Customer Ratings & Reviews

Thank you for the review, ForeverMeek2012!

We are so glad to hear that you’re enjoying your upgrade to the WF-1000XM5 and that they are delivering the premium experience you expect. We appreciate your honest feedback regarding the glossy finish; we aimed for a sleek, compact design, but we understand it can be a bit adjustment when handling them. Your recommendation means a lot to us, and we’re happy to have you staying with the Sony earbud family!

Best regards, Gus, Sony Social Media Team

Hi DylanH,

We are very glad to hear that you are finding the noise canceling and sound quality to be the best on the market! It is fantastic to know that the EQ settings are helping you get the most out of your audio. We truly appreciate the high recommendation and your enthusiasm for our headphone lineup.

Thank you for choosing Sony!

Regards,
Dominick

Fabulous, LeannS! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-1000XM5 and for choosing Sony! - Romeo

Hi MarkN,

It is truly wonderful to know that the WF-1000XM5 is helping you power through your workouts! We are thrilled that you are enjoying the balance of crystal-clear audio and deep, resonant bass, as we engineered these earbuds to provide a truly immersive soundstage. It is especially great to hear that our best-in-class Active Noise Cancellation is providing the focus you need in a busy gym environment, allowing you to stay in the zone without any outside distractions.

Thank you for trusting Sony.

Regards,
Dominick

Hi STCFL, Fantastic! We're thrilled to hear that you find your WF-1000XM5 to be a great upgrade from the XM4, especially noting their lighter weight and improved battery life. We appreciate your comparison to AirPods and are glad that our headphones have met your expectations. Your feedback is invaluable to us, and we're delighted that you're enjoying the enhanced features of the WF-1000XM5. Thank you for choosing Sony! - Romeo

Thank you for your fantastic review, Angus!

We are absolutely thrilled to hear that you consider the WF-1000XM5 to be the best earbuds you own! It's incredibly rewarding to know that the clear sound and top-tier noise canceling are making such a positive impression.

We appreciate your strong recommendation and thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello Carlin,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you’ve experienced with your WF1000XM5 earbuds. We understand how disappointing it is to lose the earbuds and not find replacement parts available immediately.

At this time, replacement earbuds for this model are not yet available for purchase, but they will be soon. We encourage you to bookmark this page and check back for updates: https://www.sony.com/electronics/support/articles/00189241

This situation does not align with the quality standards we strive for, and we take your concerns very seriously. Please be assured that your feedback will be forwarded to our dedicated Sony team for thorough review as we continue working hard to improve our products and your experience.

Best regards,
-Fred

Hi DanK, Thank you for your review of the WF-1000XM5! We're glad to hear that you find them much better than the WF-1000XM3. The improvements in size, fit, and noise-canceling capabilities are significant upgrades that many users appreciate. The smaller design and tighter fit enhance comfort and stability, while the advanced noise-canceling technology provides a superior listening experience. Thanks for choosing Sony! -Sam

Hi TylerG, we're glad you like the sound quality and noise canceling feature of the product. We're sorry to hear that had an issue with the earbud tips of your Sony unit. We really wished we could turn your opinion around regarding our WF1000XM5. It is recommended to change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.

We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. We hope you consider Sony again. Thank you. ~Earl

Hi KalebR, we're glad you like our industry-leading noise canceling headphones! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi Hell606, Thanks for commenting! We're truly delighted to hear that you love the sound quality and noise canceling features of your WF-1000XM5, especially for listening to your podcasts and music. We appreciate your feedback regarding the comfort and durability of the ear tips. Your comments are valuable to us, and we'll take them into consideration for future improvements. Thank you so much for your purchase and for choosing the best brand, Sony! - Romeo

Thank you for your fantastic review, SteveW!

We are absolutely thrilled to hear that you consider the WF-1000XM5 the best wireless earbuds you’ve listened to! That is high praise, and it’s incredibly rewarding to know that they have delivered such a premium audio experience for you, especially coming from a long-time user of another brand.

We are proud you chose Sony for your next audio investment, and we appreciate you taking the time to share your positive experience.

