Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10748214
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Realy like these , sounds great good battery life .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusH, amazing! We are truly happy to know that you like our WF-1000XM5 and that you're satisfied with its amazing sound quality and long-lasting battery life. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
They're pretty sweet.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them, the only real issue I have is that they don't have an actual button. With the touch button, if you're wearing a hood, especially when it's wet out, the button gets triggered over and over. I had to turn off what the button does because of this but other than that one thing, they are absolutely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yeee, Thank you for taking the time to provide us with your feedback on your new Sony WF1000XM5. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products. Thanks for choosing Sony! -Sam
Nah.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise cancel well, however, if you use them for the gym, be wary, If anything touches the outside of the right or the left earbud, it either pauses the song or it toggles the noise, cancellation, either way it interrupts the song and your workout. I accidentally waited too long to return these so I have another pair of $300 earbuds that don@5 compare to my air pro’ 2’s, nice try Sony. But this is for a housewife, not anybody else Also, sometimes just one of the earbuds connect to Bluetooth, and I have to bring the whole case in now because if only one connects, I have to put them back in the case and take them out again for them to work.. Worthless.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonpaulA, Thank you for taking the time to provide us with your feedback about your WF1000XM5. We're glad you like the excellent noise canceling feature of these earbuds. At Sony, we are always looking to improve our product quality and features. We have noted your input about the touch sensor sensitivity and will be sure to forward this feedback to the appropriate department. You can change the function assigned or you can also choose not to assign any functions to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app while you're in a gym to prevent the earbuds from pausing a song when you accidentally touch the sensors.
And for connectivity issues, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779975.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, noise cancelling, connectivity and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amol, we're glad you like the noise canceling feature and battery of our product. Thanks for choosing Sony. ~Earl
Sound Amazing and Great ANC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound pretty good right out of the box and become even better once you start tuning the EQ. They have a feature where you play a song and select different circles of what sounds the best for it to then create an EQ for you. My only gripe is specific to the white pair is that the foam tips will very quickly stain from ear wax.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomF,
Thank you for your kind words! It always makes our day to hear that customers like you enjoy our product. We're extremely glad that you are enjoying the amazing sound, noise cancellation, and EQ settings of your WF1000XM5 earbuds. We appreciate your insights with regard the foam tips. Rest assured that your feedback will not go unnoticed and will pass this to the rest of the team. You may also find this link helpful on how to clean your headphones:
https://www.sony.com/electronics/support/articles/00249895?utm_source=glean
Thanks for the 5-star rating and for purchasing Sony! - Kris
Greatest earbuds out there
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earbuds out there for the price… can’t complain nose cancellation is great and ever comfortable i would recommend you buy one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanG,
You made the right choice! We're glad that you like the noise canceling function and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Music
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great sound good long battery life. Fit in my ears great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyE, awesome! We're glad you like the sound quality, battery and fit of the WF1000XM5! Thanks for choosing Sony! ~Earl
Best Earbuds.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is incredible. Has different earpiece sizes for different size ears. It’s not the cheapest earphones out there or earbuds. I should say but it’s definitely worth every dollar sound quality like I said it’s superb. You can hear Hi-Rez audio if you listen to Hi-Rez quality music. These are gonna be the earbuds for you to hear the sounds that you never knew were there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaiini, we're glad you are enjoying our industry-leading noise canceling earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
MUST BUY FOR MUSIC LOVERS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is superb compared to Apple AirPods Pro second gen. The mic quality on phone calls is lack luster but the noise canceling is much to blame for that. Noise cancelling while listening to music on the other hand is very good and blocks out most noises. The passive noise isolation is great with the foam ear tips as apposed to the silicone ones on the airpods, which gives you better seals
I would recommend this to a friendGreat Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Best pair of headphones I've ever had. Amazing noise cancelling, functionality, and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, KhlilH,
Thanks for the review and the 5-stars rating! We are really happy to hear how much you are enjoying your Sony Earbuds' amazing Sound quality and the top-technology Noise Cancelling feature!
Thanks for choosing Sony, have a great day!
-DiegoV
LIFE SAVER for my noisy neighbors
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have suffered for years from the extremely loud bass music from my neighbors. These are the ONLY headphones that take away the noise. Literally life changing and worth every single penny I spent on them. My wife has the ear muff version and has had the same experience. WORTH IT.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ProgrammingPrincess, Thank you so much for the 5-star rating! We are glad to hear that you are enjoying the noise canceling of your new WF-1000XM5 earbuds! Thank you so much for choosing Sony! -Carl
Great buds if you leave them in.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very good on them. The foam tips have a bad tendency to rips with repeated use. These are ideal if you leave your buds in for a long time. the sound cancellation is great. But they are pretty bad if you pop them in and out for calls a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenn, We are glad to hear that you are happy with the sound quality of your new WF1000XM5! Thank you for choosing Sony! -Carl
Good headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely well built 10 out of 10 would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, TobiM!
We are thrilled to hear your WF-1000XM5 earbuds earned a 10 out of 10! It’s great to know you’re impressed with the build quality and would recommend them to others.
Enjoy that premium sound and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Nothing short of amazing sound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have got to get a pair of these earbuds. The difference between the WF1000XM4's and the XM5's is like nigt and day. The sound quality is nothing short of amazing. My only complaint is that pulling out the earbuds from the charging cradle is tricky because my hands slip on the earbuds because the finish is smooth instead of a matted finish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarryM, Thank you for the amazing review! We're glad you're enjoying the incredible sound quality of your new Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the difficulty in removing the earbuds from the charging case and will be sure to forward this feedback to the appropriate department.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Great huy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these after my bose stop working and been loving them every since
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cshep,
Thank you for choosing Sony!
We couldn't be happier to hear that you've been enjoying your WF-1000XM5 earbuds after your previous earbuds stopped working. It means a lot to us that our earbuds have become a favorite for you, and we appreciate you sharing your positive experience.
Best regards,
-Fred
New Buds are great, trade in credit falls short
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony buds are great, but haven't heard anything on the trade in credit that I qualified for. Feel like I gave away my earlier model Sony Buds for free. Can't get any information on the status, been over a month
I would recommend this to a friendSony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, easy to use and very comfortable. Small enough to carry in your pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EfrainG,
Amazing! We're glad that you like the fit, comfort, portability, and user-friendly functions of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these daily around 8-9 hours a day, mostly at work but also the gym, they’re very comfortable and the noise canceling is really good. My only complaint is I wish battery life were slightly longer, and it has very intermittent connection issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenA,
We appreciate you taking the time to share your feedback; we're happy to hear you find the WF-1000XM5 earbuds comfortable and that the noise cancellation is performing so well for your daily 8-9 hour use! Regarding the battery life, please note that features like ANC, DSEE Extreme, and high-quality codecs like LDAC can reduce the operating time, which is rated up to 8 hours with ANC on. To address the intermittent connection, please try navigating to the Sony | Headphones Connect app and changing the Bluetooth Connection Quality setting to Prioritize Stable Connection under the Sound tab, which often resolves minor dropouts. If the connection issue persists, a simple headset reset may be necessary: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html.
Thanks for choosing Sony.
Best regards, Eliab
XM5 earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is unmatched. They do have a tendency to slide out of my ears slightly when running, I just adjust them really well, and no more issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnJameson, Awesome! We are glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
Nice earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and they fit in my ears perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, awesome! We're glad you like the noise canceling feature and the fir of our product! Thanks for choosing Sony. ~Earl