Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10748214
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Fit, Sound quality
Nice earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and they fit in my ears perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan, awesome! We're glad you like the noise canceling feature and the fir of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great Sony Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Costly but amazing sound quality and great noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, CADfriend!
We are so pleased to hear that you are impressed with the sound quality and the great noise cancellation of your WF-1000XM5 earbuds. We designed these to provide a premium listening experience with industry-leading noise canceling and exceptional sound, and it's wonderful to know that we have succeeded.
We also understand your comments on the price. We aim to provide a premium and valuable experience, and we appreciate your honest feedback.
Thank you again for your valuable review and for being a Sony customer.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best ear buds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the sound and base are the best i have ever owner. Highly recommend for everyday use!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your wonderful feedback on the WF-1000XM5, AnthonyM! We're thrilled to hear that you're enjoying the exceptional sound quality and bass, and that our earbuds have become your top choice for everyday use. Your recommendation means a lot to us. If you ever have any questions or need tips to get the most out of your WF-1000XM5, please feel free to reach out. Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Best wireless earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my second pair of these since I used the others so much the battery started to give out. They are the best wireless earbuds I've used and I've used quite a few different ones. I love that they can connect to two devices at once and seemlessly switch back and forth.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this incredible review, Seeman245!
We are absolutely thrilled and honored to hear that the WF-1000XM5 earbuds are the best wireless earbuds you have used, and that you loved your previous pair enough to purchase them again when the battery eventually gave out! That kind of loyalty is the highest compliment we can receive.
We are especially glad that you are benefiting from the multipoint connection feature, which allows you to seamlessly switch between two connected devices—a capability we prioritized for maximizing convenience.
Thank you again for your strong endorsement and for consistently choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Better than airpods
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design, comfortable earbuds, great quality and features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HowHiAreYou,
Excellent choice! It's wonderful to hear that you like the sleek design, comfortable fit, quality, and features of your Sony XM5 True Wireless Noise Cancelling Earbuds. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
These ear buds are amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best ear buds I’ve ever used they sound better than a lot of headphones I’ve used, the active noise canceling is really good (just make sure you have the right tips in) and the pass through sounds so good too definitely a game changer, something I’ll be looking for on all future earbuds I purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thefloofywolf, Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME. GREAT SOUND GOOD BASS VERY CLEAR. I would reccomend 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonD,
Fantastic! We are very happy to hear your satisfaction with the amazing sound quality of your WF-1000XM5. We truly appreciate your recommendation!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
Smaller profile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same excellen sound quality with even smaller ear profile (less bulky).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GastonG, great! We're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Love sony and all they make
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love theses tons sometimes i get an odd like disconnecting sound but its never a big deal. Not sure why it does it maybe its the switch to noise canceling or something but the sound quality is really amazing and for someone who listens to at least 100 hrs of music a week these were an amazing purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starburst, we're glad love our product. We're sorry to hear that you have an issue with your Sony unit. Please follow this link to isolate the issue on the sound:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
Great Stuff !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, great size, great sound, great voice, overall great quality product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenS,
Perfect! We're glad that you like the fit, size, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best noise-canceling, period!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for earbuds with the best noise canceling in the industry, hands down the Sony WF1000XM5 can't be beat. The Bose and Samsung buds fail in comparison.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neal, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
I hope the battery is better than the XM4s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4’s and they were great until the battery worked fine and then abruptly would last for 15-20 minutes. Sooo, as long as these last longer than 18 months, I will be happier. No drastic improvement from the sound quality from the 4s but I am also not an audiophile. With that said, I prefer these over the Apple products, Bose and Jaybirds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterC,
While we are thrilled to hear your satisfaction with the amazing performance of your WF-1000XM5, we are really sorry if you are experiencing an issue with the battery on your WF-1000XM4. This is certainly not the news we'd like to hear from you. We'd love to know more about the problem you're having and help you out. Please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
For the The WF-1000XM5, these headphones feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
We are looking forward to your message and thank you very much for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
We need Location Tracking!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds. Great sound control amazing noise canceling, but nonlacation tracking for either the case or individual earbuds. I lost them a few times and i got lucky, but if i didnt i would have been out this high ticket priced item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisB,
Thanks for commenting! We are thrilled to know that you love your WF-1000XM5 and that you are satisfied with its exceptional sound quality & amazing noise canceling function. We truly appreciate your input with the device tracking function and we are sorry if these headphones doesn't support it.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbud here are amazing they are better than AirPod pros and the earbuds even got a app that has a equalizer and good bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewS, thanks for sharing your wonderful experience! We're thrilled to hear you're enjoying the astonishing sound quality with premium noise cancellation, and the customizable audio experience of the Sony - WF1000XM5. Thank you so much for choosing Sony and enjoy your new earbuds! Regards, -Dominick
- Pros mentioned:Sound quality
The best that I've tried
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony keeps improving their WF earphones! I had the XM4, and now the XM5, and both are awesome! I use the XM5 for everything, including workingout. They do not fall out and the noise canceling is the best that I've tried! Yes, they are a bit expensive, but it's rather spend good money on good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, iamartimus! We're glad you are happy with your earphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Fit
Fit Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than any that I had, fit in my ear perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SP24,
Thank you for choosing Sony!
We couldn't be happier to hear that your new WF1000XM5 earbuds are a perfect fit for you! It's a true pleasure to know that they're the best you've ever had. We hope you continue to enjoy a great listening experience.
Best regards,
-Fred
- Pros mentioned:Comfort
My blasters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work great and they are so sleek and smooth to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulG,
Thanks for the wonderful review!
We're delighted to hear how you love your WH-1000XM5 headphones and that they work great for you. It's especially rewarding to know that you find them so sleek and smooth to wear.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life, Sound quality
Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than air pods that’s for sure. They sound better and last longer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi The5,
You've made a great choice! We are very happy to know that you are enjoying the amazing sound quality & long-lasting battery life of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Bass
Good earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product if interested to have bass noise reduction , better to buy at sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PSRI,
We're delighted to hear you find the WF-1000XM5 a great product, especially highlighting its bass and noise reduction capabilities! We engineered these earbuds to deliver exceptional sound quality with powerful noise cancellation across the entire frequency spectrum, and it's great to know you're experiencing that benefit.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Comfort, Sound quality
New design, for a reason.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits comfortably due to the new design. The sound is near perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaiV,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo