Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10844637
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Awesome earbuds!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After weeks of use I can say I firmly enjoy these earbuds. Has a heavy equipment operator they are perfect with noise cancelling setting and have great audio while lasting just long enough for a full days work. The only complaint i could say is they would be a little more comfy if they were just a tad lighter. Overall great product.
I would recommend this to a friendSo Comfy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing pair of earbuds, I use them for everything such as just relaxing, or going to the gym, they're super comfortable and don't hurt my ears. Both the noise canceling and the aware mode are extremely effective. The only thing I will complain about is the app is a little annoying and the touch features aren't as versatile as the Apple AirPods as you can only assign certain features on each earbud.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review of the WF-1000XM5 earbuds, AbbyR! We are beyond pleased to hear that you find them to be an "amazing pair of earbuds" and that you use them for everything from relaxing to working out at the gym. It's truly wonderful to know you find them super comfortable and that both the noise canceling and Aware Mode are so effective for you.
We also appreciate your honest feedback regarding the app and the touch controls. We understand that a seamless and customizable user experience is important, and we are continuously working to improve our software and features. Your comments are valuable to us as they help guide future developments.
Thanks again for choosing Sony and for sharing your experience! We hope you continue to love your earbuds.
Best regards,
Gus Sony Social Media Team
Good Product Held Back By the Eartips
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-I dont think these are an upgrade from the Sony XM4 earbuds. They are significantly smaller than the XM4s which makes them more comfortable but the fit is actually significantly worse. The eartips are very thin and do not hold a seal which ruins the ANC and lead to me adjusting them much more which eventually made them uncomfortable. -The sound is good but no upgrade from the XM4 and falls behind the Bose QC Ultra earbuds. The EQ is very powerful and really lets you tune the sound to your preferences. -The connectivity is good but doesnt compete with the range and signal strength of the Jabra Elite 10 earbuds, plus the multi point connection often messes up and switches devices even if you are playing noise from the original device, very annoying. -The phone call quality is very strong and handles outside noise during calls very well. Significantly better than the Bose QC earbuds, Samsung Buds2 Pro and Jabra Elite 10. The Jabra Elite 10 being the second best for phone calls. -I would say maybe try these if the XM4s were too big and plan on returning them if the eartips dont work with your ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi dhays, thanks for choosing and purchasing our product. We appreciate your detailed review of the WF1000XM5. We're sorry to hear that you have an issue with the ear tips of your Sony unit unit The function that determines the optimal earbud tips for you measures the air-tightness of the earbud tips and determines whether or not the headset units are being worn in your ears correctly. Select a size that fits comfortably. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html
You can also follow this link when wearing the unit:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Sony earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lived up to its description. The sound is great and they seem to last centrally long time. I would definitely purchase them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, JoeS! We're delighted to hear that the WF-1000XM5 lived up to your expectations and that you're enjoying the great sound quality and durability. Knowing that you would consider purchasing them again truly means a lot to us. If you ever have any questions or need support, we're here to help. Enjoy your listening experience and thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Best Buds on the Market!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best sounding headphones I have ever owned, which they should be for the premium price! The sound is well-balanced, with solid, tight bass. The noise-canceling is second to none! I alternate between these and my AirPod Pro 3, but find myself coming back to the Sony's more often than not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattyB,
That's wonderful feedback! We're thrilled that the WF-1000XM5 True Wireless Earbuds have become your preferred choice. It's great to know that you're experiencing the premium, well-balanced sound quality and finding the industry-leading noise cancellation to be effective in your daily use.
Thanks for choosing Sony.
Best regards,
Eliab
Standard Bearing Audio Gear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used everyday for 7 months now. Gold standard audio device. 3rd pair in the Sony series - better than the 4s. Will buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rrddgg!
