Customer Ratings & Reviews

Hi AmandaC,
Fabulous! We're delighted to hear that you are having a great time with the superb sound quality of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris

Hi Dino,

Perfect! We're glad that you are enjoying the comfort and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hello RosaD,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying the WF1000XM5 earbuds with their clear sound quality and impressive bass. Your recommendation means a great deal to us, and we’re grateful that our product is enhancing your listening experience. Thank you for sharing your positive feedback!

Best regards,
-Fred

HI JohnH, We are glad that you now have a comfortable wireless earbuds with great sound quality on your long walks. Thank you for your feedback and for choosing Sony. Enjoy! Vincent

Hi Scionze, we appreciate your wonderful review of our product! We're glad you are enjoying the sound quality of the WF1000XM5. Thanks for choosing Sony. ~Earl

Hi Kiethlee,

That's awesome! We are really thrilled to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi JasonB, thank you for your feedback! We are thrilled to hear how much you appreciate the awesome sound quality and clear phone calls on your WF-1000XM5 headphones. It's fantastic to know these features are standing out.

We also appreciate your honest feedback regarding the noise canceling. We're always working to improve our products and your comments are invaluable in that process. For an even better noise-canceling experience, we recommend ensuring you have the optimal earbud tips for a snug fit. The WF-1000XM5 comes with several sizes, and finding the perfect seal can significantly enhance noise cancellation. Additionally, exploring the different noise-canceling modes within the Sony | Sound Connect app might help in various environments.
For further details on this topic, please visit the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html

Thank you for choosing Sony!
Best regards,
Estefany

Hi JAMIA!
Thank you for your feedback on the WF-1000XM5 earbuds! We are thrilled to hear that you appreciate the exceptional sound quality and impressive noise cancellation features. We also appreciate your input regarding the bulkiness of the product, as customer insights help us enhance our designs.

Thanks for choosing Sony!
Best regards,
Estefany

Hi AlejandroC, thanks for sharing your great experience with the Sony - WF1000XM5! We're thrilled to hear you're enjoying the astonishing sound quality with High-Resolution Audio, and the ability to customize the sound to your liking. Thank you so much for choosing Sony and enjoy your new earbuds! Regards, -Dominick

Thank you for the excellent review, HHir!

We are so pleased to hear that your WF-1000XM5 earbuds are working great for you!

It’s fantastic to know that you are enjoying the nice sound quality and especially the industry-leading noise canceling, which is great at keeping sound out so you can focus on your audio.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your fantastic review, DanPC.

We are so pleased to hear that you are enjoying the premium sound of your new WF-1000XM5 earbuds. It's truly rewarding to know that you are taking advantage of the customization options to tailor the sound to your preferences. We designed these earbuds to deliver a personalized and exceptional listening experience, and it's great to know we've succeeded.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi MrPiggy,

Thank you for the fantastic 5-star review! We're excited to hear you're loving the Sony WF-1000XM5 headphones. We designed these with our most advanced noise-canceling technology yet, featuring the Integrated Processor V2 and HD Noise Canceling Processor QN2e. This powerful combination works to block out a wider range of external sounds, so you can truly get lost in your music or podcast without any distractions.

Thank you for choosing Sony!

Regards,
Dominick

Hi EnriqueH,

Amazing! We're glad that you like the sound quality, noise canceling function, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Raven,

Fantastic! We are truly delighted to hear about your satisfaction with the very comfortable fit design, exceptional sound, and industry-leading noise canceling feature of your WF-1000XM5. Thank you very much for the perfect star review and for choosing Sony!

Best regards,

Romeo

Hi DanielL,

Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about the distorted sound is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help resolve the issue:

https://www.sony.com/electronics/support/articles/00298368

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi mhjmi,

Fabulous! We are truly delighted to know about your satisfaction with the amazing sound quality, exceptional noise canceling function, and smaller design of your WF-1000XM5.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi LuffymanYT,

We're excited to hear that the Sony WF-1000XM5 headphones were a worthwhile investment for you and that the sound quality is a major upgrade from your previous pair.

Your feedback is truly appreciated. Thank you for choosing Sony!

Best regards,
Dominick

Hello QN710,

Thank you for choosing Sony!

It makes us really happy to hear that you're enjoying the beautiful sound quality and excellent noise cancellation of your WF1000XM5 earbuds, especially in a loud environment. We appreciate you taking the time to share your experience.

Best regards,
-Fred

Thank you so much for your feedback on the WF-1000XM5, JacobR! We’re delighted that you’re enjoying the sound quality and noise cancelling features—those are two aspects we’ve worked hard to perfect for our users. It’s great to hear that you found the price fair as well. Your satisfaction means a lot to us, and your comments will inspire our team to keep delivering the best possible experience. If you have any questions or want to share more about your experience, we’re always here to listen!

Thank you once again for your valuable input and choosing us!

Best regards,
Gus
Sony Social Media Team

Hi Cruz,

We're glad that you like the sound quality of the headphones. It's unfortunate that you are having connectivity issues. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Check that both earbuds are placed correctly on the charging case. Each headset unit will be set to the correct position in the charging case by the built-in magnet. Resetting and initializing the headset may also help resolve those issues. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html

Note: For the WF1000XM4, refer to these links for steps to reset and initialize the headset:

https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph