Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
Should have gone with Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased with high hopes and expectations based on my previous purchase of the Sony Noise Cancelling Headphones Model WH-1000XM4, which I regard very highly. The XM5 earbuds left me underwhelmed. The noise cancelling was mediocre. Street sounds bleed in all the time. Same for sounds at home when near anyone conversing. My Bose earbuds are far superior in this category. The only good point is how easy the XM5 connect via bluetooth. On the downside, they sometimes connect to my devices while still in there case. Annoying. I would not recommend for the price. Bose earbuds are a better deal.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .HI Deviceaid , We regret that the noise canceling did not meet your expectation. This is definitely not the experience we'd like you to have. We'd love to help and turn your experience around. If the noise canceling is not sufficient, please try the following steps below:
Make sure the noise canceling function is turned on.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.
Ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html and
https://www.sony.com/electronics/support/articles/00298372?utm_source=glean
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Close to perfection as possible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones, only a slight improvement if it was possible for me to use the app to find it if it was lost and also Sonia use some memory foam for the earbuds and the inside of the ears to make it more of a custom fit. Even if it was the cost $100 extra, I think people would’ve paid for the custom fit but perfect headphones for the current technology/desgin.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CloverM, Thanks for sharing your experience with us. We're glad that you like the new Sony WF1000XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your feedback regarding the app. This can help us improve our products in the future. Enjoy and thank you for choosing Sony! - Craig
- Pros mentioned:Sound quality
Sony ear buds worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality ear for work phone calls , Ear phones worth the price!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoseR,
Great! It's nice to hear that you are satisfied with your purchase and with the audio quality of our WF1000XM5 earbuds. You can now enjoy clear phone calls and awesome music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Incredible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise canceling and sound quality and with different ways to answer the phone call
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexisS,
Amazing! We are truly delighted to hear your satisfaction with the exceptional sound quality, industry-leading noise canceling feature, and amazing functions of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
You can’t track these on I Phone!!!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Imagine buying a pair of $300 earbuds and not being able to track them? Because it only supports Android and you can’t track them on Find My.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ghostrobles, Thank you for your feedback regarding the WF-1000XM5! We understand your concern about the lack of tracking support for iOS devices. Currently, the WF-1000XM5 earbuds support tracking features primarily through Android devices. We appreciate your input and will consider it for future updates. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony Wf-1000xm5 Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones execellent sound quality and connectivity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FABI, we're glad you love the sound quality and connectivity of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony does it again!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and great features. The best on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaymac,
Fabulous! We are so happy to know your satisfaction with the exceptional features and amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your awesome review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
10 out of 10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones on the market. Quality sound and AMAZING noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sable2U, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best ear buds i have ever used
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a grate pair of earbuds i would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RedFalcon57, That's awesome! We are glad to hear that your new Sony WF1000XM5 wireless in-ear headphones are the best headphones you have ever used. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Excellent true wireless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best true wireless earbuds on the market. Sound quality is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Fantastic! You've definitely made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great for workouts!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are great. I've tried many different brands in the past but these ones are on a different level when it comes to noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the perfect rating, Sammy! We're happy to hear that you are impressed with the noise cancelling feature of the new Sony XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day! -Craig
Poor Fit and Connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried every bud tip and even some old ones I had laying around and I could not get a good seal. As a result they kept falling out of my ear and active noise canceling would not work. The sound seemed very distant and low quality and they feel very bulky in the ear. Had to return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello user729855,
Thank you for considering Sony products.
We sincerely apologize that the WF1000XM5 earbuds failed to live up to your expectations. It’s disappointing to hear about the fit issues and the sound quality concerns you experienced. This certainly doesn’t reflect the high standards we aim to deliver.
Please know that your feedback is very important to us, and we will share your comments with our dedicated Sony team for further review as we continue improving our products.
Thank you for sharing your experience and for your understanding.
Best regards,
-Fred
- Pros mentioned:Sound quality
Solid earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is good sound quality is good. Noice cancellation is the best i ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KilluaPrime,
Fantastic! We are truly happy to hear your satisfaction with the amazing sound quality, industry-leading noise canceling feature, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Excellent Bluetooth earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation/isolation and supporting LDAC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Strudel,
Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
Great quality misleading color
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great head phones but if your looking for the link color just know it’s a lot darker in person
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CameronH, Thank you for sharing your feedback on the WF1000XM5. We're glad to hear that you find them great! Regarding the link color, we appreciate you pointing out that it appears darker in person. This information can certainly help other customers manage their expectations. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass
Excellent bass!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome bass sound! Excellent quality and would buy it again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesseS,
Thank you for your purchase and we are truly happy to hear that you are pleased with the bass and overall quality of our WF1000XM5. Can't wait to hear your next awesome review. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony Wf 1000xm5 Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, fast charging and great sound quality BUT poor call quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, GAT26.
We are happy to hear your satisfaction with the amazing sound quality and fast charging feature of your WF-1000XM5. We are sorry if you are experiencing an issue when using it for calls. The earbuds may not work as designed if they are not worn properly, or the size of the earbud tips doesn't match the size of your ear canals. In order to maximize the noise canceling function and sound quality for music and calls, please refer to the following link:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Best sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality worth the price and easy recharge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkS, Thank you for the great review! We're thrilled to hear that you appreciate the excellent sound quality and quick charging of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Great fit!’
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable!! Fits great. Ears aren’t sore after a long time of wearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChadO,
Fantastic! We are truly delighted to hear your satisfaction with the very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and very easy to use I love them and recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zone, we're glad you love the ease of use and sound quality of our product! Thanks for choosing Sony. ~Earl