Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10101602
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, crisp sound. Fits tightly in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeC,
Thank you for the 5-star review! We're so happy to hear that you're enjoying the great sound and comfortable fit of your WF-1000XM5 earbuds. The crisp sound you're experiencing is thanks to a key feature of these earbuds: the Dynamic Driver X. This specially designed driver unit provides a wide frequency response and is engineered for low distortion, ensuring your music sounds as clear and detailed as the artist intended.
Thanks for choosing Sony, have a fantastic day!
DiegoV
A welcomed upgrade
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly? These are a nice upgrade over the XM4s. The dual connection works almost seamlessly between my S23 Ultra and Tab s8 Ultra. The smaller size sits more comfortable in my ears which has been a pain point for me from the weight of the XM4s. These XM5s have great sound quality, really cool features with Google Assistant as well as nodding your head to answer calls, or shaking your head to decline calls. Don't let the glossy plastic finish fool you, these aren't cheap at all. I've been on the hunt for a good set of daily drivers and I have finally found it.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Anthony! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
These are the ones to get
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who owned the apple air-pods pro 2, and tried both the Bose QC ultras and Technics az100…do not settle for less. These bring the whole package in terms of astonishing sound quality and clear, crisp instrumentals along with a tight base. The ANC quality is fantastic, leaving nothing between you and your music experience. I constantly find myself reaching for these in excitement when I want a concert like experience at any random moment, coffee shops, my workplace, even at home before going to bed. They are that good..
I would recommend this to a friendGood value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones sound quality wise if your little older sound issues in your ear may not be the loudest but very comfortable in the ears that's why I gave it five stars can't get much better than it really is size wise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Concernedcustomer77,
You made the right choice with the Sony WF1000XM5! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
It's so great, but a few things hold it back
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to give these 5 stars but there are so many little issues that make them unusable. First, the ear tips. NICE IDEA! It's a silicone foam hybrid. However, they tear easily. the outer layers come off. They are impossible to clean. If you use any alcohol at all or any type of cleaning solution, it eats away at the product. That makes them disposable, unless you don't clean your ear tips. Silicone is the only option, so you have to go after market. Then, good luck getting a good clean fit with aftermarket ear buds. I can't find anything that works perfectly. Once you get a good fit from shoving them in your ear as far as you can, the noise canceling is phenomal, but dies out with any gym movement. Great noise cancelation technology is defeated by a poor fit. Next, connection issues. Using these with my phone at the gym, the right ear regularly loses connection for a short section. Nothing bad, but enough to miss a note in a song. Enough to be annoying. It reconnects in less than a second, but it is frustrating. The phone connection is great, it's a newer model android with the most recent update. The bluetooth has no other issues with any other external speakers, so it's just these. the phone is on the elliptical machine right in front of my face or it is in my pocket as i'm lifting weights. It's constantly the right ear. These sound fantastic and have great noise canceling and may work perfectly with different ear shapes. If you cant put up with the deteriorating ear tips or find a good after market. The dropping connection 20 times in an hour is awful.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Haystack,
We're truly sorry to hear that you’re experiencing these issues with your WF-1000XM5 earbuds. We understand how disappointing it is when a product that offers phenomenal noise cancellation is hindered by fit and connection challenges. Your feedback is very important to us, and we appreciate you taking the time to share your experience.
For tips and suggestions on how to achieve a better fit with the earbuds, please review the guidance available at:
helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Regarding the connection issues with the right earbud, please try the troubleshooting steps outlined here:
helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239086.html
Also, check for firmware updates as these can often resolve connectivity issues and improve overall performance. You can do so by visiting:
www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
If the problems persist after trying these steps, please reach out to our product support team directly at 239-245-6354 or via chat at:
us.esupport.sony.com/support/s/support-contact?language=en_US
(Operating Hours: Monday - Friday, 9:00 am to 9:00 pm ET; Saturday - Sunday, 10:00 am to 8:00 pm ET)
We truly appreciate your feedback and hope these steps help improve your experience. Thank you for giving us the opportunity to make things right.
Sincerely,
Maria
Best bluetooth earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and best fit! Plus the battery seems to last all day. It says 8 hours but I usually hear the low battery by the time I get home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fiesta,
Amazing! We're glad that you are enjoying the sound quality, fit, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Good choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, comfortable design and good sound cancellation. Easy to carry in your pockets, optimal case size. Good connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EduardoH, thanks for the 5-star rating! We are so happy to hear that you've found the Sony - WF1000XM5, to be a great choice for you. As you noted they produce an Astonishing sound quality, and they're designed with a shape that perfectly matches the human ear. We hope this continues to be a pleasant experience for you and thank you for choosing Sony. Regards, - Dominick
Very Good Sounding Earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds really surprised me with the sound quality and bass, coming from the AirPods Pro 1st Gen this is a huge imrpovement in both those aspects. If you’re a basshead defintely consider these earbuds, the only area they fall behind in is noise cancellation, its not the best but not bad either. Overall very solid pair of earbuds so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Jose! We're glad that you are happy with your new Sony earbuds. Enjoy and thanks for choosing Sony! -Craig
Great headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to replace my third pair of broken Airpod Pros. So far love them! Great sound, noise cancelling is great, and they don't fall out. Really like being able to connect to two devices at the same time. Full disclosure, the first pair I opened had some sort of software bug with the audio passthrough but Best Buy swapped them out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelA,
Thank you for the purchase! We're glad to hear that you love the sound quality and noise canceling of the Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Good buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the most comfortable fitting in best sounding earbuds I've owned to date.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ryan,
Thank you for choosing Sony!
