Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10844637
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I had had so far. The foam ear tips are awesome and comfortable. The noise canceling works great and they sound amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate the 5-star rating, AdambF! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Left earbud won’t pause when using one earbud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To me it was good set of earbuds. However where I work I can only use one earbud at a time in case someone needs to talk to me. Instead of using just the right all the time I would use the left but you cannot pause what you are listening with the left earbud and would still play even when you remove it from the ear. I can’t use something if I cant pause what I am listening
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnnaF,
Thanks for reaching out about the WF-1000XM5 earbuds and your experience using them at work. We understand how important it is to be able to use a single earbud and still have full control, especially for pausing your audio.
You're right, the left earbud on its own can't pause playback. The pause function and the automatic in-ear detection are both tied to the right earbud. So when you take out the left earbud, the audio continues to play, which we know isn't ideal for your situation.
It's a great piece of feedback. We're always looking for ways to improve our products, and customer input like yours is incredibly valuable.
If you’d like to learn more about this, feel free to check out the following link, we put together extra details there that might be helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781982.html
We know this isn't the solution you were hoping for, but we hope this helps clarify why the earbuds work the way they do.
Thanks for considering Sony products and for your thoughtful input.
Sincerely,
Estefany
Upgraded.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the XM4's. Same quality, better size & appearance. A little less bass but the sound quality can't be beat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewB, Thank you for your honest review! We are glad to hear that you are enjoying your new WF-1000XM5! Thank you for choosing Sony! -Carl
Amazing sound and build, poor everything else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, by far some of the best sounding earbuds I have ever used. It's a shame that the touch controls make them impossible to put in without touching everything, they are quite uncomfortable (and I sleep with earplugs so I am used to them), and the noise cancellation is basically non existent, you can not tell the difference between it being on and off, the only real cancellation comes from the foam tips and it being earplugs. I switched to the bose qc ultra earbuds that have amazing noise cancellation, comparable sound quality, and better comfort and controls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi C091,
Thank you for sharing your feedback about the WF1000XM5 earbuds.
We're glad to hear you enjoyed the sound quality, but we’re sorry to learn that other features didn't meet your expectations. Your input regarding the touch controls, comfort, and noise cancellation is valuable and will help us improve.
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with WF1000XM5/B.
Thank you for considering Sony, and we hope you’ll give us another chance in the future!
Sincerely,
Maria
the bass that you need
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all about that bass, love how Sony added so much quality without loosing any aspect of the sound. great balance with espetacular bass
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, WellO! You've certainly made a great choice! We are thrilled to know that you're satisfied with the amazing sound quality of your WF-1000XM5. Thank you so much for the love and for choosing the best brand, Sony! - Romeo
Excellent noise cancelling and sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I like these earbuds, the sound is great but I wish that earbuds didn’t hurt my ears. These hurt less that most I’ve tried and sound best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MaryH,
Thank you for choosing Sony!
We're glad you're enjoying the sound quality of your WF-1000XM5 earbuds! We apologize for any inconvenience you may have experienced. To enhance both the fit and your overall listening experience, we suggest experimenting with the various sizes of ear tips provided with the earbuds.
We also recommend checking out Sony's official video for tips on how to properly fit and wear your earbuds for enhanced comfort. You can watch it here: https://youtu.be/geivoMDgPtc?si=4E2-wASR0GssPpbo.
We hope these tips help you get the most out of your listening experience. Thank you for sharing your feedback!
Best regards,
-Fred
Sony buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound overall. Great noise cancelations and there is a lot of settings that you can play with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaramA,
We're thrilled you're enjoying the incredible sound and noise cancellation of the WF-1000XM5 earbuds! It's great to know you're taking advantage of the customizable settings.
Thanks for choosing Sony.
Best regards,
Eliab
The Sony wF1000XM5 earbuds are a great purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds, the sound is crisp, the boise canceling is great. The only issue I've had is finding a tip that fits my ears perfectly since I'm between the size small and medium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BreannaB, Thank you for sharing your experience with us! We’re thrilled to hear that you’re enjoying your new Sony XM5 earbuds, particularly their sound quality and noise-canceling features. If you're having trouble with the fit, try gently twisting the earbuds to insert them deeper into your ears for a more secure fit. For additional tips on wearing your earbuds, we recommend checking out this helpful link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WF1000XM5.
Thank you for your patience! We look forward to getting you back to enjoying your earbuds.
