and battery life. If you have the extra cash definitely look into getting one of these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaiahP, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Almost perfect.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. However dont really like that the buds are now foam instead of silicone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vadim, thanks for commenting! We are truly happy to know that you're satisfied with the amazing sound quality of your WF1000XM5. We greatly appreciate your feedback with supplied earbud tips. Thank you for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Battery life
Husband Loves
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my husband, loves the sound and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennieB, Awesome! We're thrilled to hear that your husband loves the sound quality and long battery life of the WF1000XM5 headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Work great, but not as comfortable as XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest, I don't love the way these fit in the ears compared to the last model. However, the audio quality is great. I don't think you'd be missing out if you got the xm4 instead however.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobS, Thank you for your feedback on your new Sony WF-1000XM5. We're glad to hear that you are enjoying the audio quality, which is one of the key strengths of the WF-1000XM5. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
Hope this helps and thanks for choosing Sony! -Sam
- Cons mentioned:Connectivity
Connection problems! Need case to pair! ANC bad!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Today the left earbud stated the battery was low and turned off. I put them in the case to reset for about 1 minutes, took them back out, and they are at 99%. These are complete garbage! These glitch every day. 50% chance one won’t connect to Apple Watch. I’ll have to reinsert into the case, which I don’t carry into the gym with me. If I tap to turn off noise cancelling to talk to someone, one earbud will turn it off and the other won’t. The only fix is to put the earbuds in the case or forget pairing and re-pair them altogether. I don’t bring the case with me into the gym or on a jog, that would be ridiculous. This trend of requiring the charging case to pair is absolutely absurd . If you’re in the gym or out for a jog and the charging case is in your car or at home, you can’t re-pair your earbuds when they glitch. Rebooting your phone or watch doesn’t fix the problem. Repairing is often the only way to fix. Why can’t we long click both earbuds to setup pairing mode? Common Sense! Why does this need to be more difficult than it should be? Imagine needing to put your phone in a special case to pair it to Bluetooth devices. That sounds really foolish right? So why do we require that for earbuds? The ANC is less than average with these. I suspect the foam tips are part of the problem. I’ve had about 6 pairs of earbuds in the past 3 years. These have the worst ANC of them all.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Sounds great but….
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has great sound but the ear bud tips are not that great. The memory foam feels a bit awkward at times and it slips out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Thanks for commenting. We are glad to hear your satisfaction with the amazing sound quality of your WF-1000XM5. We greatly appreciate your input with the supplied earbud tips, and we are sorry if they didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony.
Best regards,
Romeo
Sony noise canceling ear bud.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every bit as good as advertised. The noise canceling is definitely the best one out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Batman,
Thank you for sharing your feedback! We're ecstatic to learn that the Sony - WF1000XM5 are living up to their reputation and that the noise cancelling has impressed you so much. Enjoy the immersive listening experience, and thanks for being part of the Sony family!
Regards,
Dominick
- Pros mentioned:Sound qualityCons mentioned:Volume
louder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is great could be louder having trouble keeping in my ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi franksink,
Thanks for your comment. While we are thrilled to hear about your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry if its loudness and fit didn't live up to your expectations. This is certainly not the news we'd like to hear from you. The earbuds may not work as designed if they are not worn properly, or the size of the earbud tips doesn't match the size of your ear canals. The following information on this article is important in order to maximize the volume, noise canceling function, and sound quality for music and calls.
https://www.sony.com/electronics/support/articles/00262839
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is top tier, and not to metion the noise cancelation, which is also top notch highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Color, we're glad you like the sound quality and noise canceling feature of our WF1000XM5! Thanks for choosing Sony! ~Earl