Customer Ratings & Reviews

Hi JodyMarcin,
Thanks so much for the review! It brings us great joy to hear that your son is loving his new gift.

The WF-1000XM5 are designed with high resolution audio and top tier noise canceling to block out distractions.

Thank you for putting your trust in Sony!
Best regards and a Happy New Year to you,
Estefany

Hi AditiK, Great! We're very happy to hear that you're enjoying the brilliant sound quality and noise canceling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi RichardS, Thank you for the amazing review! We're very happy to hear that you find it perfect for your long walks and everyday wear. Thanks for choosing Sony! -Sam

Hi ManuelC,

It is great to hear that you are so happy with your WF-1000XM5 headphones! We truly appreciate your high recommendation to others, and we are glad that the quality and performance have made such a positive impression on you.

Thank you for making Sony part of your daily listening.

Best regards,
Dominick

Hi franksink,

Thanks for your comment. While we are thrilled to hear about your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry if its loudness and fit didn't live up to your expectations. This is certainly not the news we'd like to hear from you. The earbuds may not work as designed if they are not worn properly, or the size of the earbud tips doesn't match the size of your ear canals. The following information on this article is important in order to maximize the volume, noise canceling function, and sound quality for music and calls.
https://www.sony.com/electronics/support/articles/00262839

If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for choosing Sony!

- Romeo

Hi Color, we're glad you like the sound quality and noise canceling feature of our WF1000XM5! Thanks for choosing Sony! ~Earl

Hi Marrenia, Thank you for the positive feedback! We're very pleased to hear that you're enjoying the good sound quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi Nomanual,

That's great! We're happy to hear you are liking the WF-1000XM5 earbuds so far and hope you continue to enjoy the exceptional sound and noise canceling performance over the long term.

Thanks for choosing Sony.

Best regards, Eliab

Hi MrRob,

Thanks for sharing your review and experience with the WF-1000XM5. Your feedback about the Adaptive Sound Mode is greatly appreciated. This function automatically adjusts the noise canceling function depending on your behavior. You do have the option to turn this function on or off by using the Sony Headphones Connect app. For more information, please refer to this link:

https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000553425.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

That's great to hear, Stss! We're glad that you are impressed with the new Sony WF1000XM5 wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi Criag, we're glad you like our industry-leading noise canceling earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl

Hi SandraR,

Thank you for your 5-star review! It’s great to hear that the WF1000XM5 earbuds are living up to your expectations with their top-tier noise cancellation.

Thank you for choosing Sony, and enjoy your moments of uninterrupted sound! -Maria

Hi TimberlynW, that's great! We are happy to hear that your son loves our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi RamonO,

We feel privileged to know that Sony is always your top choice for earbuds! We are thrilled that the WF-1000XM5 continues that tradition for you. It’s wonderful that you can experience our industry-leading noise cancellation and the incredible detail provided by the Dynamic Driver X, which are both designed to deliver an unparalleled listening experience.

Thank you for choosing Sony!

Regards,
Dominick

Hi RamonO,
Thank you for being a loyal fan of our earbuds!
We are honored to hear that Sony is always your top choice. It’s great to know that we’ve earned your preference and that you’re happy with your latest pair.

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for the excellent review, JohnRedcorn!

We're so happy to hear that you are enjoying your WF-1000XM5 earbuds. It is truly rewarding to know that they are meeting your expectations for a great listening experience.

We also understand your feedback about the battery life. We are always looking for ways to improve our products, and we will be sure to share your suggestion with our product development team.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi JacobS, Thank you for your feedback on your new Sony WF-1000XM5. We're glad to hear that you are enjoying the audio quality, which is one of the key strengths of the WF-1000XM5. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html

Hope this helps and thanks for choosing Sony! -Sam

Hi Holla, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl

Hi RyanS,

That's wonderful to hear you're impressed with the sound quality and overall performance of the WF-1000XM5 earbuds! We appreciate your honest feedback on the durability of the noise isolation earbud tips. The tips are a polyurethane foam/silicone hybrid designed for the best ANC seal and, as consumables, they do wear down over time.

For official Sony replacement tips (EP-NI1000 series), we recommend checking authorized online retailers or using the dedicated WF-1000XM5 replacement tips request form on the Sony Support site.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Douglasl24,

Thank you for your perfect review! We're thrilled to hear you're enjoying the impressive battery life of your WF1000XM5 earbuds.

Thank you for choosing Sony! Enjoy! -Maria