Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony ear buss
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds I’ve have ever owned. Music sounds fantastic!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward, we're glad you like the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
The best out there
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best money can buy noise cancel is the best. Sony quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, we're glad you like the sound quality of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very much enjoying these earbuds. Sounds great but I do wish that the voice would come back telling me battery percentage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickC,
You made the right choice with the WF-1000XM5! We're glad that you like the sound quality of the headphones. Your feedback about the voice notification is greatly appreciated.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Noise Cancelling Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling earbuds I have ever used. They work as advertised. Maybe more than I wanted to pay, but work well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seymour,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best of Both Worlds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like a combination of the XM4's and Link Bud S's. Pricey though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaneK, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've had. Better than the xm4 no battery issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexN, we're glad you like your purchase! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Well worth it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are an absolute joy to use, and sound amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi June, Thank you for the 5-star rating! We are glad to hear that you are happy with the sound quality of your new WF1000XM5! Thank you for choosing Sony! -Carl
Great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones have always been good. These support LDAC and you can really tell
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deso, thanks for sharing your great experience with the Sony - WF1000XM5! We are thrilled to hear your enjoying the astonishing sound quality with LDAC and High-Resolution Audio. The small, light and beautifully design is perfect for long listening sessions! We hope this continues to be a pleasant experience for you, and thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding better than the more expensive ones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SnQQpy69, fabulous! We are thrilled to know that you're satisfied with the amazing sound quality of your WF-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Charging case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has the best sound quality, however, I did not like the size and how hard it is to take it off the case. There simply is not enough grip to take it out of the charging case. You have to try it to understand what I am talking about.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Maverick.
We are thrilled to hear your satisfaction with amazing sound quality of your WF-1000XM5. We truly appreciate your feedback with the size of the headphones and design of the charging case and we are sorry if they didn't live up to your expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Noise Canceling Features Didn't Work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these. They have a nice premium weight and feel. However, the earbuds did not fit well no matter what tips I used. Additionally, the noise-canceling features that I was looking forward to did not work as expected. I would not recommend these earbuds to others, as I believe there are better options available on the market in the same price range. It's essential to consider other options before investing in this pair of earbuds, as the overall experience can be frustrating and disappointing if the fitment and / or features do not meet your expectations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pikford,
We are really if our WF-1000XM5 didn't live up to expectations. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
As for the noise canceling, please refer to the suggested troubleshooting steps on this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00298372
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you & your feedback, and thanks for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds money can buy. Never leave the house without them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TracyJ, we're glad you are enjoying your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Just Right
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are what I was hoping they would be! Loving them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jani, we're glad you love our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Fit
Good fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally have a set with memory foam ear pieces. Mich better fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baldmadman, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Best buds ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best buds I have ever used. The WH-1000XM5 are the only thing better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD, Awesome! We're very happy to hear that find them to be the best you've ever used. It's also fantastic to know that you appreciate the WH-1000XM5 headphones! Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony ear pod review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and works perfect with my Galaxy phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnA,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones and how they work well with your smartphone. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Fantastic Headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really reliable with fantastic sound quality. I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaiderA, awesome! We're glad you love the sound quality of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After weeks of use im not disappointed. I use them for about 8 hours a day
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, ColbyA! We're glad that you are impressed with its performance. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony Ear bud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good buy. I will recommend. The sound is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AdekunbiB, We are glad that you like the sound quality of your new Sony wireless noise canceling in-ear headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are amazing! The noise canceling is remarkable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielS, we're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl