Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10844637
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Solid Earbuds
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4 earbuds and felt they were a better product. These earbuds look nicer and are supposed to have some better features, but I haven't figured out why they're supposed to be improved versions yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Drew,
Thank you for choosing Sony!
We’re honored to hear your thoughts on the WF1000XM5 earbuds and appreciate your previous experience with the WF1000XM4. To help you explore all the new features and improvements, here’s a detailed video overview: https://www.youtube.com/watch?v=pLJ6Mos0ki4. We hope this helps you get the most out of your earbuds. Thank you for sharing your feedback.
Best regards,
-Fred
Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and works a long time between recharging.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, HarryTC!
We are truly happy to know your satisfaction with the amazing sound quality and long-lasting battery life of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great fit for me, seals nicely, stays put - noise cancelling is among the best :-) love the new holiday price match too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hellocheryl,
Amazing! We are truly delighted to hear your satisfaction with the very comfortable fit design, industry-leading noise canceling feature, discounted price, and superb performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Personally I have been used lots of headphones, I love the sound quality and the noise cancelation is almost deafening, I love how I can customize the EQ, but my one issue with this headphone is microphone quality is sub-par. I have many people complain about my microphone during calls, and it forces me to change to speaker mode.
I would recommend this to a friendSony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, I can only be unsatisfied with one, they are too slippery and you can drop when pulling out, besides, they sit very well in the ears and are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marek, thank you for your great review! We're so glad to hear you're enjoying the excellent sound quality and the comfortable, secure fit of the Sony - WF1000XM5. We also appreciate you sharing your feedback about the earbuds feeling a bit slippery, we understand how important handling is, and will be sure to pass your comments along to our development team. Thank you for choosing Sony, and enjoy the music! Regards, - Dominick
Best ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Last very long and good quality sound, especially when you're working. Comes in handy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianC, Great! We're delighted to hear that you're enjoying your noise canceling earbuds. We appreciate your feedback and thank you for choosing Sony. Erin
The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earphones Honestly Top Of My List As Of Favorite
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smokoo,
That's fantastic feedback! We are delighted to hear the WF-1000XM5 earbuds have earned the top spot on your list. Enjoy your superior sound experience!
Thanks for choosing Sony.
Best regards, Eliab
Fantastic noise canceling earbuds.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for several weeks and have been pleased with my purchase. I went to a concert the music was not my jam. I popped in the earbuds and had my own personal concert while the rest of my group enjoyed the music. The buds filtered out the sound fron the concert but not the feel from the base. It was unbelievable how well the noise canceling worked. I would recommend these earbuds if money is not a concern.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyG,
Thank you for the purchase and we're glad to hear that you like the noise canceling of the headphones. We appreciate the 5-star rating and recommendation. Thank you for choosing Sony!
-David
Great sound and great noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds. They sound really awesome and the noise cancelling works better than anything ive tried yet.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Mkwd28!
We are extremely pleased you love your WF-1000XM5 and that you're satisfied with its amazing sound quality & exceptional noise canceling feature.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Amazing Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing features, great sound quality, long lasting battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, we're glad you like the sound quality and battery of our product! Thanks for choosing Sony. ~Earl
best sounding in ear buds in 2025
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best earbuds i’ve worn for multiple years in a row
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MIEK,
Thank you for choosing Sony!
We’re elated to hear that the WF-1000XM5 earbuds have been your preferred choice for multiple years in a row. It’s a true pleasure to know they continue to deliver the quality and performance you expect over time. Thank you for your loyalty.
Best regards,
-Fred
Sony WF10000XM5 earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use. The sound quality is exceptional. I have hard-to-fit ears and these solved my issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAZH, Perfect! We're delighted to hear you like the ease of use, exceptional sound, and amazing fit of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Good at Best for ME
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price ($300.00) I was not overly impressed. The sound was good, but as I expected, the ANC was not great compared to the Sony WH1000XM4 (Over the Ear) headphones that I have. Finally, I returned these because I could just not get a great fit with any of the provided earbuds. Over time, they seemed to slip out of my ear canals. The earbuds never fell off, but the seal was not consistent. I much prefer the fit of my much cheaper PowerBeats Pro that hook over my ears. The Beats do not have ANC, but maybe I don't need that in my earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BioTeach23, Thank you for your review of the WF1000XM5. We appreciate your feedback and are sorry to hear that the product did not meet your expectations and it had to be returned.
