Customer Ratings & Reviews
- Model:
- WF1000XM5/S
- SKU:
- 10893375
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
- Pros mentioned:Battery life, Sound quality
Great overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, multi pairs same time, great battry life. Got no cons so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lino, We're glad that you're enjoying the sound quality, features, and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
WF1000XM5 True Wireless Noise earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best noise canceling earbuds I ever experience. It fits perfect in your ears with plenty of Technology that is well beyond any other earbuds. It is one of the best on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric,
You made the right choice with the Sony WF1000XM5! We're glad that you are enjoying the noise canceling function and fit of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great little buds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of ear buds. Noice cancelling is on point, and music sounds amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bill,
Thank you for choosing Sony!
We're elated to hear that you are enjoying your WF1000XM5 earbuds, especially the effective noise cancelling and amazing sound quality. Thank you for your positive feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
cool earbuds before i washed em
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic sound, great ease of use and really cool features that flow with the experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KlausM,
Thank you for choosing Sony!
It makes us really happy to hear that your WF-1000XM5 earbuds deliver fantastic sound, are easy to use, and offer cool features that enhance your overall experience. Enjoy every listen!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Great earbuds!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very comfortable, long-lasting battery too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alis, Fabulous! We're extremely pleased to hear about your satisfaction with the amazing battery life and very comfortable fit design of your WF-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Excellent noise cancelling and sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I like these earbuds, the sound is great but I wish that earbuds didn’t hurt my ears. These hurt less that most I’ve tried and sound best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MaryH,
Thank you for choosing Sony!
We're glad you're enjoying the sound quality of your WF-1000XM5 earbuds! We apologize for any inconvenience you may have experienced. To enhance both the fit and your overall listening experience, we suggest experimenting with the various sizes of ear tips provided with the earbuds.
We also recommend checking out Sony's official video for tips on how to properly fit and wear your earbuds for enhanced comfort. You can watch it here: https://youtu.be/geivoMDgPtc?si=4E2-wASR0GssPpbo.
We hope these tips help you get the most out of your listening experience. Thank you for sharing your feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Good all around
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for everything. Motorcycle heaphones, when ever i try to get away from loud crowds i even use them when my lady snors at nights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello 805train,
We love that your WF-1000XM5 earbuds have become your go-to for so many different situations, from motorcycle rides to tuning out loud crowds and even helping with nighttime snores!
It's fantastic to know you're truly experiencing the power of their industry-leading noise cancellation and comfortable design.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Amazing Quality Earbuds, Fitment was not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to be fair when reviewing this product. These earbuds are amazing. The quality and features alone stand out among competitors. However, I did have issues with fitment. I tried all of the provided ear tips but the never fit well enough and this is a larger issue for me cause I wanted to use them while working out with as well. I am not a fan of the memory foam type ear tips so I did return them and tried out the Bose which had better fitment but did notice that the Sony buds had better sound quality and loudness.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. It's unfortunate that you were not satisfied with its fit and design. For optimum fit and comfort, it is recommended to wear the headphones properly. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app also helps you determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Pros mentioned:Battery life, Sound quality
Good Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound quality during calls. Bass distorted at times. Great battery longevity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ranman, great! We're glad you like the sound quality and battery of our product! We understand your feedback regarding the bass of your Sony unit. You can configure the Equalizer/CLEAR BASS settings using the Headphones Connect app. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html?search=bass
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Immaculate
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best earbuds I have tried. From the noise cancelation to the sound quality and the wide variety of features as well the extreme comfort. Massive upgrade from the 3s and 4s
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, CROWLEY79! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig
- Pros mentioned:Sound quality
Very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent and the app makes it so i can costomize the listening experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TylerJ,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the excellent sound quality of your WF-1000XM5 earbuds and that the app enhances your listening experience through customization. We truly appreciate your feedback and are glad to support your journey to better sound.
Best regards,
-Fred
- Pros mentioned:Sound quality
Review over Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was amazing but the fit wasn't as great. The sound quality is worth it but the fit isn't great if you're gunna use it while running or working out. Otherwise, the sound quality is better than the Bose imo
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Giovanni,
Thanks so much for sharing your feedback on the WF-1000XM5. It's fantastic to hear that you're loving the sound quality.
We're genuinely sorry, however, that the fit isn't quite working out for you, especially during activities like running or working out.
To help you get that perfect seal and stability you need for active use, we strongly recommend you experiment with the different sizes of ear tips included in the box. Even a slight change in size can make a huge difference in stability and overall seal.
We hope this suggestion helps you get the secure fit you need!
Thanks for considering Sony and for your feedback.
Warm regards,
Estefany
- Pros mentioned:Sound quality
great sound and bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound and bass it's a little hard getting them out of the case because they are so smooth. download the app for these is a must, it makes all the difference for sound and noise cancelling. I would recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraV, thank you so much for the fantastic 5 star review! We're thrilled to hear you're enjoying the rich sound and power bass of the WF-1000XM5 earbuds. We do agree with you, the Sony headphones Connect app really unlocks the full potential of the sound and noise cancelling features! Thank you so much for being part of the Sony family. Best regards, -Dominick
- Pros mentioned:Sound quality
Great Sound Quality for NC In-Ear
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whether on the bus or walking my dog, these are my favorite noise-cancelling in-ear headphones. I tweaked the EQ easily in the app, and the performance is incredible. Highly reccomend as they offer phenomenal noise cancelling and sound quality - better sound quality than the Bose equivalent in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grant, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best ANC in an earbud!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things kick @$$. Sound great in all ranges! With the ANC off they have really decent isolation. ANC on and you're in your own world by yourself. Pricetag was worth it (in my opinion) I daily drive these with the ambient pass through for a couple hours at a time. Best earbuds ive owned hands down. The app is not super intuitive but offers decent customizations and the full array of toggles for the features they offer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi N0tVeryN1nja, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Bass, Sound quality
Great sound quantity ear buds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality for buds. Clear bass, great noise canceling. Not much improved from the XM4s though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickP, Thank you for the amazing review! We're glad you like the excellent sound, clear bass, and great noise cancellation of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Great headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit of these headphones are great and snug. The ANC is also amazing, definitely up there with the airpod pros
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyeH,
Great! We're glad that you like the fit and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
very good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.use it outside for work in the cold, lasts majority of my shift, stays connected the entire time and sounds amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarrisonC, Thanks for commenting! We are extremely pleased it suits your needs and expectations. Thanks for choosing Sony! - Romeo
- Cons mentioned:Connectivity
Top quality earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these, but the xm4's lasted longer and connected better to devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoVi724, it brings us great joy to hear you're enjoying your WF-1000XM5 earbuds! We truly appreciate you taking the time to share your thoughts.
We also appreciate your valuable feedback regarding the connection and longevity of your previous WF-1000XM4s. We're constantly working to improve our products and your input is incredibly helpful.
We designed the WF-1000XM5 with incredible noise cancellation and crystal-clear call quality to enhance your listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Fit, Sound quality
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound is excellent and a huge upgrade from the xm4. it much smaller so fits in the ear better with better tips for cancelling sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Perfect, Devin! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig