Customer Ratings & Reviews

Hi Advz1, Thank you for the feedback on your experience with your WF1000XM5. We're glad you like the great sound quality and incredible noise cancellation of these earbuds. We're sorry to hear that the earbuds turns on randomly while inside your pockets. This is usually not the case for our WF1000XM5 nor the experience we want you to have. To better isolate this issue, can you tell us if the earbuds turns on even when the charging case is closed? In the meantime, please make sure that the left and right earbuds are properly set into the charging case, and close the charging case lid. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi MichaelC,

That's great! We're glad to hear that you like the smart features of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi JamesW, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl

Hi Tech11, You've made an excellent choice! We're very happy to hear that you're satisfied with your purchase. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi ArtieR,
Thank you for your valuable feedback regarding the WF-1000XM5 earbuds. We sincerely apologize for any disappointment you've experienced with the noise-cancelling feature. Your insights are essential in helping us improve our products.

To enhance your listening experience, we recommend adjusting the noise-cancelling settings through the Sony | Sound Connect app. This app allows you to customize the noise-cancelling levels and optimize performance based on your environment.

Thanks for considering Sony products and for your feedback!
Regards,
Estefany

Hi Myreviewname,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that the headphones are perfect for your son's workouts. Your feedback about the design is also appreciated. Thank you for choosing Sony!

-Ralph

Hi BBCPA, we're glad you like the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi ShawnO, we're glad you like our product! Thanks for choosing Sony! ~Earl

Hi MikeG,

Thanks for commenting. We are thrilled to know your satisfaction with the superb sound quality of your WF-1000XM5. We truly appreciate your feedback when using it with an iPad. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi MichaelV, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you so much for choosing Sony! -Carl

Hi Martinez2B, thanks for commenting! We're extremely pleased it suits your needs. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo

Thank you for the wonderful review, Spen!

We're thrilled to hear that you feel it "doesn't get any better than these" when describing your WF-1000XM5 earbuds! It’s great to know that you are enjoying the premium audio quality.

We also appreciate you noting that the connection and usability are "pretty seamless" even when paired with your iPhone. We work hard to ensure our products deliver an exceptional experience regardless of the device you use, and your feedback is a great validation of that effort.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi OLED Great! We're glad that you are enjoying your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin

Hi EdgarG, we're happy to know that you like your new headphones! Thanks for choosing Sony! ~Earl

Hi Corey, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl

Hello Player2hasenteredthegame,

Thank you for choosing Sony!

We're excited to hear that you’re enjoying the WF1000XM5 earbuds and appreciate the stylish packaging. Your feedback about the color is valuable, and we’re glad the overall experience is positive. Thank you for sharing your thoughts with us!

Best regards,
-Fred

Hi KennyBoiii, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the Bluetooth connectivity of your Sony unit. Please set the headset to “Priority on stable connection”.using the Headphone Connect app. Please isolate the issue by following this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?utm_source=glean

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

~Earl

Hi hwhtx,

That's wonderful to hear! We are delighted that you find the WF-1000XM5 earbuds excellent, lightweight, and that they excelled across your diverse music test with Santana and Mozart. Thanks for choosing Sony.

Best regards, Eliab

Thanks for sharing your feedback, NicolasG! It's unfortunate to hear that the fitting on your ears is not ideal, even after trying all available sizes of ear tips. Proper fit is crucial for maximizing both comfort and sound quality, as well as effective noise cancellation.

For assistance with this matter, please reach out to our support line. You can find contact options by following this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

We value your feedback and are committed to providing you with the best support possible. Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Truth, Amazing! We're thrilled to hear you like the reliable connection and great audio quality of your Sony WF1000XM5. Thanks for choosing Sony! -Sam