Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Ok not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is terrible on these. They do have good sound but not great. I took these back and got Bose quiet comfort and the low sounds are even clearer but these do sound good. Also the case and ear buds are very small, much better than Bose. HOwever the noise cancelling is so bad I couldn't use them. If noise cancelling isn't big for you they will probably work but the Bose are cheaper and just as good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesL, We’re sorry to hear you did not have a great experience with the Sony WF1000XM5 and they had to be returned. This is definitely not the news that we would like to hear. While we're glad you like the sound quality and compact size of the charging case and the earbuds, we regret to learn that about the noise canceling issue that you've had with these unit. Performing the steps on this link ensures optimal noise canceling experience with these earbuds: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Sound quality
Overhyped, buyer beware!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Only get decent ANC with larger tips, but those are extremely uncomfortable after 15 min. Poor voice quality on phone calls unless you are in a quiet environment. Software/firmware is terrible. Earbuds tend to connect to phone while still in case, which make answering calls frustrating because you have to manually switch to headset when answering calls same goes for watching media..
No, I would not recommend this to a friend Great sound and noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a Sony WH1000 over the ear headphones, the performance is superb. The fit and finish is spot on the money. Its everything i expected, but sadly I lost it somewhere and i miss it. So i went and got this set of earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrVang, You've made a fantastic choice! We're so glad you like the great sound quality and exceptional noise cancellation of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Sony Eatbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had Bose before this pair and Sony doesn't match that sound. I had trouble with them staying in even after changing the ear pieces serval times.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarkO, We're sorry to hear that your Sony WF1000XM5 did not live up to your expectations. This is definitely not the news that we would like to hear. We understand that finding the perfect fit can vary from person to person. If you've already tried changing the earbud tips to another size and you're still having issues with fit, we suggest trying out third-party earbud tips.
To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
Hope this helps and thanks for choosing Sony! -Sam
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great product, really enjoy using these. If i had to knock it for something it would only be the transparency mode as it’s not the best but that’s it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianG,
Thanks for commenting. We're thrilled to learn that you're having an enjoyable experience with your WF-1000XM5. We truly appreciate your feedback with the transparency or Ambient Sound Mode. You can actually adjust how much of the outside world you want to hear within the Sony Headphones Connect app. For more details, you may visit the following Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779995.html?search=ambient%20sound
If there's something that we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
- Romeo
Thumbs Up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love walking with these. My first earbuds and glad they were Sony. Instructions? No; None included in packaging. Went to YouTube. Love the ear size option fittings My wife and can both use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardL, We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Game changers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling Webs (wireless ear buds)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan6181, Awesome! We're very happy to hear you're satisfied with your purchase. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Uncomfortable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good, but they are super uncomfortable. The eartips are hard and make my ear hurt after a short time of wearing. These are now collecting dust on my shelf.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Aidan.
We are delighted to hear that you find the sound quality of the WF-1000XM5 earbuds to be good, but we are truly sorry that they are super uncomfortable due to the hard eartips, which has led to them collecting dust. We understand that comfort is just as critical as sound quality, and we regret that they are causing you pain after a short period of wearing.
We would like to help you resolve this and get back to enjoying your premium earbuds. The WF-1000XM5 includes multiple sizes of ear tips in the box. We highly recommend trying the smallest or largest sizes to ensure a better seal that relieves pressure.
If you would like direct assistance with fit or have further questions, please feel free to reach out to our dedicated support team here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope to help you find a comfortable fit so you can enjoy the amazing sound quality!
Best regards, Gus, Sony Social Media Team
- Cons mentioned:Connectivity, Volume
Black Sony buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t stay in my ear and connects to phone when in case. Doesn’t get as loud as I’d like.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AngelaR, We apologize for any inconvenience that you experienced with your Sony WF1000XM5. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. For Bluetooth connectivity issue, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
And for low volume issue, please follow the steps on this link to ensure optimal listening experience:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Volume
Do not buy, way overrated and overcomplicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If zero stars were an option, id probably select that. Other than the nice case, these are worthless. I have disliked them from day 1 but tried them for a few weeks, and now want to throw them away. They rarely function normally, sound quality is mediocre, not loud like I enjoy during my workout. Sony makes you use this app for everything, and its a gigantic pain. Way to over complicate something so simple… seriously these are worthless… I hope to recoup 25% of my investment on these… wont even use them as backup headphones because they are unreliable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonW, we regret to hear that the headphones and use of the app did not meet your expectations. This is definitely not the experience we'd like you to have with our products. Sony values the opinions of customers and is always striving to provide the best experience possible. We'd love to help you troubleshoot your problem and turn your experience around.
For optimum performance, please ensure the software is updated with version 3.0.1 installed. You can check and verify the software by launching the Headphones Connect app.
For sound related concerns, please try the following:
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities or volume.
Adjust the volume on the connected device.
Set the headset units into the charging case, and close the charging case lid. You may be able to resolve some issues by setting the headset units into the charging case.
Reset the headset.
Initialize the headset, and pair the headset with the device again.
Ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Subpar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these for 10 months now and I don't recommend. I own a WH-1000XM4 for 6 years now and it's superb. I would have been happy if these performed half as good but they don't. Noise cancelling is almost non existent. Fit doesn't work for me and sound quality is just OK. My 7 years old cheap Samsung earbuds bits these. Disappointed given these are pricy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
We're really sorry to hear that you're not having a great experience with the WF-1000XM5 earbuds. We totally understand how frustrating it can be when something does not fulfill your expectations, especially after enjoying the WH-1000XM4 for so long.
For a better fit, we recommend trying out some of the various ear tips available, as they can make a big difference. Also, It's worth mentioning that you can actually fine-tune the noise cancelling feature through the Sony | Sound Connect app to see if that helps with the performance.
If you still have concerns or need assistance, please don’t hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany
GREAT AUDIO
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great but the noise canceling leaves a bit to be desired. I have used them on a plane and they just don't fit well enough to keep the sound out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryG, we're glad you are enjoying our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Battery life, FitCons mentioned:Touch controls
Excellent Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WF-1000XM5 These headphone were packed very nicely using minimal recyclable packaging and without excess materials. On taking them out of their small case and putting them in my ears, they fit! They made a gentle tone, and were connected to my phone. That easy! Sound is amazing right out of the box! What more can I say for the great experience in the first 5 minutes! On further testing, they continued to be very impressive! PROS: They provide amazing sound both at low listening and high listening levels. Base is very solid and present in just the right amounts even using the “flat” setting on the app! The highs are crisp and clear without “hurting” my ears due to excessively overpowering highs or lows. I highly enjoy listening to these buds at all listening levels! The storage case is small yet packs some charge to keep these things going. The case uses a USBc charging port and also can be charged on a standard wireless charging pad. I found that “tilting” the case to the side aided in removing the buds from the magnetic case. When you remove a bud from your ear (or if it should fall) the music pauses until you reinsert the bud or you push play again on your device. Yes, you can use just one bud in one ear if you place the other one in the case. Once you figure out where the capacitive touch pads are located on each bud, they work OK. However some gestures (volume) require up to 4 taps. The app is daunting at first. There is a lot going on and a lot you can do. If you take your time and use the built in help, you can figure it out pretty easily. You can connect 2 separate devices via Bluetooth that will be remembered by the buds. The app will show which devices you have connected and to which device you are currently using. The App will also show charge levels for each ear bud separately as well as the charge level in the case! Nice feature! Noise cancelling works. There are 3 settings in the app, Noise cancelling, Ambient sound, and Off. However using the left ear touch sensor it only toggles between Noise Cancelling and Ambient. If you want “off” I had to go to the App. CONS: The touch sensors are iffy. They work, but until you find the “spot” to touch, you will be fumbling and get frustrated. A raised “bump” on the pads would be welcome. I tended to go back to the app and do the changes. Four taps to change the volume is just way too complicated, you will default to your devices volume control. The app is busy and daunting at first glance. You need to study it and spend some time with it. It offers a lot of information and help once you get the hang of it. It is however well organized when you really work with it. Using the triple dots in the upper right corner you will be offered a tutorial. That’s a great place to start and learn about the features. CONCLUSION: I really love the sound on these buds. Not only are they light and fit my ears right out of the box, they sound fantastic! They are buds I can wear for hours and not get tired of listening to them. The Flat equalizer setting never works on my other buds for my music tastes. However, on the Sony’s, the flat setting is my new go to. The sound is clear, undistorted, and clean, with some very good base that does not make my head tired after listening for awhile. The case size and charging capabilities are excellent. The app offers some excellent help and features. The touch sensors on the buds themselves are not my favorite, I tend to go back to my device for volume control. However the sound and comfort still pushes me to give these buds a 5 star rating and to recommend these to a friend.
I would recommend this to a friend Cheap is expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a good experience using this product. The product is expensive and original. It fell down several times and still functions well.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback about the WF-1000XM5, LewisM. We're delighted to hear that you've had a positive experience with the product and that it continues to perform well even after being dropped several times. At Sony, we strive to design our true wireless earbuds not only for exceptional sound quality and innovation, but also with durability in mind, so your experience with their resilience is especially appreciated.
We recognize that the WF-1000XM5 is an investment, and we are grateful for your trust in choosing an original Sony product. Your acknowledgement of its value serves as encouragement for our continuous efforts to deliver original and high-quality devices. If you have any suggestions or need support, please don't hesitate to reach out. Thank you again for being part of the Sony community and for sharing your experience with us.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Earbud
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not my favorite earbuds, they fit kinda eh, but sound great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about its fit is greatly appreciated. For optimum fit and comfort, make sure that you are wearing both earbuds properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds. I use them daily. Phone calls, music, both work well. You can use only one ear bud or the other at a time doesn't matter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joshua, Thank you so much for the 5-star rating! We are glad to hear that you are happy with the sound quality of your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Good app support. I found them to be uncomfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelG, We're glad that you like the sound and app. We're also sorry if you find them uncomfortable. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. For comfortable listening experience, please select the ear tips that best fit and wear them properly. Reference: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Should you need further assistance, please email us at socialsupport@am.sony.com.
Regards,
Erin
Not for everyone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really hyped when sony announced these earbuds. The feature set was rich, and sony always delivers on the noise canceling front. That being said i had to return these because I wasn’t impressed by the sound, and even worse i found them very uncomfortable. The eartip material choice was a mistake, and i have heard many others say that could not get a perfect fit. If you are interested in these go ahead and buy them. Just make sureyou test them within the return period to see of if they work for you.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fjd93, Thanks for the feedback. While we're happy that you like the features of the earbuds, we're sad that you are not impressed with the sound quality and fittings, causing you to return them. There is actually a literature available in our support site that can help or show you how to properly wear the earbuds : https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html Also, your earbuds came with multiple set of ear tips you can choose from and in addition the “Sony | Headphones Connect” app can help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. Again, we apologize for inconvenience and your feedback can help us improve in the future. We hope you'd still consider our products in your next purchases. Thanks for choosing Sony! -Craig
Great customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This store has great customer service, other stores I've been to lately, this has not been the case. Sales person was knowledgeable. The product, thus far has been great, good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebeccaR, awesome! Glad you had a wonderful experience with your purchase! Enjoy your new earbuds! Thanks for choosing Sony! ~Earl
Great fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using my XM4 for a while, I noticed that they weren't holding the charge as long as they used to. I decided to replace them and opted for a new pair with a better ear fit, hoping to alleviate the issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Morel,
You made the right choice upgrading to the Sony WF-1000XM5! We're glad that you like the fit of the headphones. We also understand your concern about the battery life. Rest assured that there are no known battery issues with the WF-1000XM5.
If you still have the WF-1000XM4, make sure to follow the troubleshooting steps on this link to help resolve the battery issue:
https://www.sony.com/electronics/support/articles/00284577
If still not resolved, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph