Customer Ratings & Reviews

Hi The5,

You've made a great choice! We are very happy to know that you are enjoying the amazing sound quality & long-lasting battery life of your WF-1000XM5.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi IsaiV,

Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi JenniA,

Thank you for sharing your feedback about our Sony Earbuds! It's great to know that the sound, noise cancellation and connectivity features have been so helpful.
The WF-1000XM5 are very easy to use and will adapt seamlessly to your daily routine.

Thank you for choosing Sony!
Best regards,
Stephanie

Hi JovanyT, thanks for choosing and purchasing our product. We're glad you like the sound quality and fit of the WF1000XM5. We're sorry to hear that you have an issue with the audio playback and noise canceling feature of your Sony unit. Please set the earbuds to “Priority on stable connection” using the Headphone Connect app. Disable Speak-to-Chat feature. The Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music being played. It may sound like the sound skips when this occurs, but it is not a malfunction. Please follow this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip

If the noise canceling effects are not sufficient, please follow this link to isolate the issue:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling%20

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi, Sonyearplugs,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!

Thanks for choosing Sony, have a fantastic day!
-DiegoV

Hello Alex,
Great! It's nice to hear that you are comfortably using our WF1000XM5 and are pleased with the sound quality as well. Thank you for choosing Sony! - Marco

Hi Tabi, we're glad you like the sound quality of our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi Pioneerelite,

Amazing! We're glad that you are enjoying the sound quality and dedicated app (Sony Headphones Connect) of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi ParisJ,
Thanks for your honest feedback! It brings us great joy to hear that you're enjoying the sound of your WF-1000XM5, but we’re sorry to hear the battery life is falling short.

To help you get more listening time, we recommend trying these steps:

-Open the Sony | Sound Connect app and ensure your earbuds are running the latest software version.
-Features like DSEE Extreme, Speak-to-Chat, and Voice Assistant (Always-on) use extra power. Try turning these off in the app to see if battery life improves.
-If the drain persists, you can try resetting the earbuds using the instructions on our support page: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html

Give those a try!

Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany

Hi Joey,

That's awesome! You've definitely made a great choice! We are very happy to know that you're well-pleased with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star rating and for commending Sony!

- Romeo

Thank you so much for your feedback, RalphR! We're thrilled to hear that you're enjoying the WF-1000XM5 and that the sound quality exceeded your expectations compared to Apple’s earbuds. Our team put a lot of effort into engineering a premium listening experience, focusing on exceptional sound and industry-leading noise cancellation. It's great to know those features have made a difference for you.

If you ever want to explore more of the advanced settings—like adjusting the sound field or customizing the noise cancellation and ambient modes—the Sony | Headphones Connect app offers additional ways to tailor your listening experience even further.

Thanks again for sharing your experience and trusting Sony. Your input motivates us to keep innovating and delivering the best possible audio products!

Best regards,
Gus
Sony Social Media Team

Hi JETLIKNIGHT,
Thank you for your honest feedback! We are pleased to learn you’re giving the WF-1000XM5 a try.

Sometimes, a little adjustment is all it takes to find the perfect fit. We recommend experimenting with the different sizes of ear tips included in the box to help improve comfort and ensure a secure fit.

Thanks for choosing Sony and for your feedback.
Sincerely,
Estefany

Hi, Priscilla

We are delighted to hear that you are enjoying your Sony headphones and their amazing Noise Cancellation feature! Your comment is well appreciated as we always strive to deliver the best quality products!

Thank you for choosing Sony, have a wonderful day!

-DiegoV

Hi WestB,
Thank you for sharing your feedback on the WF1000XM5. We're glad to hear you found the sound quality satisfying. We're sorry to learn that the overall build and Bluetooth is not working for you. We're here to help. If you haven't already, we recommend that you try the alternative eartip sizes included in the box.

About the Bluetooth issues, here are some troubleshooting steps that may help resolve the problem:
- Ensure that the firmware of your earbuds is up-to-date via the Sony | Sound Connect app. You can find the latest firmware updates here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
- Set the earbuds Bluetooth connection mode to "Priority on stable connection" on the Sound Connect app.
- If possible, connect your earbuds to a different smartphone or Bluetooth device to see if the issue persists. This can help determine if the problem lies with the earbuds or the initial device.
- Initialize the earbuds and try reconnecting them to your device. Find the steps here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html

If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
- Stephanie

Hi AlmaQ,

Thanks for the 5-star rating! We're pleased to hear that you're enjoying the XM5 headphones! their noise cancelling feature makes them perfect for keeping things quiet.
Thanks for choosing Sony.
-Eliab

Hi SamanthaR, This is great! We're also glad that your husband loves the WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin

Hi NasonS, Thank you for the feedback on your experience with your Sony WF1000XM5. While we're glad you like the excellent fit and top-notch noise canceling, we regret to hear about the battery issue you're having. This is definitely not the news that we would like to hear. Please follow the troubleshooting steps on this link if the available operating time is short or the battery power does not last long: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hello JasonM,

Thank you for choosing Sony!

We’re excited to hear that the WF1000XM5 earbuds are performing well for you. We appreciate your observation regarding the compact size of the case and earbuds, and we will be sharing this valuable feedback with our product development team to inform future improvements.

Best regards,
-Fred