Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10111553
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Sound quality
Sony xm4’s in a new sleeker package.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great even though the bass was better on the previous model. The noise cancelling is great. The app is simple to use and there are plenty of YouTubers who have published EQ’s and info to get the best bang for your buck. Sony continues to put out firmware updates to improve the connectivity and sound but I wish they would have given these more effort. All in all I would give these a 7.5 out of 10. I’m happy with them but the difference between these and the previous model is minimal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelM,
Thank you for the review! We're glad to hear that you like the noise canceling and application of the headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
touch control features limited
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.foam tips are comfortable. sounds great. i like the app. couple issues, ‘spacial audio’ limited to certain apps only. limited touch control options. volume control awkward
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ridgetrail, we're glad you like our product. We understand your feedback regarding the spatial audio and touch control. You can find these links helpful in your concern:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779845.html?search=360
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html?search=touch%20sensor
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Excellent value
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned these for two years now, excellent sound and build quality... I've dropped the case and the ear buds multiple times and no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DallasWing,
It's a true pleasure to hear that your WF-1000XM5 earbuds have delivered excellent sound and build quality for the past two years! We specifically engineer our products for durability, so hearing that they have held up so well, even after multiple accidental drops, is a great testament to their design.
Thank you for sharing your experience and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Very Good
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very portable, fits well different earbud size option included, amazing sound quality and NC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pzeus,
Thanks for taking the time to share your review! We feel privileged to know that you’re enjoying the fit and the clear sound of your new WF-1000XM5 earbuds.
We know how important comfort is for portable listening, so we're glad the different tip options helped you find that perfect seal for the noise cancellation.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great for calls; not great for ANC and exercise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great color; nice variety of ear tip sizes (I have small ears!). Call quality is excellent. I was looking to replace an old Jabra Active pair that I loved and alas, these aren’t as good— ANC isn’t as good; didn’t fit my ears as well as Jabra; case battery only really good for 1-2 full charges (I had to charge the case every other day, whereas the Jabra cases need recharging 1-2x/ week). I’m keeping these as my extra pair and ordered a pair of Jabras through a reseller
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, ShelleyG!
We're happy to hear you find the WF-1000XM5 earbuds have great color, a nice variety of ear tip sizes, and excellent call quality.
We're sorry to hear they didn't meet all of your needs, especially regarding the ANC, fit, and case battery life. We understand how important these features are, especially when upgrading from a pair you loved. We genuinely appreciate you sharing this valuable feedback with us, and we will certainly pass your comments on to our development team for future product improvements.
Thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best purchase I made in recent time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.happy that I made decision to buy the product . I was in Best Buy Folsom store and Consultant in the store recommended this product . High Quality in sound , Better noise cancellation and long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RameshPerumalraja, Congratulations on getting your new earbud headphones. We are so happy to learn you love the excellent noise cancellation and exceptional sound quality these headphones deliver. Glad to know you appreciate the amazing battery life of the WF-1000XM5 that is also noteworthy. Thank you for sharing such a wonderful shopping experience. Enjoy! -Jess
- Pros mentioned:Sound quality
Sony Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound, sony always comes through. very nice design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HowardO!
We are immensely pleased to hear that you appreciate the design and the high-quality sound of your new WF-1000XM5 earbuds. It’s wonderful to know that Sony continues to be your go-to choice!
Thank you for putting your trust in Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sounds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! you will love it. battery last a long time too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanG,
You made the right choice! We're thrilled that you are enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
solid earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product.. great for music.. the noise cancelling is not the same as over ear head phones.. but I can't practice golf with head phones...
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ErikWest,
Thank you for your insightful review of the WF-1000XM5 earbuds!
We're thrilled to hear that you find them to be a great product to enjoy your music. That's exactly what we aim for with our premium audio devices.
You've hit on a really important point regarding noise canceling: you're absolutely right that the noise canceling capabilities of compact in-ear headphones, while exceptional for their size, won't quite match the performance of our larger, over-ear WH-1000XM series headphones. The larger physical seal and different driver technology in over-ear models allow for a broader and often deeper reduction of ambient noise.
