Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10748214
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Fit
Not a secure fit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller and lighter than the previous version. But the ear tips are gross. They are foam and hard to clean and I clean my ears every day. They always squeeze right out of my ears. I purchased silicone ones but the sound and ANC is not as good. I called Sony and got replacements that were basically like the expensive tips I bought except with no mesh to keep gunk from getting into the speaker. I am about to return them for some OTE Bose. Other than that I like everything else. Just doesn’t work for my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarinaG,
Thank you so much for taking the time to share your incredibly detailed feedback on the WF-1000XM5 earbuds. We truly appreciate you highlighting the improved smaller and lighter design compared to the previous version.
Your insights into the fit of the included ear tips, the experience with replacements, and the performance differences you noted with silicone tips are invaluable. This type of specific feedback is crucial for our team as we continuously strive to improve our products and ensure the perfect fit and best audio quality for every user.
We understand that a truly comfortable and secure fit is essential for a premium experience, and we regret that the WF-1000XM5 ultimately didn't work for your ears.
Thank you again for your honesty and for considering Sony!
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Returned but I still recommend it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I fly a lot and this one is not noise canceling. I had to return it but it's got the best sound and battery life. I wish I had money for two earbuds so I could keep this one too. I bought Bose quietcomfort and very happy anyway.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PhilipJ,
Thank you for sharing your experience with the WF-1000XM5 earbuds! We’re delighted to hear that you appreciate the sound quality and battery life. We apologize for any inconvenience you may have encountered. We would like to inform you that this unit is equipped with noise-canceling features, which can be adjusted through the Sony Sound Connect app. To achieve optimal performance, it’s essential to use properly fitting ear tips, so we encourage you to try out the various sizes included to find the best fit for you.
For additional information, please visit the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779809.html?search=noise.
Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Bass, Battery life, Sound quality
Samsung buds & sony wf-1000xm5 comparison.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to buds pro 2 both sound great but buds go little loud and the sony wf-1000xm5 have great base at low volume and seem to last longer then my bud pros but im looking to compare them to the apple pro earbuds and Google earbuds when ever i get the chance to get them but the sony wf-1000xm5 are alright if you have the cash for them but the Samsung buds are over all best on price and im always worried i will losee them so i keep my earbuds pro with me at work and sony ones at home or in my car
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy,
Thanks for commenting. We are happy to learn about your satisfaction with the amazing bass sound and quality of your WF-1000XM5 compared to your another headphones. We greatly appreciate your feedback with the price of these headphones. If there's anything we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Fit, Sound quality
Keeps getting better
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have use the last 2 models and hard to believe they keep getting better. Fit, sound, noise cancellation all improved. Battery life still great after steady use for months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bxboy, We're really happy you've made an excellent choice for an upgrade with your WF-1000XM5! And good to know you've seen the overall improvements of these earbuds headphones, especially the exceptional sound quality, fit, noise cancellation, and excellent battery life over your previous model. Thank you for trusting Sony! -Jess
- Pros mentioned:Bass, Comfort, Sound quality
Great sound!!! Mics could use a software update
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds have amazing sound quality with deep bass I love these! On my calls, some people say I sound muffled, but I can hear them clearly. Nonetheless, I love them and they are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CreoleQueen, we're glad you love the sound quality of our product. We're sorry to hear that you have an issue with phone calls of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html?search=call
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:ComfortCons mentioned:Touch controls
They’re ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although they are highly advanced when it comes to sound technology, smart technology for detecting whether you need ambient sound on or off, they don’t really give you much options for mapping out touch preferences. It’s frustrating when I mostly use my right headphone, but the controls that I use the most are on the left or vice versa. On the plus side, definitely much more comfortable than the Beats earbuds I owned. The foam-like texture of yhe earbud cover took me off guard and I’m curious about needing to purchase future replacements should the foam be mishandled by accident. It’s quite sensitive.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SuraSauce,
Thanks for sharing your honest review. We're happy that you like most of the features of your WF-1000XM5 earbud headphones. We have also noted your feedback about remapping the touch control configurations, particularly with the touch sensors on the left beyond the default options.
Be sure to review this help guide link resource, as it tells you some available operations to perform on the left and right headset units: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html
You can change the function assigned to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app. For example, you can change the music playback function which is assigned to the touch sensor on the right headset unit at the time of purchase to the touch sensor on the left headset unit. Quick Access can also be used on the headset unit with the touch sensor that has the noise canceling function and Ambient Sound Mode switching function assigned. In the factory settings, this function is assigned to the left unit.
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback!
Regards,
Jess
- Pros mentioned:Comfort, Sound quality
Great earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking at the ear buds for a while. I am happy I finally got them, the fit is great and I love the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NickB,
Thank you for choosing Sony!
We’re honored to hear that you’re enjoying the WF-1000XM5 earbuds. It’s wonderful to know the fit feels great and the sound quality enhances your listening experience. Your decision to finally get them and your positive feedback truly motivate us to keep delivering exceptional products.
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and great fit. Love how easy it is to pair my device.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AmyM!
We are so happy to hear that your WF-1000XM5 earbuds are delivering the great sound quality and comfortable fit we strive for. It’s also wonderful to know that the pairing process is quick and easy for you!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Overall good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is really good. The noise cancellation and ambient reduction is a nice touch depending on what setting you use the headphones in. One issue is the mic quality is not the best as in meetings colleagues would say they’re not able to hear me well. Also, I don’t really enjoy not being able to customize what the tap features do without using one of their presets. If you’re using this just for audio quality and personally want good noise cancellation then I recommend either waiting for the new xm6 headphones to come out or, if there’s a deal, get these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan, thank you for the detailed review! We're glad to hear you're enjoying the audio quality and the effective noise cancellation of the Sony - WF1000XM5—those are key strengths of the product, and it's great to know they're making a difference in your experience. We also appreciate your feedback on the mic quality and customization options for the touch controls. Your input is important, and we'll be sharing it with our product team as we continue to improve functionality and user experience in future models. Thanks again for choosing Sony! Best regards, -Dominick
- Pros mentioned:Battery life, Sound quality
Samsung headphines
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great in-ear headphones. The battery life is amazing. The sound is also awesome. I had Apple AirPods since they’ve been out and I am extremely pleased with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidA,
That is wonderful feedback, thank you for the 5-star review!
We are especially excited to hear that the WF-1000XM5 earbuds have exceeded your expectations. Making the switch to a new brand can be a big step, so we're thrilled that the awesome sound and amazing battery life have made it so worthwhile for you!
The WF-1000XM5's custom-designed Dynamic Driver X is built to deliver that rich, clear audio you're enjoying, and with up to 8 hours of battery life with Active Noise Cancellation (ANC) on, they're ready for your longest listening sessions.
Thank you again for choosing Sony! Enjoy your music.
Regards,
Dominick
- Pros mentioned:Bass, Fit, Sound quality
Only alternative to Apple
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only buy Sony and Apple products for good reason. These sound amazing and are so small, I’m truly amazed how well they fit in my ear with no problems. Clear sound with booming bass and great, unique ear tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AHW313, Thank you for the wonderful review! We're very happy to hear that you're enjoying the amazing sound, compact size, great fit, audio clarity, and powerful bass of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Fitment is awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was a little skeptical just because they look bulky. But they surprisingly stay in my ear better than any other ones I’ve had. Sound is great. Would buy again 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alexroa,
Thank you for choosing Sony!
We couldn't be happier to hear that the WF1000XM5 exceeded your expectations in comfort and sound quality. It means a lot to us that they stay securely in your ear and deliver a great audio experience. Thank you for your trust and enthusiastic support!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Really liked these
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for Christmas I really liked the sound quality and equalizer I’d say these sounded better than my AirPod pros. The battery life on both the buds and case are amazing they would last me up to 3 days before I would get a low case charge notification. The Sony headphone app was pretty good over all little confusing at first but easy to manage once I learned how to use it. Only downside i had was the constant need to have to readjust and push them back in for a good seal especially during working out, with pressure they push out pretty easy compared to my AirPod pros. Overall I would still recommend these to anyone any day!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonR, we're glad you are enjoying your new earbuds! We understand your concern regarding the fit of your Sony unit. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
Sony Never Disappoints.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding Sound Quality Bass is easy to customize the ANC is great you are buying it for the sound quality Bose is great too but Sony just has better driven sound that’s unbeatable to other predecessors 10/10 recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neil, we're glad you like our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort
Comfort and sound are great!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these earbuds!! They are so much comfier than AirPods and the battery life is impeccable. I love that I can put these in and lay down comfortably on my side while listening to music and trying to sleep without feeling like I have anything actually in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyK,
Wonderful to hear! It's fantastic that the WF-1000XM5 earbuds offer such incredible comfort and impeccable battery life for you. We're so happy they're perfect for side-sleeping – that's truly a testament to their ergonomic design. Enjoy your peaceful listening!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Great Sounding Earbuds and keep all noise out!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these Earbuds that sound GREAT and Cancel out all noise. These are a comfortable fit with ease. Charging is easy and last a very long time for listening. I would recommend these to everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marlene, fabulous! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality, exceptional noise canceling feature, long-lasting battery life, and very comfortable fit design of these headphones. Thank you so much for the love and for recommending our WF-1000XM5! - Romeo
- Pros mentioned:Battery life, Sound quality
My first foray into wireless earbuds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and nice cancelling works well. Connecting them is not perfect everytime is why I gave 4 stars. While mildly annoying not a deal breaker for me I world still recommend. Wish the PS5 would support them. I feel the battery life is also decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joejohn81, Thank you for your honest review! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great microphone and battery. Bad brand.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair in a year. Sony does not have good support so $600 in a year for headphones kind of sucks. I did buy the best buy warrenty this time so that wont happen again. These headphones are so good for work. The mircophone is unbeatable which is why I had to stick with this brand even though they are not my favorite. I work from home and these are needed for my meetings. They do fall out of my ears sometimes regardless of what size bud i put on them. The sound connect between my phone and computer also makes things hard. If i get one notification on either while listening to the other it switches over so i have to turn the bluetooth off of one because the app is hard to navigate and i cant find the auto connect to turn it off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, RemingtonL,
Thanks for the review and the feedback. Your comments really are important for us as Sony strives to deliver the best quality products. We'll be more than glad to take in consideration the details provided for future reference. Although, we are glad that the amazing microphone quality is fitting your needs, because of it Precise Voice Pickup Technology and advanced audio signal processing.
Thank you for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Fit, Sound quality
Good buy so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a pair of replacement buds after my Jabras went out of commission, and stumbled on these. After a very informative conversation with the rep, I decided go with these, and so far have not been disappointed. The sound is superb, they fit perfectly, and they hold up during intense workout sessions. Would highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KendallB,
We love to hear that! Sounds like you've made a solid choice, great sound, perfect fit, and gym-ready durability? That's a win all around. Thanks for the recommendation and thanks for choosing Sony!
-Aldair
- Pros mentioned:Comfort, Sound quality
The Best in ear headphones out!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in ear headphones! Fits perfectly in my ear. Sounds like over the ear headphones. Noise canceling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the high praise, JonG!
We’re so glad the WF-1000XM5 are the best in-ear headphones you've used. It’s great to hear they fit perfectly and provide that "over-ear" sound quality along with excellent noise cancellation.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team