Thank you so much for your feedback! It is most rewarding to hear that you consider the WF-1000XM5 your gold standard for audio.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of ear phone. I have had issues with other earphones in the past with phone call cutting in and out but these are a amazing they have really improved them. They only struggle to connect to some device but I think that may be a bug.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan,
Thanks for the 4-star review! We're happy to hear that you're loving the clear phone call quality and the amazing improvements we've made in that area. It's a key focus for us to ensure a reliable and clear connection for calls.
We appreciate you bringing up the connection issue with certain devices, and you're right, that's something that shouldn't be happening. If you continue to experience this, we'd recommend trying a few troubleshooting steps like a simple restart, or checking the "Prioritize Stable Connection" setting in the Sony | Sound Connect app to see if that helps. You can find more information on the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780014.html
Thanks for choosing Sony, have a great day!
DiegoV
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife and she loves them. Battery life is good and sound quality is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will,
We're so glad to hear that your wife is enjoying her Sony earbuds, and thank you so much for sharing a fantastic 5-star review! We're pleased you highlighted both the battery life and sound quality—two features we're proud to deliver with the WF-1000XM5.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
Compact
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and size. They are great. Kids love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, AntonioG!
We are so pleased to hear how much you and your family are enjoying the WF-1000XM5 earbuds. It is wonderful to know that you are happy with the great sound and compact size. We designed them to deliver premium sound quality and effective noise canceling in a comfortable and discreet form, and it's incredibly rewarding to know that we have succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the sound quality. The noise canceling could be a little better and the comfort in the ear could also be better but overall I like the deep rich sound. I would give these a 4.2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesS,
We're pleased to learn that you're enjoying the deep, rich sound from your Sony earbuds and appreciate you sharing your honest 4-star rating. It means a lot to know the audio quality stands out for you. We value your feedback on noise canceling and comfort as well, and will continue working to refine every aspect of the experience.
Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.
Sound superior; earbud tips inferior
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds - switched from Bose Quiet Comfort and these definitely have better sound quality and noise cancelling. My only issue is the earbud tips - I have had to purchase alternate tips to get some that fit and stay in my ears. The sound quality is excellent and worth the extra effort but the earbud tips cost them a star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TK45,
Thanks for sharing your experience with the MX5 headphones! It brings us great satisfaction to hear you're enjoying the great sound quality and noise cancelling.
We appreciate your feedback on the ear tips and will pass it along to the team. We hope you have amazing moments with them.
Thanks for choosing Sony.
-Eliab
Sony Did it Again
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply The Best, Noise Canceling Headphones, 8 hours of music and compact to fit into your pocket.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zell, This is amazing! We're delighted to hear that you are enjoying the noise canceling function, sound, and fits your pocket perfectly. Thank you for choosing Sony. Erin
Disappointed in the connection and sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned both the XM3 and the XM4; I am a total Sony headphone advocate but I really did not enjoy the XM5 and am returning it. The XM4s were quite a bit louder and the connection on them seemed better. The XM5s cut out on me far more frequently than the previous version and while the size and fit are much better, I decided that these aren't worth keeping for $300. Maybe around the holidays it'll get closer to $200 and it might be worth it; but when the AirPods Pro 2 can be picked up for $100 less, I really can't justify the price of these buds. At least the AP2s are louder, not to mention they have extra features if you're an iPhone user. In comparison, the Beat Fit Pro, which I purchased refurbished for around $100 is close enough in sound quality and noise cancelation that it was a far better buy for me. Android users, your use by vary but this is the first time one of the flagship Sony headphones have made me go... "meh"
No, I would not recommend this to a friendGreat earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of use, great sound and acoustics, comfortable fit. I love them. I previously had the series 4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EarlS,
Thanks for the awesome feedback! We're pleased to hear you're loving your WF-1000XM5 earbuds, especially the ease of use, great sound, acoustics, and comfortable fit. It's fantastic to know they're a hit, especially as an upgrade from the XM4s!
Thanks for choosing Sony.