And we completely understand the challenge of practicing golf with over-ear headphones—that's a perfect scenario where the WF-1000XM5s truly shine, offering high-quality sound and effective noise reduction in a much more compact, activity-friendly form factor.
Thanks again for your great feedback and for choosing Sony!
Sincerely,
Jenn.
Solid
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones, only annoyances are that 1) the foam tips fall apart within a few months, 2) the touch controls go nuts when it rains a little, and 3) sometimes when cars pass by the bluetooth connection glitches for a few moments. The eartips is an easy fix (with more money of course) but the sensitivity in rain is so annoying when it happens and there isn't a way to turn it down or something. Oh well, maybe in 5 years when I get the WF1000XM7 it'll be fixed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ishmam,
Thank you for the review. We're glad to hear that you like the headphones. We're sorry to hear that. Update the software of your headphones using Sony Headphones Connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
We will surely take note of this feedback and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Pricey - but very probably worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I have ever used in terms of sound quality and noise cancellation. Whether I listening to music or watching a movie the sound is excellent. Using them on an airplane, the noise cancellation was excellent it reduces the sound of the aircraft to a nearly inaudible buzz. My one and only complaint is the fit of these earbuds. I think the most comfortable earbuds I've ever bought were jaybird, but their most recent entry into earbuds had some inexcusable issues. If Sony would improve the comfort and fit of their earbuds this would be the best earbud on the planet. I'm still giving these earbuds five stars because after a month of using these earbuds I've gotten used to the way they fit. I still think the fit could be better, but these fit passably well.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sounds.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound abd crispy sounding with water proff while running in the rain.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AirNava!
We’re so glad to hear you’re enjoying the excellent, crispy sound of your WF-1000XM5, even while running in the rain! It’s great to know the water resistance is keeping up with your workouts. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
No more bose.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. I switched from bose qcii earbuds to these. Too good of sound quality. The battery life goes on and on. Sony stole me from bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ODIN1123, great! We're glad you are enjoying your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent upgrade from the prior model. Better noise cancelling, smaller and more fitted to the ear, and the same amazing sound you would expect from a pair of Sony ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Android4Life, we're glad you like the sound quality and fit of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Would buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation I use them while mowing my yard and working with power tools saws, grinders sanders etc. Sound quality is amazing and battery life is fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Averageordinaryguy, fantastic! We're truly delighted to learn about your satisfaction with the amazing sound quality, excellent noise cancelling feature, and long-lasting battery life of your WF1000XM5. We're looking forward to your future purchase and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Fantastic ear buds.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are genuinely comfortable and sound fantastic. I know several people that actively use these all day and nobody has had anything negative to say about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Halbot9001, Thank you for the great review! Good to know you like the comfortable fit and fantastic sound of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best wireless earbuds with anc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling and audio quality. Primary device is my phone but switching between other devices for the 2nd device is pretty seamless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IanB,
We’re delighted to hear that. Thank you for sharing your fantastic 5-star review of your Sony earbuds—the excellent noise canceling, impressive audio quality, and seamless switching between devices really make a difference in everyday use. It’s great to know your experience has been so smooth and enjoyable.
Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.
- Pros mentioned:Sound quality
An improvement over the prior version
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound profile, improved from the WF1000XM4. Also, smaller size makes them less mobile when running. Noise cancelling is really solid, battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nope, That's very generous of you! We're truly pleased to hear you love your new Sony WFW-1000XM5 and you like that the earbuds are much smaller and lighter than the WF-1000XM4s. It's good to know you've seen the overall improvements of this earbuds over the previous model and these deliver exceptional sound quality, great battery life and, excellent noise cancellation. Thanks for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. I had other ones that always started to fall out of my ears all the time and these ones I have never had that problem and the sound quality is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lightning, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Mobile
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound but the case lid is a little flimsy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, MariaY!
We are so pleased to hear that you like the sound of your WF-1000XM5 earbuds! Delivering premium audio performance is our top priority.
We also appreciate you providing constructive criticism regarding the case design. We understand your comment that the case lid feels a little flimsy, and we will certainly share this feedback with our design and engineering teams. We are constantly striving to improve the quality and feel of all components.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team