Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10844637
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Excellent bass!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome bass sound! Excellent quality and would buy it again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesseS,
Thank you for your purchase and we are truly happy to hear that you are pleased with the bass and overall quality of our WF1000XM5. Can't wait to hear your next awesome review. Thank you for choosing Sony! - Marco
Sony Wf 1000xm5 Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, fast charging and great sound quality BUT poor call quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, GAT26.
We are happy to hear your satisfaction with the amazing sound quality and fast charging feature of your WF-1000XM5. We are sorry if you are experiencing an issue when using it for calls. The earbuds may not work as designed if they are not worn properly, or the size of the earbud tips doesn't match the size of your ear canals. In order to maximize the noise canceling function and sound quality for music and calls, please refer to the following link:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
Great fit!’
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable!! Fits great. Ears aren’t sore after a long time of wearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChadO,
Fantastic! We are truly delighted to hear your satisfaction with the very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for choosing Sony!
Best regards,
Romeo
Sony x5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class. For noice cancel. Comparing to apple products. This real game changing in Nc
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vamsi, That's awesome! We're very pleased to hear you like the excellent noise cancellation of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Best sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality worth the price and easy recharge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkS, Thank you for the great review! We're thrilled to hear that you appreciate the excellent sound quality and quick charging of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Great quality misleading color
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great head phones but if your looking for the link color just know it’s a lot darker in person
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CameronH, Thank you for sharing your feedback on the WF1000XM5. We're glad to hear that you find them great! Regarding the link color, we appreciate you pointing out that it appears darker in person. This information can certainly help other customers manage their expectations. Thanks for choosing Sony! -Sam
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and very easy to use I love them and recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zone, we're glad you love the ease of use and sound quality of our product! Thanks for choosing Sony. ~Earl
Sony xm 4s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and convenience. The sound is actually bigger that it's size
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, CollinsMW!
We are truly happy to know about your satisfaction with our product and superb customer service of Best Buy. For the WF-1000XM5, these headphones features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
GOAT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I have used the audio quality top tier. Way better than AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanC,
Awesome! You've made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Sony definitely the best sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality sound and noise canceling, definitely Sony is the best.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, MariaP! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
A title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality earbuds. Wwŵwwwwwwwwwwwwwwwwwwww
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigU, we're glad you like your new earbuds! Thanks for choosing Sony. ~Earl
earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.perfect solution for quiet listening when traveling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new WF1000XM5! Thank you for choosing Sony! -Carl
Poor Fit and Connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried every bud tip and even some old ones I had laying around and I could not get a good seal. As a result they kept falling out of my ear and active noise canceling would not work. The sound seemed very distant and low quality and they feel very bulky in the ear. Had to return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello user729855,
Thank you for considering Sony products.
We sincerely apologize that the WF1000XM5 earbuds failed to live up to your expectations. It’s disappointing to hear about the fit issues and the sound quality concerns you experienced. This certainly doesn’t reflect the high standards we aim to deliver.
Please know that your feedback is very important to us, and we will share your comments with our dedicated Sony team for further review as we continue improving our products.
Thank you for sharing your experience and for your understanding.
Best regards,
-Fred
WalterB
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound, Outstanding Quality, and Outstanding app
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, WalterB! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent reception, great noise cancelling. A very good buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StanleyW, we're glad you are enjoying the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
Great sound and noice canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise canceling but i tried these for running and all i hear is a loud thump everytime i step. Call quality in noisy places suck. Those foam tips are anoying to use. For 300 wy jot include silicone aswell?.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Masterskz,
While we're glad that you like the amazing audio and noise cancellation, we're so sorry to hear you are having issues with your WF-1000XM5 Truly Wireless Noise-Canceling Earbuds, particularly with mic during a call quality. This is not the experience we want you to have. If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, tap operations or the speech detection of Speak-to-Chat may not be successful, or you may not obtain proper sound qualities, noise canceling effects, or call performances.
If any of this is the case, please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
If you require further assistance regarding your concern, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Issue:
Telephone Number:
Sony Model Number:
Regards,
Jess
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing sounds great no problems or laging in audio
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyM, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
Great, hopefully they will improve the ANC.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the product is excellent. I would like if they improve ANC. I'm a little disturbed by the reviews I've seen that prolonged use can cause a bit of headaches. In the meantime, I didn't experience anything out of the ordinary. I like this set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ushay, we're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
Best earbud headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbud headphones. These are smaller than the previous model and they fit much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SAZZ,
You made the right choice! We're glad that you like the size and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Beautiful sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is incredibly effective. Sound quality very impressive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sopaynefull, we're glad you like the noise canceling feature and sound quality of your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl