Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
Great for being solo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need both headphones in to control music properly so hopefully you don’t need to hear anyone well using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AustinT, we're glad you are enjoying you new earbuds! Thanks for choosing Sony. ~Earl
Massage Life Center
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To Aamanda at Massage Life Center: You are beautiful in Gods eyes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MahmoodN, we're glad you had a great experience purchasing our product. We hope you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Not worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset delivers excellent sound quality for music, but unfortunately, it has poor voice quality for calls. Despite being pricier than the Apple alternative, it lacks volume adjustment from the earplugs. It should suffice for listening to music or watching movies, but I wouldn't recommend it for phone calls or Zoom meetings.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FreddieO, thanks for choosing and purchasing our product. We're happy that you like the sound quality of the WF1000XM5. We're sorry to hear that you have an issue with the voice quality during calls on your Sony unit. When you use the video calling application, open the settings* of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WF-1000XM5 Hands-Free)]**. When the settings of the video calling application cannot be checked or calling connections [Headset (WF-1000XM5 Hands-Free)] cannot be selected, select [Headset (WF-1000XM5 Hands-Free)] on the settings of your computer to make connections. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good for phone calls it could be better but good price just for listening tablets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fatimacazares, thanks for commenting. We're thrilled to hear about your satisfaction with the reasonable price of your WF1000XM5. We're sorry if its call quality didn't live up to your expectations. Please ensure that the earbuds fit snugly in your ears. If the earbuds do not fit your ears, the phone call quality may decrease. Here are some important factors to consider:
• Make sure that headphones are worn properly.
• Make sure that the earbuds are firmly and completely attached. If you are using the supplied earbuds (EP-NI1010), lightly turn over the earbud tips to make sure that the sound output hole is completely covered by the earbud tip.
• Use the earbud tips that best fit with your ears. Measure the air-tightness of the earbud tips and find the optimal size of earbud tips using the Sony | Headphones Connect app.
For more details, please refer to the following articles:
https://www.sony.com/electronics/support/articles/00298371
https://www.sony.com/electronics/support/articles/00262839
I hope this helps you, and thanks for choosing Sony!
Best regards,
Romeo
Fit and Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked these up and tried them for a couple days. The foam tips didnt work for me. Took a long time of adjusting and trying different ear tips, but in the end none of that worked. The right bud sounded like there was a ‘whoosh’ type sound coming from it. Almost like air was blowing over it, but I was in a quiet environment. So probably because of all that, the sound quality was definitely acceptable, but nothing special. Actually thought the airpod pro 2nd generation sounded better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pilotjs152,
We regret to hear that you are not satisfied with the WF1000XM5. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
You also have the option to adjust the Equalizer/CLEAR BASS setting of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
uncomfortable fit, touch controls too sensitive
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I snowboard alot and wearing your beanie or helmetguard over this headphone mutes it. Unusable on the mountain.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, JonathanH,
Thanks for the comments. We are sorry to hear about the inconveniences presented, as we understand this is not the experience our customer are meant to go through. We would like to mention that you can download the Sony Sound Connect app, where you can manage the touch sensor functions, that way you can avoid unwanted muting. We will add a link which you can access to get more information on the functions of the earbuds' touch sensor and troubleshooting for the issue:
https://www.sony.com/electronics/support/articles/00273264?utm_source=glean
We appreciate the understanding and thank you for considering the Sony products. Have a nice day
-DiegoV
- Pros mentioned:Comfort
Sounded ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded just Ok overall was a little more comfortable in ear than other earbuds of its kind and the earbuds lacked bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALLENZ470,
Thanks for sharing your review and experience with the headphones. We're glad that you like the comfort of the headphones. Your feedback about the sound quality is greatly appreciated.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following:
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
Hint: The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably.
You also have the option to adjust the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Probably the best in ear earbuds ive ever bought
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the foam earcups they come with, ive alwasy struggled to keep ear buds in my ears because they alwasy fell out but these are absolutely perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bates117, perfect! We are truly happy to know that you love your WF-1000XM5 and that you're satisfied with its very comfortable fit design. Thank you so much for sharing your great experience with these headphones and for choosing the best brand, Sony! - Romeo
Not that great for the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great for the money. The Best Buy employees were great though. They made the return painless. All the employees at this store are always so helpful!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Trendnever,
We're sorry to hear the WF1000XM5 earbuds did not fulfill your expectations, especially in terms of value for money. We appreciate your honesty and understand how important it is to feel satisfied with your purchase. If you ever reconsider or have specific concerns about setup, audio quality, or features, please don’t hesitate to reach out—we’re always here to offer tips or troubleshooting to get the most from your earbuds.
Thank you for considering Sony products.
Best regards
DiegoV.
