Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10844637
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Good earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and they last a good amount of time without being charged. I use them everyday and may charge my case weekly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ClintonG,
Thank you for choosing Sony!
We couldn't be happier to hear that the WF1000XM5 earbuds provide you with excellent sound quality and long-lasting battery life. It's wonderful to know they support your daily routine so well. Thank you for sharing your experience and for making them a part of your everyday life!
Best regards,
-Fred
Great microphone and battery. Bad brand.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair in a year. Sony does not have good support so $600 in a year for headphones kind of sucks. I did buy the best buy warrenty this time so that wont happen again. These headphones are so good for work. The mircophone is unbeatable which is why I had to stick with this brand even though they are not my favorite. I work from home and these are needed for my meetings. They do fall out of my ears sometimes regardless of what size bud i put on them. The sound connect between my phone and computer also makes things hard. If i get one notification on either while listening to the other it switches over so i have to turn the bluetooth off of one because the app is hard to navigate and i cant find the auto connect to turn it off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, RemingtonL,
Thanks for the review and the feedback. Your comments really are important for us as Sony strives to deliver the best quality products. We'll be more than glad to take in consideration the details provided for future reference. Although, we are glad that the amazing microphone quality is fitting your needs, because of it Precise Voice Pickup Technology and advanced audio signal processing.
Thank you for choosing Sony, have a wonderful day!
-DiegoV
Good buy so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a pair of replacement buds after my Jabras went out of commission, and stumbled on these. After a very informative conversation with the rep, I decided go with these, and so far have not been disappointed. The sound is superb, they fit perfectly, and they hold up during intense workout sessions. Would highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KendallB,
We love to hear that! Sounds like you've made a solid choice, great sound, perfect fit, and gym-ready durability? That's a win all around. Thanks for the recommendation and thanks for choosing Sony!
-Aldair
Music Enjoyers dream earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've logged over 2000 hours using various Sony headphones, including the XM4 Earbuds (WF) and Headphones (WH). To date, I've encountered zero major issues, making me a devoted Sony audio user. Without hesitation, I wholeheartedly recommend the Sony WF-1000XM5 earbuds to anyone who appreciates top-notch sound quality and best-in-class noise canceling. These earbuds have become my daily companions at work, providing an immersive audio experience that elevates my day. The batteries consistently last throughout my work hours, from 7:30 to 3:30, and often beyond if I take them out for lunch. The seamless integration of exceptional sound quality and reliable noise canceling makes the WF-1000XM5 a standout choice in the audio landscape. If you're seeking earbuds that deliver on both fronts, Sony's WF-1000XM5 is a stellar and worthwhile investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garrett,
Thanks for commenting! We truly appreciate your great feedback with your WF-1000XM4 & WH-1000XM4. Also, we are very happy to know about your satisfaction with the amazing sound quality, long-lasting battery life, exceptional noise canceling feature, and superb performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for recommending our WF-1000XM5 and for trusting Sony!
- Romeo
Longest battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and returned several brands, either poor sound or poor fit or poor battery life. The Sony are hands without a doubt the best. As odd as they look, they fit snug with comfort and don't fall out, but I can get almost eight hours while connected to my Samsung TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JerryH,
Thank you for choosing Sony!
It's wonderful to hear how much you enjoy your WF-1000XM5 headphones! We are delighted that they provide exceptional comfort and security, even with their distinctive design. Achieving nearly eight hours of listening time while connected to your TV is impressive, and we're pleased to know they offer you such a remarkable experience.
Best regards,
-Fred
Okay option..
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for awhile, they sound good compared to other buds only down side I'd say is the bulkiness of them also they started to give me problems connecting properly I should say they do connect but I hear nothing come out of them at first I thought it could be my phone (pixel 7 pro) but I recently changed to a Samsung s22 and it has the same issue at times where I have to place it in the case for them to work (sometimes it takes several times) don't know if it was caused my an update I know they didn't use to have that problem at first. I'd say they're a good option if you plan to use them for awhile then just upgrade to the newer ones (that's what I did upgraded from the xm4s)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Grimmzh, Thank you for the feedback on your experience with your WF1000XM5. While we're glad you like the great sound quality, we regret to hear about the connectivity issues you've experienced with these earbuds. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If you were able to connect them to your phone, but there is no sound coming out of the earbuds, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780030.html
At Sony, we are always looking to improve our product quality and features. We have noted your input about the bulkiness and will be sure to forward this feedback to the appropriate department.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Best Quality for your Money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Quick and easy to set up. Compared to the last iteration, the noise cancelling seems to have tighten up a bit. Not by much but enough to notice within an earplug environment. Each bud will last you 8hrs each. Would recommend if you're looking to upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi somchay1851,
You made the right choice upgrading to the Sony WF-1000XM5! We're thrilled that you like the comfort, noise canceling function, and battery life of the headphones. It's also great that you had an easy time setting it up. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
i love it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sound love the bass, noise canceling when on a phone call
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pedro,
Thank you for choosing Sony!
We're elated to hear that you enjoy the rich sound and powerful bass of the WF1000XM5, as well as the effective noise canceling during phone calls. Your positive experience with these features truly motivates us to continue delivering high-quality audio products. Thank you for sharing your feedback!
Best regards,
-Fred
Perfect upgrade to the XM3s
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are smaller, have more battery life, and sound better than their previous models. The sleek grey color is a great look too. I've never had a problem with them feeling loose or about to fall out and the app has plenty of customization options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, nice! We're glad you are enjoying your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Keeps getting better
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have use the last 2 models and hard to believe they keep getting better. Fit, sound, noise cancellation all improved. Battery life still great after steady use for months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bxboy, We're really happy you've made an excellent choice for an upgrade with your WF-1000XM5! And good to know you've seen the overall improvements of these earbuds headphones, especially the exceptional sound quality, fit, noise cancellation, and excellent battery life over your previous model. Thank you for trusting Sony! -Jess
My first foray into wireless earbuds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and nice cancelling works well. Connecting them is not perfect everytime is why I gave 4 stars. While mildly annoying not a deal breaker for me I world still recommend. Wish the PS5 would support them. I feel the battery life is also decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joejohn81, Thank you for your honest review! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Samsung buds & sony wf-1000xm5 comparison.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to buds pro 2 both sound great but buds go little loud and the sony wf-1000xm5 have great base at low volume and seem to last longer then my bud pros but im looking to compare them to the apple pro earbuds and Google earbuds when ever i get the chance to get them but the sony wf-1000xm5 are alright if you have the cash for them but the Samsung buds are over all best on price and im always worried i will losee them so i keep my earbuds pro with me at work and sony ones at home or in my car
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy,
Thanks for commenting. We are happy to learn about your satisfaction with the amazing bass sound and quality of your WF-1000XM5 compared to your another headphones. We greatly appreciate your feedback with the price of these headphones. If there's anything we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase and for choosing Sony!
- Romeo
Poor design, fit, and battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this purchase, but the earbuds failed in multiple areas, so they were returned. I currently own wired Bose noise cancelling earbuds and wife has Apple Air Pods 2, so I have good reference points. Positives: Good, not great ANC, but this could be due to fit. From a few technical reviews, Apple Air Pods 2 (10 dB ANC reduction), Sony & Bose QC II (~ 30 dB ANC reduction) at 1000 Hz and below (e.g., airplane engine drone). Bad: (1) The main body of the earbud is mounted above the ear canal (see the stock pictures) without support below the ear canal. Talking or chewing causes the earbuds to loosen, sometimes fall out, and affects ANC quality. (2) I have been professionally fitted for earplugs and know the size of my ear canals. Most earbuds fit out of the box (average size). I had to use the super small (SS) plugs to get a reasonable fit without being uncomfortable and ear canal hurting after 15 minutes. (3) Fully charged the battery lasted 4 hours and 22 minutes on a cross country flight with ANC turned on. The literature says 6 hours max (ANC) and 7 hours (w/o ANC). (4) I have Apple products. Sony uses USB-C but does not provide the charging cable. I purchased Bose QC II earbuds for the flight home, A huge improvement compared to the new Sony earbuds. Bose's ANC was slightly better, they stayed in place even while eating, were comfortable, and lasted 5 hours 45 minutes (ANC on) before receiving a low battery alert. Bose's technical specification is a 6 hour battery life.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KevinR, Thanks for sharing your experience with the new Sony XM5 Wireless earbuds. We're sad to hear that you are not satisfied with the new model, which made you return it. We understand that finding the perfect size earbuds can vary from person to person. At Sony, we are always looking to improve our product quality and features. We have noted your input about the size and will be sure to forward this feedback to the appropriate department. For the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. Again, we appreciate all your inputs and these will surely help in future productions. Thanks and regards, -Craig
They’re ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although they are highly advanced when it comes to sound technology, smart technology for detecting whether you need ambient sound on or off, they don’t really give you much options for mapping out touch preferences. It’s frustrating when I mostly use my right headphone, but the controls that I use the most are on the left or vice versa. On the plus side, definitely much more comfortable than the Beats earbuds I owned. The foam-like texture of yhe earbud cover took me off guard and I’m curious about needing to purchase future replacements should the foam be mishandled by accident. It’s quite sensitive.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SuraSauce,
Thanks for sharing your honest review. We're happy that you like most of the features of your WF-1000XM5 earbud headphones. We have also noted your feedback about remapping the touch control configurations, particularly with the touch sensors on the left beyond the default options.
Be sure to review this help guide link resource, as it tells you some available operations to perform on the left and right headset units: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781367.html
You can change the function assigned to the touch sensors on the left and right headset units using the “Sony | Headphones Connect” app. For example, you can change the music playback function which is assigned to the touch sensor on the right headset unit at the time of purchase to the touch sensor on the left headset unit. Quick Access can also be used on the headset unit with the touch sensor that has the noise canceling function and Ambient Sound Mode switching function assigned. In the factory settings, this function is assigned to the left unit.
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback!
Regards,
Jess
Great earphones with minor issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best earphones I have ever had, I will say it is only worth it if the AirPods Pro are not on sale, definitely worth the extra 50$ if you can afford it. One gripe I have is the ear pieces were quite painful, and they ripped after just two weeks, but there are great replacements on Amazon pretty cheap. It will take some time to get used to if you are used to only silicone tips. The sound quality on these is absolutely insane. They have what feels like a very large soundstage, and a 5 point equalizer to make the sound profile you desire. The bass can get very heavy if you set them up for that, and the highs can get very high. These look nice, have good battery life, a decent app, and insane sound quality. Big bonus, they can be connected to two audio sources at one time, that paired with good ambient audio creates a great earphone for office use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason, thanks for choosing and purchasing our product. We're glad you like the sound quality of the WF1000XM5. We're sorry to hear that you have an issue with your Sony unit. Please check this link to isolate the issue:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html?search=hurt
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Great sound!!! Mics could use a software update
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds have amazing sound quality with deep bass I love these! On my calls, some people say I sound muffled, but I can hear them clearly. Nonetheless, I love them and they are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CreoleQueen, we're glad you love the sound quality of our product. We're sorry to hear that you have an issue with phone calls of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html?search=call
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Like these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good noise cancelling. I bought the ones that dont go in your ear but i need noise canceling so i got these too. I switch back and forth between them. These are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jens,
Thank you for sharing your experience with the WF-1000XM5 noise-canceling earbuds! We appreciate your feedback and are pleased to hear that you find them comfortable. It's great to know that you’re enjoying the flexibility of switching between different styles.
Thanks for choosing Sony!
Best regards,
Stephanie
A very good option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, good charge, decent noise canceling. A solid product overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aidan,
It is fantastic to know that you are enjoying the solid performance of your WF-1000XM5. We are glad that the sound quality, battery life, and noise canceling are
providing a high-quality listening experience.
Thank you for choosing Sony.
Regards,
Dominick
Only alternative to Apple
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only buy Sony and Apple products for good reason. These sound amazing and are so small, I’m truly amazed how well they fit in my ear with no problems. Clear sound with booming bass and great, unique ear tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AHW313, Thank you for the wonderful review! We're very happy to hear that you're enjoying the amazing sound, compact size, great fit, audio clarity, and powerful bass of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Great headphones, dont work out with them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off, the sound is great and the noise cancellation is pretty good. The foam tip earbuds are very comfortable and seal pretty well. Battery life is top notch. Ive tried the “AI” features and gone through the accompanying app for them. Don’t really care for the voice assistant that comes with them. It tries to listen to every word ans interrupts the music every few seconds when turned on. I definitely wouldn’t recommend these forntge gym especially if you’re planning on breaking a sweat. They fall out or the sweat messes with the seal on the earbuds. When it senses that the seal in your ears is broken then it pauses. They are not water resistant by any means. Every time i break a sweat with them on they start to glitch and perform random actions. They’re grwat for just listening to music but dont use them if youre very active or have the “smart” functions turned on. Probably wouldn’t buy these again if I had to.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Nimomelancon,
Thank you for your thorough review of the WF-1000XM5 headphones. We genuinely appreciate your positive comments regarding sound quality, noise cancellation, comfort, and battery life. However, we are sorry to hear about the difficulties you encountered with the voice assistant and the performance during your workouts.
We understand that unintentional activation of the voice assistant can be quite disruptive. To minimize these interruptions, we recommend adjusting the settings within the Sony | Sound Connect (formerly Sony | Headphones Connect) app. For detailed guidance, please refer to the following articles:
https://www.sony.com/electronics/support/articles/00229328
https://www.sony.com/electronics/support/articles/00232102
The WF-1000XM5 headphones come with an IPX4 water-resistance rating, making them suitable for splashes and sweat. To ensure the best fit and comfort, and to prevent the headphones from falling out, we encourage you to follow the steps outlined in this article:
https://www.sony.com/electronics/support/articles/00262839
We value your feedback and will consider it for future improvements. If you have any further concerns or need assistance, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
In addition, we are excited to introduce our new initiative called Product Enthusiasts. These dedicated Sony fans are available to assist you with troubleshooting and setting up your headphones. You can connect with them through the link provided above by selecting the option to "Chat with an Enthusiast."
I hope this information is helpful, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support