Regarding the Active Noise Cancellation (ANC), it is true that the WF1000XM5, being in-ear earbuds, may not provide the same level of ANC as the over-ear WH1000XM4 headphones. Over-ear headphones generally offer better passive noise isolation due to their design, which can enhance the effectiveness of ANC.
We understand that fit and comfort are crucial for an enjoyable listening experience. The fit of earbuds can vary significantly from person to person, and it is unfortunate that the provided ear tips did not offer a secure fit for you.
We value your input and thank you for sharing your feedback. I hope you consider our Sony products in the future.
Regards,
Sam
buds review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glorious color, good sound quality, would highly recommend purchasing these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobialiyahM,
Thanks for your fantastic review! We are so happy to hear you're enjoying your WF1000XM5.
It's great to know you're loving the glorious color and sound quality. Our earbuds were created focused on both the design and the acoustic engineering, so your feedback is truly appreciated by the team.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
These headphones are perfect.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best noise cancellation, although not in calls, and audio, the best I have ever heard.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your thorough feedback on the WF-1000XM5, Alex. Your observation highlights what many users have noticed: the WF-1000XM5 offers outstanding noise cancellation for music and media playback, as well as excellent audio quality, but the noise cancelling experience can be different during calls.
For general listening, the WF-1000XM5 utilizes advanced processors and multiple microphones to deliver industry-leading noise cancellation and high-fidelity sound, which is widely regarded as some of the best available in its class.
However, it is important to note that, like many noise cancelling headphones, the effectiveness of the noise cancellation features may be reduced during phone calls. This is because the same microphones are often used both for detecting external noises (to generate the anti-noise signal) and for picking up your voice. In call mode, the system prioritizes capturing clear speech, which can allow more ambient noise through for both you and the person on the other end of the call. Some users have reported that, compared to listening modes, noise cancellation during calls does not block out as much background sound.
This design is fairly common among leading brands and helps ensure your voice remains natural and intelligible. Still, user experiences can vary based on fit, environment, and expectations. We always recommend ensuring a proper earbud fit and updating firmware, as this can impact both noise cancellation and call performance.
Thank you again for your honest assessment—your points are very helpful to others considering the WF-1000XM5!
Best regards,
Gus
Sony Social Media Team
Better Sound than Bose!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than the original with no sound sacrifice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaC,
Fabulous! We're delighted to hear that you are having a great time with the superb sound quality of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, battery life, ease of charging case excellent everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EMunoz, Glad you like your new headphone. Enjoy and thanks for choosing Sony. -Craig
Better than the previous version
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is better than any other earbuds I have used. Battery life is amazing and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Conrad,
Fantastic! We are so happy to know your satisfaction with the amazing noise canceling feature, exceptional sound, and long-lasting battery life of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Excellent sound quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, it is well balanced all around. However, the app is very complicated to navigate! It has way too many features. The worst part about the the design is the shiny material that they use for the earbuds. It is very slippery when you try to remove them from the case and even harder when you try to remove them from your ears. I really hate that part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We're truly delighted that you are enjoying the superb audio quality of your WF-1000XM5. We're sorry you've been running into difficulty using the Headphones Connect app and you find the glossy texture make them harder to remove from the charging case. The WF-1000XM5 earbuds feature an improved, glossy texture and more luxurious feel that fit comfortably in your ears while keeping out external sounds. By downsizing the earbud body and optimizing the placement of the components, the earbud is now approximately 25% smaller and 20% lighter than the WF-1000XM4.
For more on "Benefits for using Sony | Headphones Connect app", please refer to this link.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Thank you for sharing this feedback and for choosing Sony! -Jess
Major issues despite decent quality sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good. The ANC is good. But the technical issues are hard to ignore. The battery for each bud will drain at different rates. The playback cuts out randomly for a second or more sometimes, especially when moving. I had battery issues with the WF 1000XM4’s and got a full refund. When I ran into similar issues with this unit, Sony only offered me a replacement. If you have an iPhone, just get AirPod Pros. I am so disappointed with these that it made me consider returning my WH 1000 XM4s so I can escape Sony’s ecosystem, but I will hold off on that while they still work. For this price point, Sony should have done better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EliLangley,
Thanks for commenting. While we're glad that you're satisfied with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5, we're really sorry if you're experiencing some issues. This is certainly not the news we'd like to hear from. We greatly appreciate your feedback. At Sony, we are always looking to improve our product quality and features.
If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support