-Eliab
Great sound and decent noise control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, I use them for my job mainly 8 to 10 hours with no problems on the battery life, but the real deal for me is the noise cancellation because I do a lot of concrete chipping , grinding, sometimes sandblast and those are really noisy, normally if I use a regular ear plugs the level of noise is bad and I end up with a ring in my ears for the rest off the day but with this earbuds I can work listen to my music and still have a conversation with someone else without having to blast the volume all the way up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioM, That's great! We are happy that you like the sound quality, battery life and noise canceling feature of your new Sony WF1000XM5 wireless noise canceling headphones. Thank you for trusting Sony! Vincent
Amazing earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound absolutely amazing and are super easy to use as well as customize using the app. Only reason these aren’t perfect is that they are a little heavy sitting in the ears and can start to hurt a little bit. However after a few months they feel as comfortable as can be.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanS, Thanks for sharing your experience with the Sony XM5 Wireless earbuds. We're glad that you like the sound quality. Enjoy and thanks for choosing Sony. -Craig
Poor Multipoint techonology.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have great sound, but the multipoint technology leaves a lot to be desired. It has multiple issues being connected to my laptop and my cell phone, does not easily transition between them and get's stuck on one device when it shouldn't.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Buzzy,
Thank you for considering Sony products.
We are pleased to hear that you find the sound quality of the WF-1000XM5 earbuds exceptional. However, we sincerely apologize for the difficulties you are encountering with the multipoint connectivity feature and the challenges in seamlessly transitioning between your laptop and cell phone.
To address these issues, please follow the steps below:
Update Firmware to Version 6.1.0: Ensure your earbuds are running the latest firmware to improve performance. Detailed instructions are available here:
Reset the Earbuds: Performing a reset can often resolve connectivity issues. Please refer to the following guide for instructions: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
Initialize the Earbuds: Restoring factory settings can help eliminate persistent problems. Follow the steps outlined here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
Adjust Bluetooth Settings: On Your Connected Devices: If possible, set the Bluetooth codec to AAC to reduce audio processing load.
On the Earbuds: Use the Sony | Sound Connect app to set the connection priority to "Prioritize Stable Connection."
Check for Interference: Ensure that other wireless devices, such as Wi-Fi routers or other Bluetooth devices, are not causing interference.
If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate your patience and hope to help resolve this promptly.
Best regards,
-Fred
Amazing in Every Way!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always struggled to find earbuds that stay in my ear. Sony’s WF1000XM5 have, by far, been the best set of earbuds I have ever tried. While wearing them in bed, I had fallen asleep with them in by accident and in the morning when I woke up they were still in my ear! I’ve never had that luxury before. Best part was they weren’t even close to falling out. That paired with the amazing noise canceling and superb sound quality, they have easily beaten any earbuds I’ve tried!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Th3Gubbins,
You made the right choice! We're glad that you like the fit, noise canceling function, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Best buds!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So like half of the world having the I phone ear buds I was tired of them always falling out or distorting so I went and got these buds!!! THE BEST ones that I know of!! Bass is there treble is there the clarity is on point!!! The noise cancel is mind blowing!!!! I get that they are a little expensive but ditch the I phone buds and get these !! You won’t go wrong!! Also a big upgrade they don’t fall out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandyL, Awesome! We are so glad to hear that you are enjoying your new WF1000XM5! Thank you for choosing Sony! -Carl
Price is a little high but they’re good.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were pricey, but they work well. The noise canceling isn’t overly aggressive, which I like. I’ve had some in the past that create way too much pressure in my ears. They are comfortable to wear for long periods. Good sound, balanced. Getting the fit adjusted was a task, but they’re good now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lwoodr000!
Thanks for the honest review!
It is fantastic to know that your WF-1000XM5 earbuds are a great fit for you. We’re glad the noise canceling feels natural rather than overwhelming.
We appreciate you choosing Sony!
Best regards,
Estefany