Sincerely,
Maria
Fly away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is what it says and more. The sound quality and the noise reduction is excellent. You forget that you have them on the comfort in your ears is excellent also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueC, we're glad you like the sound quality, noise canceling feature and comfort of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
Pricey but worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, lightweight, good battery life. Sometimes seems a bit glitchy on active noise cancelling but otherwise great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billy,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality, very lightweight design, and long-lasting battery life of your WF-1000XM5. We greatly appreciate your feedback when using the noise canceling feature of these headphones. To ensure that you get the most out of your WF-1000XM5, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Good sound, but bad physical design
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but bad design on the housing. It is hard to grab them out of charging box or you can easily drop to ground. All is because the material Sony choose is “slippery”.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chien, Thank you for sharing your experience with us. We are delighted to hear that you are enjoying the excellent sound quality of your Sony XM5 earbuds. However, we regret to learn about the challenges you are facing with the material. Your feedback is invaluable as we work to enhance our future designs. We appreciate your trust in Sony and hope that this issue does not hinder your enjoyment of the remarkable sound quality of your earbuds! -Maria
Ballin out of control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better then airpods/pros in every way. The app is a little janky but once you have them fully set up they're the best wireless buds on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jarebearfergy, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these earbud headphones. Your feedback is extremely important to us and is very much appreciated. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. Thank you so much for purchasing our WF-10000XM5 and for choosing Sony! -Jess
Top quality earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these, but the xm4's lasted longer and connected better to devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoVi724, it brings us great joy to hear you're enjoying your WF-1000XM5 earbuds! We truly appreciate you taking the time to share your thoughts.
We also appreciate your valuable feedback regarding the connection and longevity of your previous WF-1000XM4s. We're constantly working to improve our products and your input is incredibly helpful.
We designed the WF-1000XM5 with incredible noise cancellation and crystal-clear call quality to enhance your listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
Good but expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good but too expensive. Hopefully the battery life will be better than the previous version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorP, we're glad you like your new headphones. We appreciate your feedback regarding the pricing of this WF1000XM5. Thanks for choosing Sony! Enjoy! ~Earl
Better than Airpods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent earbuds with true noise cancellation. It has spatial recognition and helps reduce outside noise. Loved the fit of these earbuds better than my airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LakshmiP, we're glad you like our industry-leading noise canceling earbuds! Thanks for choosing Sony. ~Earl
Best in ear true wireless yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Sony over ear WF-1000XM5 headphones and loves them so much I decided to try these in ear headphones understanding that Best Buy has a great return policy. Obviously there was no return given the stars rating. These things are amazing. The noise cancelling is incredible and the companion app is great allowing multiple devices to be used. Overall I’m thrilled with these and find myself using them for more than yard work as originally planned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, Thank you for the amazing review! We're very happy to hear that you love the incredible noise canceling, companion app, multipoint connection, and overall performance of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Great Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of these earbuds meets or exceeds that of my Sony WH-1000XM4, the over-ears these replaced. These earbuds connect much faster via Bluetooth. Sony's app continues to have great features, like a tuneable equalizer. I prefer these earbuds to Apple's AirPods Pro (2nd generation), which I returned in favor of keeping these. The microphone is great for calls indoors, although there is wind-noise outdoors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, Thank you for the amazing review! We're thrilled to hear that your new Sony WF1000XM5 has exceeded your expectations. And good to know you're enjoying the quick and seamless Bluetooth connectivity, great call quality, and excellent Sony Headphones Connect app features. Thanks for choosing Sony! -Sam
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the only reason why I bought these is because my previous model died on me. I dont think the active noise cancelation is all that great. Unless my music is real loud i still here everything thats around me. The earbuds are comfortable but wait untill these are on sale if you can
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
We’re sorry to hear your experience about the active noise cancellation with the WF1000XM5 earbuds. To get the most out of noise cancelling, make sure the earbuds create a secure fit in your ear—adjusting the ear tip size can really help. It’s also a good idea to check if noise cancelling is set to its highest level trough the Sony Sound Connect app. As well, a firmware update might be needed, which you can confirm in the Sony Sound Connect app, you can find more information in the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561 If you’re still hearing a lot of background noise, gently cleaning the earbud microphones may also improve performance.
Thank you for considering Sony products.
Best regards
DiegoV.
Sony earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise canceling earbuds on the market. I carry AirPods Pro and the Sony earbuds on a daily basis. I often choose Sony over the AirPods because of sound quality.
I would recommend this to a friendSolid upgrade.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the XM-1000 3, and these are pretty much better in every way. Smaller, longer battery life, better sound/call quality, better anc. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayden,
Amazing! We're thrilled that you like the size, battery life, sound quality, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph