Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10101602
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re pretty good they just don’t stay charged long
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ParisJ,
Thanks for your honest feedback! It brings us great joy to hear that you're enjoying the sound of your WF-1000XM5, but we’re sorry to hear the battery life is falling short.
To help you get more listening time, we recommend trying these steps:
-Open the Sony | Sound Connect app and ensure your earbuds are running the latest software version.
-Features like DSEE Extreme, Speak-to-Chat, and Voice Assistant (Always-on) use extra power. Try turning these off in the app to see if battery life improves.
-If the drain persists, you can try resetting the earbuds using the instructions on our support page: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Give those a try!
Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany
I hope the battery is better than the XM4s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4’s and they were great until the battery worked fine and then abruptly would last for 15-20 minutes. Sooo, as long as these last longer than 18 months, I will be happier. No drastic improvement from the sound quality from the 4s but I am also not an audiophile. With that said, I prefer these over the Apple products, Bose and Jaybirds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterC,
While we are thrilled to hear your satisfaction with the amazing performance of your WF-1000XM5, we are really sorry if you are experiencing an issue with the battery on your WF-1000XM4. This is certainly not the news we'd like to hear from you. We'd love to know more about the problem you're having and help you out. Please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
For the The WF-1000XM5, these headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
We are looking forward to your message and thank you very much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Love sony and all they make
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love theses tons sometimes i get an odd like disconnecting sound but its never a big deal. Not sure why it does it maybe its the switch to noise canceling or something but the sound quality is really amazing and for someone who listens to at least 100 hrs of music a week these were an amazing purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starburst, we're glad love our product. We're sorry to hear that you have an issue with your Sony unit. Please follow this link to isolate the issue on the sound:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
Smaller profile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same excellen sound quality with even smaller ear profile (less bulky).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GastonG, great! We're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Excellent quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, very versatile, excellent for workouts, commutes, really anything! Connectivity could be better with iPhone... but they are SONY, not apple airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexA,
Thank you for the 5-star rating and we're happy to hear that you like the quality of the headphones for your everyday use! We appreciate the positive feedback and thank you for choosing Sony!
-David
Love the sound not the style.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing headphones and are of amazing quality. However they are not for me. The design with the glossy finish is a big no for me. They remind me of the old galaxy buds. They are slippery and feel like they're about to fall. Whitfield fel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanC,
While we are thrilled to know that you love the amazing sound & quality of our WF-1000XM5, we are really sorry if its design didn't live up to your expectations and if it didn't fit you well. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
We truly appreciate your feedback. Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Great Stuff !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, great size, great sound, great voice, overall great quality product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenS,
Perfect! We're glad that you like the fit, size, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Live the unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesnt fall of my ear and thats really what i was looking for love it i found it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Sonyearplugs,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
We need Location Tracking!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds. Great sound control amazing noise canceling, but nonlacation tracking for either the case or individual earbuds. I lost them a few times and i got lucky, but if i didnt i would have been out this high ticket priced item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisB,
Thanks for commenting! We are thrilled to know that you love your WF-1000XM5 and that you are satisfied with its exceptional sound quality & amazing noise canceling function. We truly appreciate your input with the device tracking function and we are sorry if these headphones doesn't support it.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony earphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing products! Love the hand free! It pairs with any device and it sounds amazing! Especially the sound canceling figured
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniA,
Thank you for sharing your feedback about our Sony Earbuds! It's great to know that the sound, noise cancellation and connectivity features have been so helpful.
The WF-1000XM5 are very easy to use and will adapt seamlessly to your daily routine.
Thank you for choosing Sony!
Best regards,
Stephanie
After 8 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using this earbuds for about 8 months now and its still works even with all that sweatiness and drops they still work perfectly fine. The sound quality is one of the best that I ever heard. Strongly recommend this when it goes on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigTechFan, Fantastic! We're delighted to hear that you're still enjoying the exceptional quality and performance of your WF-1000XM5 after 8 months of use.Thank you so much for your recommendation and for choosing the best brand, Sony! - Romeo
A gret pair of ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift for my son. He says they are wonderful and truly noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jloe!
We are so happy to hear that your gift was a hit! It’s wonderful to know that your son is enjoying the wonderful sound and finding the noise-canceling technology to be truly effective. We designed the WF-1000XM5 to provide an immersive, distraction-free experience, and it sounds like they are doing exactly that.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Sony Earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good but I havnt had them long and sometimes a little uncomfortable but Im working out the kinks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JETLIKNIGHT,
Thank you for your honest feedback! We are pleased to learn you’re giving the WF-1000XM5 a try.
Sometimes, a little adjustment is all it takes to find the perfect fit. We recommend experimenting with the different sizes of ear tips included in the box to help improve comfort and ensure a secure fit.
Thanks for choosing Sony and for your feedback.
Sincerely,
Estefany
Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than air pods that’s for sure. They sound better and last longer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi The5,
You've made a great choice! We are very happy to know that you are enjoying the amazing sound quality & long-lasting battery life of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
New design, for a reason.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits comfortably due to the new design. The sound is near perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaiV,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Works good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work pretty good, but the case and earbuds are pretty small
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonM,
Thank you for choosing Sony!
We’re excited to hear that the WF1000XM5 earbuds are performing well for you. We appreciate your observation regarding the compact size of the case and earbuds, and we will be sharing this valuable feedback with our product development team to inform future improvements.
Best regards,
-Fred
Not worth the price. XM4's were way better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i find that the sound quality and fit of the WF1000XM4 are way better. The XM5 sporadically will stop playing on one ear, and then start playing again. This has not been fixed yet with a firmware update. This issue is very brief and only lasts less than 1 second. i also find myself always having to adjust the earbuds in my ear because they feel like they will fall out or the noise cancelation is not working correctly and i have tried different sized tips. Overall i dont like the XM5.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JovanyT, thanks for choosing and purchasing our product. We're glad you like the sound quality and fit of the WF1000XM5. We're sorry to hear that you have an issue with the audio playback and noise canceling feature of your Sony unit. Please set the earbuds to “Priority on stable connection” using the Headphone Connect app. Disable Speak-to-Chat feature. The Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music being played. It may sound like the sound skips when this occurs, but it is not a malfunction. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip
If the noise canceling effects are not sufficient, please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was top tier as I have the sony headphones. The noise cancelation was good but relies on the eartips.
I would recommend this to a friendBest Noise cancelling Ear Buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancelling ear buds, so seamless for my office and personal calls, switching over is easy from Teams to Whatsapp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RavikumarV,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WF-1000XM5 earbuds are enhancing your office and personal calls with their exceptional noise cancelling and seamless app switching. It’s wonderful to know they’re making your communication smoother and more efficient. Your feedback truly motivates us to continue delivering quality experiences.
Best regards,
-Fred
Sony Airpods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than Apples hands down.Sound quality is excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your feedback, RalphR! We're thrilled to hear that you're enjoying the WF-1000XM5 and that the sound quality exceeded your expectations compared to Apple’s earbuds. Our team put a lot of effort into engineering a premium listening experience, focusing on exceptional sound and industry-leading noise cancellation. It's great to know those features have made a difference for you.
If you ever want to explore more of the advanced settings—like adjusting the sound field or customizing the noise cancellation and ambient modes—the Sony | Headphones Connect app offers additional ways to tailor your listening experience even further.
Thanks again for sharing your experience and trusting Sony. Your input motivates us to keep innovating and delivering the best possible audio products!
Best regards,
Gus
Sony Social Media Team