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Customer reviews

Rating 4.3 out of 5 stars with 2334 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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83%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 2,334 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best for tiny ears

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a lot of issues looking for earbuds. These are the only ones that has anc and are android compatible that i can enjoy without ear aches. Id reccomend for small ears! The samsung one works as well but slips out too easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meow,

      Fabulous! You've definitely made a great choice! We are so happy to know your satisfaction with the very comfortable fit design and superb performance of your WF-1000XM5. We truly appreciate your recommendation!

      The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

      Thanks for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pretty good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is even better than airpods pro love the talk through feature and make sure you play around with the fitting and if you do encounter and weird thing where there is no audio is most likely your driver for Bluetooth or whatever it is not up to date run troubleshooting will automatically do it for you

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amid,

      You made the right choice with the Sony WF-1000XM5! We're glad that you like the sound quality and Speak-to-Chat function of the headphones. It's also great that you were able to find the best fit for the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound, sleek. Fit could be better.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 3rd Sony earbuds. I have always been a fan of the sound and noise canceling it great. The case is pocketable, quick charge is nice. I think the buds could fit better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FX914,

      Thanks for commenting! We are thrilled to hear your satisfaction with the amazing sound quality, exceptional noise canceling function, quick charge feature, and portable design of the supplied charging case of the WF-1000XM5. We greatly appreciate your input with the fit of the headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
      https://www.sony.com/electronics/support/articles/00262839

      Thank for your purchase and for always choosing Sony!

      Best regards,

      Romeo Sony_US

  • Rated 5 out of 5 stars

    Great ear buds!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had several high end ear buds, these are the best! Noise canceling could be better and had to buy different tips as I have weird ears BUT - love these, well worth the $$!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Refrigerator,

      We're truly heartened to learn that your Sony earbuds have stood out as the best among other high-end models—thank you so much for your wonderful 5-star review! It's great to know you love them and that they're well worth the investment. The WF-1000XM5’s customizable fit and impressive sound quality are features we design with comfort and performance in mind, and we appreciate your feedback about the noise canceling and ear tips.

      Thank you for choosing Sony—wishing you an enjoyable day!
      DiegoV. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im no tech guru , but Ive had my fair share of headphoes. Sony xm4, soundcore linberty, pixly buds. Sennheiser. And the sonys xm5 blows everything else away. And good on phone calls too. Just get them. Worth the money. And get the warranty plan

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Picafresa,

      You made the right choice with the Sony WF1000XM5! We're thrilled that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise canceling available

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds on the market. Use the most comfortable buds for true noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Candyearbuds,

      Amazing! We're thrilled that you like the comfort and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    One of the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While these may lack the bottom end of the XM4, they more than make up for it in being extremely clean and a lot better fitting in my opinion. An excellent choice for those looking to upgrade from the AirPod Pros

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheReverendChap, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    One of the better ones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty decent sound. Noise cancelling not at good as some, but better than most. Due to style, seem to be a little too heavy and come loose in ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinK, Thanks for the feedback. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. We appreciate your feedback regarding the weight of the device. Make sure to use the right ear tip size to avoid loosing them. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Great audio experience... mostly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Passive hearing is a bit blasty when you first activate it. Battery life usually last longer than noted on packaging.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadProphet, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headpones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the headphones so far, i just wish i didnt need to grt so many apps to optimize the sound to my liking, one app should be taking care of it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Serg, Awesome! We're thrilled to hear that you're enjoying your headphones. Thank you so much for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and quality. The price was reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    I reckon these earbuds for sound and noise good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the WF 1000x5 Smart and compact and good sound quality, and noise canceling. The app Little bit outdated but it’s still good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyL, thanks for commenting! We're thrilled to know that you like your WF-1000XM5 and you're satisfied with its amazing sound quality, exceptional noise canceling function, stylish design, and smart features. We greatly appreciate your feedback about the Sony | Headphones Connect app. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is the best i have ever used and also works great for phone called i can be welding grinding or banging on metal with a hammer and the person can hear each other just fine

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkJ, we're glad you are enjoying the noise canceling feature of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these for school . Only replacing them because of a lost item.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WendyF,

      We are ecstatic to learn that your son loves the features and performance of the WF-1000XM5 earbuds so much that you are purchasing them again! Hearing that they are a great fit for his school activities is wonderful feedback. Thank you for your continued support to Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These to me only shine in the NC department, went with the Jabra elite 10's and returned these... Sony's didn't have enough thumping bass for me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marcus37,

      We're glad that you like the noise canceling function of the headphones. It's unfortunate that you were not satisfied with the sound quality. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app). Additionally, the app's equalizer function allows you to tailor-fit the sound quality depending on your needs.

      Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Darn fine buggers

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these lil buggers using them now for audio books music calls white noise good for ssnhl

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertM, Thank you for the positive review! We're delighted to hear that you're enjoying the WF1000XM5 earbuds for such a variety of uses, from audiobooks and music to calls and white noise. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Earbuds??

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect noise cancellation feature. Easy to carry. Not at all heavy and has wireless charging.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi frtzmrcl, Fantastic! We're delighted to learn that you're enjoying the outstanding noise canceling feature, the lightweight design, the convenience of portability, and the wireless charging capability of your WF-1000XM5 earbuds. These earbuds are expertly crafted to deliver an exceptional audio experience. Thank you for your perfect five-star review and for selecting Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony xm5 is ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is great, touch is great, not a fan of the foam earbuds but still, great product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chilling, we're glad you like the noise canceling feature of our product. We appreciate your feedback regarding the foam earbuds. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome earbuds.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somewhat expensive, but well worth the price. The sound quality is amazing. I paired them to a Sony TV, with excellent results. I’m now watching Netflix in immersive sound. I highly recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamjH, Great! We're delighted to hear that you like the excellent sound quality and it works great with your Sony TV. Glad to know you're having an enjoyable watching and listening experience with your WF-1000XM5 and Sony TV. Thank you for the recommendation and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best sound and build quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from Seinhauser Momentum 3s. Far superior sound, build and app quality. These buds are impressive. Use them for work, exercise and recreation. Excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HuwM, great! We're glad you like our product! Thanks for choosing Sony! ~Earl Sony_US