Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10748214
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sounding earbuds. Comfortable to wear for long periods. Noise cancellation works really well. Happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Sj88,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Sound quality
Noise cancellation is not good!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for work and the gym. The sound quality is very good, however, I do not find the noise canceling to be good at all. I’ve tried all the different sized ear pieces and nothing seems to help. When in a meeting it almost seems to amplify outside noises more than quiet them. Other than the noise canceling issues these have been very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JeffreyJ,
Thank you for choosing Sony.
We're thrilled to hear that you're enjoying the sound quality! We sincerely apologize for the difficulties you're experiencing with the noise-canceling feature, even after trying different ear tip sizes.
We highly recommend following the troubleshooting steps outlined in our article, "The Noise Canceling Effect is Weak or Not Working (WF-1000XM5)," to enhance your noise-canceling experience. You can find the article here: https://www.sony.com/electronics/support/articles/00298372?utm_source=glean. Additionally, please ensure that your firmware is updated to version 4.0.2. You can check the version using the Sony Sound Connect app. For more information, visit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561.
If the issue continues after following the provided steps, or if you require assistance with any step, please contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Best earbud ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great battery life. 10/10 would recommend again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichalB,
That is fantastic to hear! Thank you for taking the time to share your 5-star experience with the WF-1000XM5.
We are thrilled that you are enjoying the great sound and great battery life. Our goal with the WF-1000XM5 was to deliver a truly immersive audio experience with the freedom of long-lasting power, and it’s wonderful to know we hit a 10/10 for you.
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Bass, Sound quality
A worthwhile upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous version of these earbuds and as they were wearing out I decided to upgrade. These are an improvement on so many levels. It is a great listening experience! All of the highs come through and the channel seperation is awesome. using the Sony app allows adjustments to improve hearing the lyrics and making the bass just right. I reccomend these to friends and family!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Borgboy, very nice! We're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Best earbuds out there
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best earbuds I have ever bought, I remember I used to own the mark 3 and I used to like the quality from those but the connectivity problems were just terrible, with these you have it all, quality audio that is pleasant to the ears, good noise cancelling and really nice connectivity, aaaaah and also you have a nice long battery life, going to keep this pair for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosG,
Thank you for the 5-star rating and we're glad to hear that you like sound quality, noise canceling and battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Fit, Sound quality
I'm hard to please but these are impressive!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already have the Bose Quiet Comfort II and Airpod pro 2 earbuds. Both have fantastic noise cancellation but lack multi-point connect to any 2 devices. I purchased these xm5s so that I can connect to my iphone and work pc. I was afraid the ANC wouldn't meet my standards but wow! I think the ANC on these may be the best I've experienced yet. The key is to get a good fit by choosing the right tips. They are very comfortable, stellar sound and setup was easier than I thought it would be. I still have to test out the call quality but so far - I'm very happy with these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HereWeGoAgain, Thanks for sharing your experience with the new Sony WF1000XM5 Wireless earbuds. We're happy that you are impressed with the WF1000XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Pros mentioned:Comfort, Sound quality
Awesome sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and sneaky noise cancellation. A lot comfortable than last version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaulM, We are glad that you like the sound quality of your Sony wireless in-ear noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Battery life, Sound quality
New Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. I was really worried that they were not hung to live up to the hype but i was wrong. Notifications about battery power for the case and headphones keep me square about when to charge. Family and friends hear me clearly with barely anything in the background. Previously i owned a set of Bose headphones and decided to make the switch this holiday season. Refreshing and well worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dssingle, Thank you for sharing your wonderful experience with your new Sony WF1000XM5! We're so glad to hear you like the battery notification option, audio clarity during phone calls, and overall features of your Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort
Sony XM5 earbuds
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I currently own these. For the first couple of days, I was trying to figure out which ear tip works for me. But overall a great pair of earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenU!
We are thrilled to hear that you're having such a great experience with your new WF-1000XM5 earbuds!
To help you find that perfect fit even faster, we recommend using the Sony | Sound Connect app. It has a built-in "Determines Optimal Earbud Tips" test that measures the air tightness of your seal to let you know which size is actually best for your ears.
Thanks for choosing Sony and sharing your feedback!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great little headphones! Noise cancelation is amazing and the fit is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheldonR,
Thank you so much for the 5-star review! We're honored to hear you're enjoying our headphones and that you find the fit so great! Knowing the noise cancellation is amazing for you is exactly what we aim for with the WF-1000XM5.
Thanks for trusting Sony!
Best regards,
Dominick
THE CASE IS CHARGING, BUT IT WON'T UPDATE THE %
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had these for a few hours, but wanted to write a review because my experience has been great compared to pixel buds pro & Beats studio +. I also came from airpods pro 2nd generation- and in comparison they are about the same. It does take some getting used to, the app isn't the most user friendly either. There is just a lot going on, because they have a lot to offer so its not a bad thing- just, again, takes some getting used to. I also wanted to mention, because I almost returned them thinking they were defective, that when you are charging the case without the buds in them- the app will only show the percentage they were on the last time the buds were in them. I thought the case was not holding a charge, but when i put the buds back in the case - it updated it and showed they were charged at 100% (oops, lol). I'll update this after some time passes though, because for this much money- I would have loved to see more detailed reviews. They all seem to have different results.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krissyp,
Thanks for sharing your review and experience with the WF-1000XM5. Your feedback about the Sony Headphones Connect app is greatly appreciated. For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Headphones Connect app).
Feel free to provide us an update about your additional experience with these amazing headphones.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Beyond Impressed!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are probably the best purchase ive made for myself in a long time. The fitment options are incredible and i love the soft foam. Silicone earbuds usually fall out but these stay firmly in place, long enough to be forgotten about! The noise cancelling feature works so well and the audio quality is second to none. I would recommend these to anyone looking for a new set of buds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chaos, nice! We're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Bass, Fit, Sound quality
SOLID Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great noise canceling earbuds, comfortable, great for music and has good bass. Overall solid pair!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Orlando,
Awesome! We're thrilled that you are enjoying the noise canceling function, comfort, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
No Competition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had quite a few brands, Samsung, Jabra, Bose, Anker, etc. These by far blow everything I've had out of the water. The battery life is incredible, call quality is great, sound quality is awesome and tweaking the equalizer on the app really helps with bass. Overall I'm very impressed. Time will tell how long they hold up, as they get daily, all day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleJ, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Nice premium earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling, comfortable to wear and lots of features.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, misstech!
We're so pleased to hear that you're enjoying your WF-1000XM5 earbuds. It's great to know you find them comfortable and that the noise-canceling performance is living up to your expectations. We put a great deal of effort into developing the Integrated Processor V2 and the dual feedback microphones to create an immersive listening experience, so your feedback is very rewarding for our team.
We also designed these earbuds to be packed with useful features, and we're glad you're finding them valuable. We hope they continue to enhance your listening experience every day.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Fit, Sound quality
Great buds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were what I was looking for as far as being compact and comfortable and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .You've made a great choice, JulianR!
We are extremely pleased it suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lived up to its description. The sound is great and they seem to last centrally long time. I would definitely purchase them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, JoeS! We're delighted to hear that the WF-1000XM5 lived up to your expectations and that you're enjoying the great sound quality and durability. Knowing that you would consider purchasing them again truly means a lot to us. If you ever have any questions or need support, we're here to help. Enjoy your listening experience and thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Fit, Sound quality
A welcomed upgrade
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly? These are a nice upgrade over the XM4s. The dual connection works almost seamlessly between my S23 Ultra and Tab s8 Ultra. The smaller size sits more comfortable in my ears which has been a pain point for me from the weight of the XM4s. These XM5s have great sound quality, really cool features with Google Assistant as well as nodding your head to answer calls, or shaking your head to decline calls. Don't let the glossy plastic finish fool you, these aren't cheap at all. I've been on the hunt for a good set of daily drivers and I have finally found it.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Anthony! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Pros mentioned:Battery life, Comfort
Incredible battery, sound, and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't ask for much more. They are comparable to my wh xm4s (the headphones). I'd say they have less bass but still are in the same league. Ever since I've gotten these, I've used my headphones less just for the incredible comfort. I've never had battery problems (especially with how convenient it is to wirelessly charge them) and I've dropped them on concrete before with no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JFan, We are glad that you like the sound quality, noise canceling feature and battery life of your Sony WF1000XM5 wireless noise canceling in-ear headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Fit, Sound quality
Good upgrade from XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and NC seem largely the same but the change in size and fit are dramatically better for me. I use my XM4s a lot, waited a long time since other reviews said they were the same but worth a shot if you get them on sale. I barely notice they are in and they still have a solid seal. TBD on battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bradjb,
Thank you for the purchase! We're glad to hear that you like the fit and size of your new Sony headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David