Best regards, Gus, Sony Social Media Team

Hi KaiG, Amazing! We're very pleased to hear you like the top notch noise cancelling and great sound quality of your Sony WF1000XM5. If the sound profile is too "bassy" to your liking, there are a variety of presets and custom features using the Sony | Headphones Connect App that tailors the sound to your personal preference. Hope this helps and thanks for choosing Sony! -Sam

Hello M3tr0d0b3b00min,

We're delighted to hear that the earbuds seal well and that you appreciate the long battery life. It's fantastic that you are getting 7–8 hours of use at a low-medium volume without noise cancellation or pass-through. You can control the noise-cancelling settings via the touch sensor on the left earbud or through the Sony | Headphones Connect app, which allows you to toggle between noise-cancelling modes and ambient sound modes according to your preference. This feature could be particularly beneficial in noisy environments to enhance your listening experience. Thank you for choosing Sony!

Best regards,
-Fred

Hi bbuyer,

Thank you for taking the time to share your detailed review and comparison of the Sony WF-1000XM5 and the Bose QC Ultra earbuds. We’re thrilled to hear that you enjoyed the exceptional sound quality of the WF-1000XM5. However, we regret to learn that the noise canceling feature did not meet your expectations.

Please note that the effectiveness of the WF-1000XM5's noise cancellation can be influenced by how well the earbuds fit and seal in your ears. It seems that a secure fit may have been a challenge for you, which could have affected the performance of the noise canceling feature. For assistance with optimizing the noise cancellation, we recommend checking out this helpful article:
https://www.sony.com/electronics/support/articles/00298372.

We understand that you have chosen to return the WF-1000XM5 in favor of the Bose QC Ultra, which you've found to offer a better fit and superior noise cancellation. Your feedback is incredibly valuable to us, and it will play a crucial role in helping us enhance our products and services. We sincerely appreciate your input and hope you will consider Sony for your future purchases.

Best regards,

Romeo

Hi Daniel,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and fit of the headphones. It's unfortunate that the left earbud is not working properly.

For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

You may also find these steps helpful:

-Make sure the headset units are stored securely in the supplied charging case. If the headset units are floating in the charging case, the headset units may not be charged.

-When the charging ports of the headset units or the charging case get dirty, the headset units may not be charged. Clean the charging ports with a soft dry cloth.

-The left or right headset unit works as the main headset unit, so it consumes the rechargeable battery faster than the other unit. There is a difference in charging time between the left and right headset units, but this is not a malfunction. The left or the right headset unit can be the “main headset unit” depending on the usage environment.

Resetting and initializing the headset may also help resolve the issue:

Resetting the headset
-Set the headset units into the charging case. Leave the charging case lid open.
-Press and hold the reset button on the back of the charging case for about 20 seconds or more. After about 15 seconds, the indicator (orange) on the charging case flashes for about 5 seconds. Then, the indicator on the charging case turns off and the headset will be reset. Note: Do not release your finger from the reset button on the charging case while the indicator (orange) is flashing. If you release your finger, the headset will be initialized.
-Check that the indicator turns off and then release your finger.

If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.

Initializing the headset
-Set the headset units into the charging case. Leave the charging case lid open.
-Press and hold the initialize button on the back of the charging case for about 15 seconds or more.
The indicator (blue) on the charging case repeatedly flashes twice in a row, and then the indicator (orange) starts flashing.
-Release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing. When the initializing is complete, the indicator (green) on the charging case flashes 4 times.

This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.

Hope this helps. If still not resolved or you need further assistance, please contact our product support team via phone call or chat through this link:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Clyde,

You made the right choice upgrading to the Sony WF1000XM5! We're glad that you like the fit, comfort, and sound quality of the headphones. Your feedback about the Sony app is greatly appreciated. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hello Pedro,

Thank you for choosing Sony!

We're elated to hear that you enjoy the rich sound and powerful bass of the WF1000XM5, as well as the effective noise canceling during phone calls. Your positive experience with these features truly motivates us to continue delivering high-quality audio products. Thank you for sharing your feedback!

Best regards,
-Fred

Hi RobertoI,

Fantastic! We are thrilled to know that you love your WF-1000XM5, and that you are satisfied with its very comfortable fit design, ease of use, and exceptional sound quality. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi JairC, Thank you for the positive review! We're glad you're enjoying the bass and music clarity, excellent noise canceling, and overall performance of your Sony WF1000XM5. Thanks for choosing Sony! -Sam