Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10844637
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Not as good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound and a really good fit compared to the previous generation. But i wouldnt use it for my personal use since I use an electric skateboard to move around and the wind reduction is not available (yet, i hope).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaidR, Thank you for the feedback on your experience with your WF1000XM5. We're very happy to hear you like the great sound quality and fit of these earbuds. When the Noise Canceling function is set to ON, or the Ambient Sound Control is set to ON, the wind noise may be louder depending on the usage conditions. If this is the case, check the following:
In the Sony | Headphones Connect app, tap Sound → Ambient Sound Control, and then select Automatic Wind Noise Reduction. If you are bothered by wind noise even though the Automatic Wind Noise Reduction is enabled, set the Noise Canceling function and the Ambient Sound Mode to OFF.
Notes:
When the headphones detect wind over a certain amount of air volume the Automatic Wind Noise Reduction feature turns off some of the microphones used for noise canceling. You will notice that the Noise Canceling function becomes weaker in a windy environment with this setting. This is not a malfunction.
The Automatic Wind Noise Reduction feature will not start working with only a slight amount of wind.
Hope this helps!
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Best sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Possibly the best headphones on the market. Sound quality is impeccable and they have a very snug fit with the different sizes for the ear plugs they have. Only issue i had was the case comes open a little to easily and ended up losing one of my headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carlos, We are sorry to hear about what happened. Despite your experience, it's good to know that your Sony WF1000XM5 wireless in-ear headphones are the best headphones for you. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Rocking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Battery timing is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Atherl, thanks for these amazing five stars!
We're thrilled to hear you're enjoying the exceptional sound quality and excellent battery life of your WF-1000XM5 earbuds.
Thanks for choosing Sony!
Sincerely,
Jenn.
Worth the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point, it was either these, or airpods. Even with having an iphone, I still made the choice to get these, and i dont regret it! Use them almost everyday, long battery even with daily use, quality feel to them. So far as sound quality, i'm not a professional, but i'd side with these against the airpods, just because I like them so much!
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, KiyonEllison! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great sound quality. Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CodyS,
Thank you for choosing Sony!
We're very glad to hear that you love the WF1000XM5 earbuds. It's fantastic to know that you're enjoying the exceptional sound quality and comfort they provide. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits comfortably, small for pocket, noise canceling works fantastic, wish my lost pair could be tracked.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielleF,
Thank you for your feedback on the WF-1000XM5 earbuds!
We’re glad to hear that you find them comfortable and appreciate their noise-canceling features. Regarding tracking lost pairs, we understand how convenient it would be to have that feature. Currently, the WF-1000XM5 does not offer offer tracking capabilities for lost earbuds. However, we value your suggestions and are constantly working to improve our products.
Thank you for choosing Sony.
Best regards,
Stephanie
Excellent replacement for the prev gen over ear
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work in a fab in a cleanroom. Used the mx4 over ear for the longest time, but with these, I couldn't tell the difference. Excellent noise canceling, great sound quality but super comfy since it let's me stay way cooler that the over ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnandVR,
Thank you so much for your positive feedback! We're happy to hear that you are having a great time with the amazing sound quality, noise canceling features, and comfortable fit of your WF1000XM5. Nice to know it suits your needs and expectations. Thanks for choosing Sony! - Kris
Better than the rest!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch in earbuds. I have had others of same price, but these babies are 1 of a kind. When it comes to sound quality they can not be beat!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Totaltec
Thanks so much for the top notch review of your WF-1000XM5 earbuds!
We are thrilled to hear that you find these earbuds to be one of a kind and that their sound quality can't be beaten.
We're glad you chose Sony!
Best regards,
Estefany
Great earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a musician, quality earbuds are essential. After doing research I decided to give these a chance. I'm very pleased with the overall sound and fit. Can't go wrong.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MitchL, Awesome! We're thrilled to hear you like the excellent quality and overall sound of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Good in terms of sound quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good in terms of sound quality and noise cancellation, just little bit dissatisfied with the fit. Overall it's a good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NSK1,
We are thrilled to hear that the WF-1000XM5 is delivering the excellent sound quality and noise cancellation you were looking for! Regarding the fit, we recommend trying different combinations of the included earbud tips, as it is quite common for each ear to require a different size for the best seal. You can also use the "Determines Optimal Earbud Tips" feature in the Sony Sound Connect app, which performs an airtightness test to help you find your perfect match. Thanks for choosing Sony.
Best regards, Eliab
Toughest earbuds available
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly, connectivity is sometimes affected depending on where your at, i work around a ton of metal and once in awhile It'll lose connection between earbuds for a millisecond. 100% would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SterlingS, thanks for this excellent review of the WF-1000XM5 earbuds! We're delighted to hear that you love them and would recommend them to others!
We also appreciate you sharing your experience regarding connectivity. You've hit on a common factor—environments with a high concentration of metal, radio waves, or thick concrete can sometimes interfere with the Bluetooth signal between the earbuds and the source device. It sounds like the headset is performing exactly as expected under challenging conditions!
If the momentary loss of connection ever becomes more frequent, a quick reset or initialization often helps clear things up. You can find the steps for that on the WF1000XM5's help guide: https://helpguide.sony.net/mdr/2963/v1/en/index.html
Thanks for choosing Sony!
Best, Jenn.
They Do Everything They Say They Can And Some!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very sleek and comfortable fit. I have not had any issues as of yet. The app runs smoothly and the earbuds deliver everything Sony said they would. Noise canceling is top tier and the touch navigation is easy to use. Have recommended to multiple people. Thanks I was worried about spending so much on these earbuds but it was a good investment.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, JpM79! You made the right choice. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Great Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these earbuds. They fit well and they soud good.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, DavidS! It is most rewarding to hear that you're enjoying your WF-1000XM5 earbuds and that they fit well and sound great. At Sony, we strive to deliver high-quality audio products that provide both comfort and exceptional sound performance, so it's wonderful to know we've met your expectations.
If you ever have questions or need tips on how to maintain your earbuds for the best experience, feel free to reach out. Your satisfaction is our top priority, and we appreciate you choosing Sony. Enjoy your listening!
Best regards,
Gus
Sony Social Media Team
Not a secure fit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller and lighter than the previous version. But the ear tips are gross. They are foam and hard to clean and I clean my ears every day. They always squeeze right out of my ears. I purchased silicone ones but the sound and ANC is not as good. I called Sony and got replacements that were basically like the expensive tips I bought except with no mesh to keep gunk from getting into the speaker. I am about to return them for some OTE Bose. Other than that I like everything else. Just doesn’t work for my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarinaG,
Thank you so much for taking the time to share your incredibly detailed feedback on the WF-1000XM5 earbuds. We truly appreciate you highlighting the improved smaller and lighter design compared to the previous version.
Your insights into the fit of the included ear tips, the experience with replacements, and the performance differences you noted with silicone tips are invaluable. This type of specific feedback is crucial for our team as we continuously strive to improve our products and ensure the perfect fit and best audio quality for every user.
We understand that a truly comfortable and secure fit is essential for a premium experience, and we regret that the WF-1000XM5 ultimately didn't work for your ears.
Thank you again for your honesty and for considering Sony!
Best regards,
Dominick
Overall Good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slight ear fatigue after awhile and a little bulky but great sound and all around good noise canceling ear buds for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelB,
We're pleased to learn that your Sony earbuds deliver outstanding sound quality and effective noise canceling for your everyday use. Thank you so much for the 4-star rating and for sharing your thoughts—even though you noticed a bit of ear fatigue and bulkiness, it's great to know the performance makes a strong impression.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
Great wireless ear buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what i needed. Fits well in my ear without needing comply tips, and has great sound and mic quality while taking calls on the go. The noise cancellation still isnt as good as Bose (IMO) but it gets the job done, especially is on busy and windy streets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baboo,
Thanks for sharing your awesome experience with the WF-1000XM5! We are extremely pleased it suits your needs. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Great ANC headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was eagerly awaiting the release of these headphones. The ANC and sound quality is absolutely phenomenal. That said they are very poor workout headphones due to the lack of stabilizer fins so they lose 1 star for that.
I would recommend this to a friendGreat Wireless Earbuds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the Sony WF-1000XM5 to replace my WF-1000XM4 because they just couldn't hold a charge and one of the earbuds would drop connection at random. Overall, I really like the XM5 earbuds but my biggest gripe is that they're glossy so sometimes they fall out of my hands when handling them. These earbuds are really good and I recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, ForeverMeek2012!
We are so glad to hear that you’re enjoying your upgrade to the WF-1000XM5 and that they are delivering the premium experience you expect. We appreciate your honest feedback regarding the glossy finish; we aimed for a sleek, compact design, but we understand it can be a bit adjustment when handling them. Your recommendation means a lot to us, and we’re happy to have you staying with the Sony earbud family!
Best regards, Gus, Sony Social Media Team
Just wow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: noise canceling, the different ear bud fittings, compact, love the different level of frequncey to tune into my music on the go. Cons: donest pair well with apple, doesnt allow you to answer phone calls or read out text messages
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Switch, we're glad you like our product. We understand your feedback on pairing this unit with your Apple device. You can find this link helpful in pairing your Apple device with the earbuds:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779840.html?search=iphone
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Almost perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great. Battery power is great. If only they were a little slimmer or designed in a way that I could sleep on my side, they would be perfect. Over all really happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattO, We're thrilled to hear that you're enjoying your WF1000XM5. We'll take note of your feedback about the design. We appreciate your feedback and thank you for choosing Sony. Erin