It's truly wonderful to know that you find the WF1000XM5 earbuds to be the most comfortable and best-sounding ones you've ever owned! We take great pride in crafting products that enhance your listening experience, and we're so glad that you’re enjoying them.
Best regards,
-Fred
Great! Everything I'd Expect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. High quality sound, excellent battery life, superfast charge, great noise cancelling. The call quality is exactly the same as other brands ive tried (normal, but muffles at times.) as is the 'super advanced better than anyone elses' 360 audio... i couldnt tell the difference. The case if very slippery. I can confirm that they are sweat resistant as i sweat buckets at my job while using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveH, Thanks for the 5-star rating! We appreciate the positive feedback on the sound quality, battery and charging capability. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
PLEASE BE AWARE!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is truly nothing like these sony earbuds. The quality of sound is outstanding. The ANC is better than my over ear bose and my moms over ear sony headphones. The sound is way better than any airpods I’ve tried. BUT…i have had these earbuds fail on me twice for the same reason. The right earbud for both pairs would suddenly not allow ambient noise through. That feature that actively sends the noise of your surroundings into the earbud so you can hear? It just stops. And nothing fixes it. I felt like i was going crazy or i was losing hearing in my right ear. I wanna like these so so bad but i cant trust them if two separate pairs failed for the exact same reason.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Natalie.
We are glad you love the sound quality and ANC, but we are truly sorry to hear about the recurring issue with the right earbud’s ambient noise feature. That is definitely not the reliable experience we want for you.
Since this has happened twice, we would like to help. Please ensure the proximity sensor is clean and try a factory reset via the Sony Headphones Connect app. If that doesn't resolve it, please contact us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can look into this further.
Thank you for considering Sony.
Best regards, Gus, Sony Social Media Team
Good quality headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. Better than airpods. Doesn't slide and has better audio quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MoJo,
Thank you for choosing Sony!
We're thrilled to hear that you're experiencing the outstanding quality of the WF-1000XM5s and that they surpass your expectations compared to other earbuds! It's wonderful to know they're fitting comfortably and delivering exceptional audio performance. Thank you for sharing your enjoyment with us!
Best regards,
-Fred
Sony WF-1000xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't go wrong with this XM5's. Superb audio/ANC quality and comfortable on my ears. I purchased this for my wife and she's very happy, we are both happy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisaelG, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Sony WF1000XM5 earbuds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very impressed with my sony wf1000xm5 ear buds. The sound is great with nice fidelity and great bass. They are smaller and more comfortable than the wf1000xm4. The noise canceling has improved slightly as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
Thank you for the review and we're glad to hear that you like the sound quality, noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
Better than airpods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, super comfortable, great bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyD, Perfect! Good to know you're enjoying the amazing sound, super comfortable fit, and great bass response of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Best Sound Cancelling You Can Find
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased my second pair after the last pair had issues, try all the other brands high end earbuds, Sennheiser, Bose, Apple, Jabra, Shokz, Samsung, and I still came back to the Sony WF1000XM5, reason I could not find anything with better sound-cancelling with the same level of sound quality. These are the best sound cancelling I have ever had the pleasure to use. The only issue with there sound cancelling is the tips. They use foam tips for better sound cancelling, Great Choice but, they are nearly impossible to clean to the level I like. I like sterilize my earbuds and electronics ever once in while, and the tips are not capable of handling any chemicals really. Warm water and a cloth is best. No soap. I got the protection because of the tips but completely worth it for 2 years of protection. If the tips tear or rip, as they do sometimes, so it is covered. I just can bring them in and get them replace. Worth the money for the audio quality and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyMcC, Thank you for the 5-star rating! You've made a great choice. We're glad you like the top-notch noise canceling and excellent sound quality of your Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the foam tips and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
Love these earbuds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second pair I've had and they have the best noise cancelling functionality! Comfortable in the ear, easy to manage the functions and the OOBE experience was very premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user371927, Thank you for sharing your positive experience with the WF-1000XM5! We're thrilled to hear that you find the noise-canceling functionality to be the best and that the earbuds are comfortable and easy to manage. Additionally, it's great to know that you had a premium out-of-box experience. Thanks for choosing Sony! -Sam
Superb…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality..good bass and sturdy build!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jjpt,
It's great to hear that you're enjoying the sound quality of our WF-1000XM5 earbuds!
These earbuds were designed with a glossy texture and a more luxurious feel. They fit comfortably in your ears while keeping out external sounds.
Thanks for choosing Sony!
Best regards,
Estefany
Good for the price.
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a wireless pair of headphones, they did pretty great. Was never able to run down the battery in a full day, even with noise cancelling on. Sound is good for a consumer product, but definitely not groundbreaking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshC,
Thank you for the purchase! We're happy to hear that you like the battery performance and sound of the headphones. Thank you for choosing Sony!
-David