Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing Sound!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very similar sound profile to the wh-1000mx4 but in an extremely compact form factor perfect for gym use excellent noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JavierV,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the size and noise canceling function of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Perfect for what I need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing, love the noise canceling, and the new command features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CorinCooper, great! We're glad you love the noise canceling feature of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones even lighter and better noice canceling then the m4s i had before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, Thank you for the excellent review! We're glad you like the lightweight design and amazing noise cancellation of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Two thumbs up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them the sound quality is amazing I go back and fourth between my AirPods and these I love them both but the are really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derrick, Thanks for the positive feedback on the new Sony WF1000XM5 Wireless earbuds. We're glad to hear that you are impressed with the sound quality of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
they are a headphone option
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is very good. The sound is quite good and the UI has improved a bit. I also have the WF1000XM4 and those are more comfortable by far, these hurt my ears after an hour or so (I could wear the XM4s all day). The newer headphone do not sit in their case easily, the old generation snapped into the charging case very nicely. There is no improvement to the Bluetooth connection or range, in fact it seems worse. Over the improvements do not outweigh the negatives of the newer model (which only lasted me about a year). More planned obsolescence trash unfortunately.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tlcRokuTV,
Thank you for your review. While we are pleased to know about your satisfaction with the amazing noise-canceling feature and great sound quality of your WF-1000XM5, we are really sorry if it didn't live up to your expectations. We appreciate your feedback regarding when putting the headphones into the charging case. Also, we are pleased that you're satisfied with the very comfortable fit design of your WF-1000XM4.
We'd love to help you troubleshoot the problem you're having with your WF-1000XM5. To start, if you haven't already, we suggest updating the headphones' firmware to the latest version. This update enhances the WF-1000XM5 functionality and features while addressing any performance issues you might be experiencing. For more details, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
As for the Bluetooth connection issue, the following article may help resolve this problem:
https://www.sony.com/electronics/support/articles/00298369
And for optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great the reason for the three star one the don’t stay in you ear the fall out specially when you sweat from good run. Second sometimes they disconnect from your Bluetooth.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DwayneM, while we are glad to hear your satisfaction with the amazing sound quality of your WF1000XM5, we are really sorry if they didn't fit your ears well and if you're experiencing a Bluetooth connection issue. This is certainly not the experience we were hoping you would have. For the Bluetooth connection issue, the following article may help resolve this problem:
https://www.sony.com/electronics/support/articles/00298369
And for optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Review of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good i like them makes me bump my music.i like music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZakB, oh yes! We're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Better than my beats!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them! Never thought these little thinks would sound so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewtoCanon, we're glad you love the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and good sound quality, I recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlR, nice! We're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great quality as normal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony rocks. Sound quality is great as well as app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krazyglu, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great quality earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. I like the múltiple foaming eat bud tips, and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GerardoM, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as good as the xm4 model. Would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MatthewS, We are happy to know that your new Sony WF1000XM5 wireless in-ear headphones are the best earbuds for you. Your continued support means so much to us. Thank you for your purchase. Enjoy! Vincent
Best earbuds ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ever!!!!! I’m so glad Best Buy representative help me with this purchase!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Ginster,
Thanks for the comment and the 5-star rating review! We are delighted to hear that you are enjoying Your Sony Earbuds! Do not forget to download the Sony Sound Connect app to enhance the experience!
We really appreciate the preference, thanks for choosing Sony and have a nice day!
-DiegoV
- Pros mentioned:Sound quality
Best on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device. Great sound quality. the best earbuds on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. Love the ambient mode and noise cancleing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sebastian,
Thanks for commenting! We are very happy to know that you love the amazing sound quality and exceptional noise canceling/ambient sound mode functions of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Game changers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality noise reduction and features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevsway, we're glad you like the sound quality, noise canceling feature of our product! Thanks for choosing Sony. ~Earl
- Cons mentioned:Connectivity
Please don't buy these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely disgusted by this purchase. Got water damage, less than 3 months old. Sony doesn't offer warranties, nor has the ability to repair it. Best Buy won't help. This is totally broken, and costs over $300 with tax. Sony's recommendation is to "check the yellow pages and find a repair center". Please, do not purchase these earbuds. They aren't good quality and break very easily with no hope of fix. Connectivity isn't that great either. Sound is ok, not as good as Airpods. Such a waste of money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ANewBrickForMyDisplayCase, we are truly sorry to hear about your experience with the WF-1000XM5. We completely understand how frustrating and disappointing it must feel to invest in a product, and have it fail in such a short time, especially without the support you were hoping for. That's not the kind of experience we want you to have.
We understand your frustration and want to help in any way we can. We appreciate sharing your honest feedback as it helps us improve.
Please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:
We are here to support you! Regards, -Dominick
- Pros mentioned:Comfort
Better design than the previous gen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is better than last gen. The shape makes wearing more comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaiC,
Amazing! We're thrilled that you like the design and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Sound, perfect design
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Transparency is not upto airpods pro 2 but still very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GauravK, Thank you for the 5-star rating! Good to know you like the great sound quality and design of your Sony WF1000XM5. We're also glad to hear your feedback about the transparency or ambient sound mode of these earbuds. Your insights are important to us as we work to meet and exceed your expectations. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony ear buss
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds I’ve have ever owned. Music sounds fantastic!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward, we're glad you like the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl