Customer Ratings & Reviews

Hi Tyler, thanks for commenting! We're happy to learn about your satisfaction with the amazing sound quality and very comfortable fit design of your WF1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo

Hello JiovanniC,

Thank you for choosing Sony!

We're excited to hear that you’re enjoying the quality of the WF-1000XM5 earbuds for your gym and outdoor activities. It’s wonderful to know they’re keeping up with your active lifestyle. Thank you for sharing your experience with us!

Best regards,
-Fred

Thank you for sharing that wonderful feedback, SeleneT!

We're absolutely delighted to hear that the WF-1000XM5 earbuds made a great gift and that your boyfriend loves them! It's rewarding to know that you both appreciate the good quality we engineer into every set, from the comfort to the industry-leading noise cancellation.

Thanks again for choosing Sony for such a thoughtful gift!

Best regards, Gus, Sony Social Media Team

Hi Mordakye, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig

Hi JenniferS!
We are delighted to hear you're loving your new WF-1000XM5 earbuds. The amazing sound quality is a big part of what makes them so special and we’re glad you're happy with your purchase.

Thanks for choosing Sony!
Best regards,
Estefany

Thank you for your review, Consumer.

We are sorry to hear that the WF-1000XM5 earbuds are not meeting your expectations regarding volume and bass, and that you are experiencing difficulty with them falling out of your ears. This is definitely not the comfortable, high-performance experience we intend to deliver.

The fit of earbuds is crucial for both comfort and audio performance, especially bass response and noise canceling effectiveness. We recommend trying the following:

Change Ear Tips: The WF-1000XM5 comes with multiple sizes of noise isolation earbud tips. Please experiment with the different sizes (L, M, S, and SS) to find the one that creates the tightest, most secure seal in your ear canal. A good seal is essential for maximizing bass and volume.


Check the App EQ: If you still desire more volume and bass, you can adjust the equalizer settings directly within the Sony | Headphones Connect app to customize the sound profile to your preference.

If you continue to experience discomfort or poor sound quality after trying different tips and EQ settings, please contact our support team directly. They can provide more personalized guidance to ensure you get the reliable performance and fit these earbuds are designed to deliver:

Sony Support Contact: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate you bringing these issues to our attention.

Best regards, Gus, Sony Social Media Team

Hi Super, thanks for the review!
It is truly wonderful to know that your WF-1000XM5 earbuds are working perfectly for you, especially while catching your favorite NBA and NFL games!

We really appreciate you choosing Sony!
Best regards,
Estefany

Hi RoyW, Fantastic! We're very happy to hear that you like the great sound quality, top notch noise cancellation, and excellent fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi RicardoR, awesome! We're glad you like the sound quality and comfort of your new earbuds! Thanks for choosing Sony. ~Earl

Thanks for commenting, Markulas!

We are truly happy to hear your satisfaction with the exceptional sound quality, very comfortable fit design, and superb performance of your WF-1000XM5. We greatly appreciate your recommendation!

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi Bailey, Fantastic! We're delighted to hear that your husband is enjoying the earbuds and values the touch controls, wireless charging, and rich sound quality. It's wonderful to know you found them worthy of replacement after losing a pair. Thank you for sharing your outstanding experience with the WF-1000XM5 and for choosing Sony! - Romeo

Hi Edward,

Thanks for your feedback. We're glad to hear that you're so impressed with the sound quality and noise cancellation of the WF-1000XM5 earbuds, especially since you've used previous generations. It's a key feature that the HD Noise Canceling Processor QN2e works together with the Integrated Processor V2 to deliver our best-ever noise cancellation, which is what gives you that "insane" experience you mentioned.

We're sorry to hear about your concerns regarding the battery life disparity between the two earbuds. We understand your frustration, and we want you to have a product that lasts as long as you expect it to. We would recommend trying a "calibration" of the battery by fully discharging and then recharging the earbuds a few times. If the issue persists, please reach out to our customer support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony, have a nice day.
DiegoV

Hello AaronT,

Thank you for choosing Sony!

It brings us great joy to hear that you’re enjoying the fantastic sound and powerful noise canceling of the WF1000XM5 earbuds. Knowing you would recommend them means so much to us, and we’re honored to provide a listening experience that enhances your everyday moments.

Best regards,
-Fred

Hi JonathanD,

Perfect! We're thrilled that you are enjoying the sound quality, equalizer, and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi Cristian95f,

Perfect! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi JackM,

We are thrilled to hear that the WF-1000XM5 earbuds are meeting all your needs for the workday! It’s great to know the battery life and performance are keeping up with your professional schedule.

Thanks for choosing Sony.

Best regards,
Eliab

Hi WoofGrrrr,
Thanks for sharing your experience with us! We are really happy to hear that the WF-1000XM5 earbuds helped make your flight home more enjoyable. It's great to know that the noise-cancelling was effective for you.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Saiyan,

We couldn't be happier to hear that you are enjoying the excellent sound and noise cancellation of the Sony WF-1000XM5!

Achieving a very balanced sound alongside our industry-leading noise cancellation technology was a key focus, and we are delighted that you recognize these core strengths.

Thank you very much for choosing Sony and sharing your five-star review!

Regards,
Dominick

Hi Tfau,

We are so glad to hear you're enjoying the WF-1000XM5 earbuds! It's fantastic to know that the audio quality, noise cancellation, and durability are hitting the mark for you. We appreciate you taking the time to share your positive experience.

Thanks for choosing Sony.

Best regards,
Eliab