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned the XM4 before this, and there was a issue with it not charging anymore, and Sony's warranty covered it, and i decided to get this set
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sgvjon, thanks for choosing and purchasing our product. Hope you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Ear buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them mostly for the steam deck but also my phone. It does have an app to use which was nice to customize it specifically for what you want.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeyW, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-1000XM5 and for choosing Sony! - Romeo
Fantastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as an upgrade for my fiancée, who has the Sony WF-1000XM3. My fiancée absolutely loves them and uses them all the time. I’ve tried them and I was really impressed. Worth all the money and will be buying another pair for myself in the near future.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Ninja2234! We're glad that you are happy with your new Sony WFXM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
So so buds.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds, but very hard to operate when riding a mountain bike so I returned them and bought Bose instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewM,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. It's unfortunate that the headphones were not perfect for your lifestyle. Your feedback is extremely important to us and is very much appreciated. We hope you will still consider Sony for your future purchases.
-Ralph
AWFUL Ambient sound noise outdoors, not worth $300
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWFUL Ambient sound setting; when using ambient sound setting for outdoor exercise on the trails (so you can hear cars and others using the trail..) the mic placement is bad, so it amplifies wind noise so much you can't hear the music and have to take them out of your ears. Bad design Sony. Indoors theyre no better than my old Galaxy Buds 2, so dont burn $300 on something that is useless outside (noise cancelling or 'off' setting is dangerous and stupid because you need to be able to hear oncoming traffic and earbuds obviously plug your ears..). Going to shop a few others but definitely DO NOT buy these for outdoor use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TravellingGamer, we're sorry to hear that you have an issue with the ambient sound feature of your Sony unit. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In this case, set the Ambient Sound Mode to OFF. Turn off the Ambient Sound Mode by tapping the touch sensor on the left headset unit to switch off the Ambient Sound Mode. This should help reduce the wind noise. Please make sure the headset is worn correctly in your ears. Twist the headset to fit it properly, as an improper fit can affect the performance of the Ambient Sound Mode. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779995.html?search=wind%20noise
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Battery life
Way too slick
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life in these can last on an entire international flight but once you drop them, it ruins the battery to the point where they won't hold a charge any more And they keep making the new models even smoother to slip off your fingers It's annoying
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MikeB,
We're truly sorry to hear about your experience. It's definitely frustrating when a drop affects performance, especially for something as important as battery life. We'll be sure to pass your feedback along regarding the design-grip and durability matter, especially for frequent travelers.
To restore full functionally of your XM5s, please visit the Sony Support site, click Product Repair at the bottom of the page for your repair options.
Thanks for considering Sony Products.
Eliab
Malfunction after a year
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use them every other day to listen to stuff while I work and after around a year of use they start to automatically connect to my phone when they're in my pocket, they don't dock properly--which causes them to run out of battery while they aren't in use, and the case seems pretty poorly made, it doesn't seem to close right and just putting it in your pocket just seems to damage it (i usually have them in jean pockets that aren't tight, just fit) I'll probably swap to samsung earbuds next time. Also the previous model would run out of battery in minutes from full charge after a year so I hope it doesn't happen with these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianG, Thank you for reaching out to us. We are sorry to hear about what happened to your Sony WF-1000XM5. Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
Carl
Not for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned them. They were not bad, just not exactly what I wanted.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Ez2233,
Thanks for your review and for letting us know your thoughts towards the WF1000XM5. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Thank you for considering Sony products, have a good day.
-DiegoV
Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used the XM4 for over 1,700 hours till the batteries didn't even last an hour on a "full charge". We'll see how these hold up!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WesleyP,
Thanks for commenting. While we are thrilled that you love your WF-1000XM5, we are really sorry if you're experiencing an issue with the battery life of your WF-1000XM4. This is definitely not experience we wanted you to have. If you haven't yet, let's try to isolate and fix the problem by following the troubleshooting steps on these articles:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00266785
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00271301
https://www.sony.com/electronics/support/articles/00284577
You may also try the steps on these links to refresh the content of the headphones:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
And lastly, as a general recommendation, if you haven't tried yet, we recommend updating its firmware to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads
If the issue persists or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you very much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Sony is better than Apple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely nice and don't fall out of my ear, went through two sets of Apple Airpods and they both broke on me so much better job Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DouglasH,
You made the right choice! We're happy to hear that you like your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regret my purchase read reviews that they are good and tried to return them but they said I had used them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KennethH, thanks for sharing your feedback! We are sorry to hear that Sony - WF1000XM5 are not working as you expected. At Sony we strive to deliver high quality in our products, therefore we want to make things right for you, please let us know what were the inconveniences you've found on the earbuds. Please email the information below to socialsupport@am.sony.com so we can give you a personalized assistance.
Full Name:
Best buy Username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for choosing Sony!
Regards,
Dominick